It's funny how sometimes technology used to solve a problem solves nothing but creates a larger problem. In this case my optical mice -- I have several I travel with that just don't work in hotels anymore. Hotels have become so pseudo trendy with desks which have glass tops or black matte finishes on them. Either way my optical mice don't work which begs the question, why did I switch in the first place? Weren't these optical mice supposed to work on any surface? Maybe the technology market in general should be more careful with promises it (we) make.

 

Does this advice have a practical application for the communications market? Yes! As part of the Tehrani Listening Tour™ here in Canada -- I asked David Cork the CEO of Natural Convergence what he does if his customers can't guarantee quality when they resell his hosted key system service and he told me flat out he won't work with service providers who can't guarantee quality. What are you doing to ensure your customers aren’t getting roller skates on ice.