Thursday, March 17 |
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8:00 – 8:30 am | Registration & Complimentary Interactive Breakfast Foyer | |
8:30 – 8:50 am | Welcome – Interactive Intelligence Corporate Introduction and Best Practices in an IP Contact Center Joe Staples, Senior Vice President of Worldwide Marketing, ININ | |
8:50 – 9:20 am | Keynote – Industry Direction Rich Tehrani, President of Technology Marketing Corporation (TMC®) | |
9:30 – 10:00 am | Best Practices in the IP Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications Peggy Gritt, Senior Director, Global Market Solution, ININ | |
9:50 – 10:00 am | Break | |
10:00 – 10:30 am | Customer Interaction Center® (CIC) Live Demo Tim Passios, Team Lead, Technical Sales, ININ | |
10:30 – 11:00 am | Change Management Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc. | |
11:00 – 11:15 am | Customer Success Story John Andrews, Effective Teleservices | |
11:15 – 11:30 am | Hitting Home: Keys to Success Joe Staples, Senior Vice President of Worldwide Marketing, ININ | |
11:30 am – 1:00 pm | Complimentary Lunch | |
12:00 – 1:00 pm | Registration Foyer | |
1:00 –1:20 pm | Welcome – Vonexus Corporate Introduction and the Microsoft®-based IP PBX Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus | |
1:20 –1:50 pm | Keynote – The Future of IP Telephony Rich Tehrani, President of Technology Marketing Corporation (TMC®) | |
1:50 –2:20 pm | Maximize your Microsoft Investment Leverage your communications into your Microsoft Business Solutions Joe Adams, Advanced Technology Evangelist, Vonexus | |
2:20 – 2:30 pm | Break | |
2:30 – 3:00 pm | The Microsoft-based IP PBX: Enterprise Interaction Center® (EIC) Live Demo Learn how the EIC IP PBX boosts worker productivity with a full Microsoft integrated solution Tim Passios, Team Lead, Technical Sales, ININ/Vonexus | |
3:00 – 3:15 pm | Case Study – Access Technologies Joe Adams, Advanced Technology Evangelist, Vonexus | |
3:15 – 3:45 pm | Vonexus LiveConference Meet your full conferencing needs with an audio solution integrated with Microsoft LiveMeeting Joe Adams, Advanced Technology Evangelist, Vonexus | |
3:45 – 4:00 pm | Hitting Home: Keys to Success Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus | |
See You in Dallas Thursday
Here are the details of the Interactive Intelligence Seminar I am participating in this Thursday in Dallas. I hope to see you there!
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