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Microsoft Pushes into Communications and Beyond

July 23, 2007

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate.   ----   In 1997 or so I regularly met with Microsoft executives in charge of the company’s telephony initiatives. At the time Mitch Goldberg and Mark Lee were the top spokesmen the Redmond-based software giant offered up to discuss where the company’s products fit into the telephony ecosystem. If you have been in telecom longer than seven years you likely remember the industry was once dominated by computer telephony integration (CTI) technologies allowing PCs and servers to talk with telephone switches.

IP Sizzles 2007

July 23, 2007

VoIP News July 20, 2007

July 20, 2007

Here is the VoIP/IP communications new of the week. We start with the terrible news of SunRocket closing down without notifying customers. Not well done at all. As you can see below Nuvio would love to get these customers.

Latest Zultys Update

July 20, 2007

Ooma Hysteria

July 19, 2007

I received e-mails from a number of bloggers this morning linking to their stories about ooma, the latest p2p VoIP scheme promising free long distance to the masses. The difference between ooma and other p2p solutions like Skype is the ooma solution utilizes phone lines of existing customers to terminate calls in local areas.   A call placed on the ooma network from San Francisco to the 203 area code would be terminated on an ooma box in someone’s house in the 203 area code. The question worth asking (and I have not had a briefing from the company as of yet) is what security measures are used to ensure I am not listening in on other callers.   If that caller from San Francisco is calling their broker they most likely won’t be thrilled to have me listening to their phone call.   To be fair, this is pretty obvious and I imagine the company has a solution to this problem.

SunRocket Switch to Packet8

July 18, 2007

Yesterday I blogged about the SunRocket bankruptcy and I mentioned how although pure-play VoIP is not easy, a company like 8x8/Packet8 is doing a good job. Today I came across an article on TMCnet discussing how Packet8 is the preferred replacement service for SunRocket customers.   I queried the company’s VP of Marketing, Huw Rees about what this means and why customers should switch. Most importantly I asked whether a pure play VoIP provider can be successful. Huw has some good points which follow below.   ----   Packet8 is the preferred replacement service by SunRocket...

SunRocket Bankrupt

July 17, 2007

I am not really so surprised by the SunRocket bankruptcy news. The company was an innovator and had some great ideas early on but for the last few years they were extremely quiet. There was little press outreach and there was a lot of management trouble.   Russell Shaw will tell you this is an example of how difficult it is to be a pure-play VoIP provider in a triple-play world. While the triple play competition is obviously part of the problem with SunRocket… It seems having a lack of consistent management or business planning is a much bigger problem.   Yes, it is a tough business but I think SunRocket just stopped trying many years back.

Cablevision Customer Service

July 15, 2007

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.   I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related.

Delicious TMCnet Stories

July 13, 2007

Here is a smattering of home made TMCnet stories, just like mom used to make. Mom’s cookies can’t compare to the brand new Tadiran trailer featured below or Cantata’s fax solutions. And you know, even if mom was the best cook around, try connecting her savory linguini to Microsoft OCS or Microsoft Office Live. Dialogic and RingCentral can do this and their products don’t even need to be refrigerated and reheated overnight!   Everyone loves great cooking. Especially the small business.

Digium Acquires Sokol & Associates

July 11, 2007

Digium just acquired Sokol & Associates the company behind the successful Asterisk training program and the Astricon trade show. This further reconfirms the idea of Digium being “everything Asterisk,” a concept espoused in a recent interview with the company’s news CEO Danny Windham.   “We’ve been such an active part of the Asterisk community for years that joining Digium seemed like the logical next step for our group,” said Steve Sokol. “We look forward to continuing to work with Asterisk users around the world and to taking our knowledge of how people are using Asterisk every day and using it to impact future product development.”   “Asterisk is one of the most commonly used open source projects today, and as the community of users and contributors grows, we want to deepen our relationship with them,” said Mark Spencer, founder and chief technology officer of Digium. “Sokol & Associates has run Asterisk training classes around the world and has long been a central part of this community.
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