Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Skype Developer Program

April 26, 2007

There is big communications developer news afoot as Skype announced over 10 million downloads of Skype Extras. These Extras are in fact software programs designed to integrate with Skype. Collaboration software and call recording are examples of products that are part of this program.   The most popular Skype Extra to date is Reallusion’s CrazyTalk for Skype, which has been downloaded by consumers more than 3.5 million times. For business users, the Pamela Call Recorder has been downloaded more than 1 million times.   It goes without saying that the past few years has seen the rise of ecosystems in the communications market.

Vonage Free to Compete

April 25, 2007

EQO Funding

April 25, 2007

Jajah and Iotum

April 24, 2007

Blackberry users are having a banner day as fist they are able to run their programs on Windows Mobile computers and now Iotum and JaJah are collaborating to allow the power of Jajah’s calling network to be combined with Iotum’s Talk-Now application.   "We saw a clear opportunity to enhance the experience for mobile users by partnering with JAJAH," said Iotum CEO Alec Saunders. "Initially, our collaboration means that Iotum Talk-Now users will have one-click access to JAJAH for all their contacts. In the future, Iotum will release other 'New Presence'-enabled applications in conjunction with JAJAH, such as PIN-less, mobile conferencing."   What are the benefits? Blackberry users now can have access to all the presence applications Iotum offers and at the same time collaborate seamlessly with their Jajah contacts.

Interactive Intelligence and Alliance Systems

April 23, 2007

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to speak with the president of Alliance Systems Rusty Cone about this deal. Rusty deferred to Alliance Systems chairman Jon Shapiro about the reason for this transaction.   According to Jon: “Our core server and infrastructure business has been growing very rapidly and we wanted to focus our resources on increasing our manufacturing capacity, engineering resources and our global logistics and support business.”   I did get a chance to find out a bit more about the transaction however. Rusty explained he is happy for the 14 people who will now be part of Interactive Intelligence as they now have more opportunity to move up in the organization.

Hosted Communications for the SMB

April 23, 2007

We hear about hosted solutions from so many vendors these days. This area of the market is certainly experiencing tremendous growth. Companies like Covad, AccessLine and 8x8/Packet8 are doing well selling services to customers who are giving up their small phone system for a hosted solution.   In many cases the smaller companies are familiar with and more comfortable with key systems and are not happy to lose some of these features when they migrate to a hosted solution which is designed for companies the size of major auto manufacturers. The way to get around this dilemma is to sell these companies hosted key system replacements.   How can a service provider interested in deploying such solutions learn more?

More on The VoIP Patent Mess

April 20, 2007

A number of people in the telecom industry tell me they have looked at the Verizon patents being used against Vonage and they say they have been doing the things that are claimed in the patents before Verizon filed. My sources further claim in some cases there are patents which have been granted to companies which conflict with the patents which Verizon has. Of course this is not unusual but no one has anything to gain from suing Verizon to get the phone company’s patents overturned. They would only do this if they are sued and this won’t happen as Verizon is too smart to sue companies that can overturn their own patents.

InfoWorld on Patent Reform

April 20, 2007

Microsoft Gives Away Exchange 2007

April 20, 2007

In the last seven years or so the adoption of open-source solutions has been breathtaking and Microsoft is not sitting on the sidelines watching this happen from afar. They have to be concerned about Linux and myriad open-source software products as well as web-based solutions from companies like Google.   One of the beautiful things about open-source software is you can download it and try it for free. If you like it you can buy a business-class version of the solution or you can pay for support.   This approach of giving it away for a while before your customers have to pay for it is not unprecedented in tech. I remember years back when 3COM was trying to get the small business market to implement computer networks, they gave away network cards on the cheap hoping companies would se the benefits of networking and buy more cards at retail prices.

Radcom QTrace

April 19, 2007

Networks are converging at breakneck speed and as they do, so does the need to search and troubleshoot calls across multiple sites and networks. According to Avi Zamir, President of Radcom, his company is starting to see the need for converged monitoring tools across VoIP, cellular and IPTV networks.   Service providers are looking for a single management platform in his experience. To solve this problem his company has launched QTrace for mobile network operators. This solution can work on multiple servers if needed and allows operators to analyze all open calls or any subset of calls across the network.   QTrace at it’s heart is a user-friendly central management system.
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