I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.

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Dear Colleague,

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow, March 7th at 11:00am PT. Please feel free to register for the event by the link given below.


"Multisite Call Center Strategies To Reduce Costs and Increase Productivity"


Date: March 7th
Time: 11:00am PT (2:00pm EST)
Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/


Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom infrastructures, however, were never designed to support this distributed strategy. Newer, "multi-tenant" contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.

This session will focus on:

 . The Productivity Gains & Economies of Scale You Can Achieve by
 Implementing Unified Infrastructure Across Locations

 . How To Implement A Fully Unified Queue Spanning Across All In-House
 and Outsourced Sites and All Home-Based Agents - To Route Each
 Customer to the Best-Qualified Agent, Regardless of Location

 . Quality Assurance Strategies Designed For Distributed Customer
 Service Organizations

 . How To Overcome Traditional Scalability, Reliability and Network
 Security Limitations and Effectively Support All Sites On Common
 Infrastructure

 . How To Share IT Infrastructure Across Locations, Including Software
 Licenses, Without Sacrificing Local Control Over Technology-Driven
 Business Practices

Register and you will receive a complimentary whitepaper - "Top 10 Questions to Ask Any Contact Center Technology Provider"


Sponsored By: Telephony@Work, TMCnet, and Customer Inter@ction Solutions Magazine
 Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/



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