Russell Shaw on VoIP Disconnects

In what seems to be the best case of cutting off one’s nose to spite one’s face, VoIP providers will soon be shutting you off if you haven’t responded to their 911 acknowledgement. While I can’t really see this happening, Russell points out how difficult it will be to get people to respond the acknowledgement requests.

I just acknowledged that I understood this situation today. Interestingly AT&T CallVantage sent me a sticker to put on my phone that explains the 911 problems with VoIP.

One of the things the sticker says is “Voice service including E-911 service DOES NOT function during an electrical power or broadband outage.”

The thing is that I have 5 phones in my house connected to my VoIP line so I need four more stickers!

  • DG Lewis
    August 15, 2005 at 11:35 am

    You say you can’t see VoIP service providers cutting off service to customers who haven’t responded to the notification of E911 limitations, but that’s exactly what the FCC expects. See the Enforcement Bureau’s Notice of July 29.

  • Rich Tehrani
    August 15, 2005 at 11:48 am

    Understood. I meant to imply that this will somehow change. Imagine needing to make an emergency call just when your phone service gets shut off. What happens? Do people sue the FCC?

  • Nancie Price
    August 25, 2009 at 3:25 pm

    We received no notice from TMC dropping us from thier “local service call” service. When I finally reached someone from the company (busy signal than a message all representatives are busy, call back later), I was informed that are 17.00 payment was late and we were dropped and would not be re-connected. Long distance service was fine and they continued with their usual billing cycle. Well guess what…I came home last night and we have no phone signal at all. They cashed are check though! Again we called and are waiting for a call back. What is this all about?

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