Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SIP

GrandCentral

November 7, 2006

One Number for Life is the tagline of GrandCentral the brainchild of Craig Walker who by the way was one of the Internet Telephony Magazine's Top 100 voices of IP Communications. He was also president and CEO of DialPad and stayed on with Yahoo! for a while when the online portal purchased the company.

GrandCentral is a telecom dashboard that is future proof. The main benefit is as long as the company is around they will save your voicemails and allow you to keep your phone number.

In addition you can forward calls to any phone number and provider certain callers or groups of callers with special rings, specific rules, etc.

This is exactly the sort of service that would have saved Tom Keating from having a Vonage number porting problem a few months back.

In addition this service -- assuming everyone used it -- could have saved service providers from having to spend millions on local number portability solutions.

Other benefits of GrandCentral? You can also use a ring back tone derived from an MP3 file so callers can hear the song of your choosing.

In addition you can have call screening on your calls so you will know who is calling before you answer.











CounterPath

November 6, 2006

SIPit

November 6, 2006

Some of the most complicated, acronym laden conversations I get into are with the people behind the protocols of VoIP. Actually the testing companies too can give you some mind-bending info on how you can mix the science of protocols while determining jitter levels that can affect voice quality.

But I digress. I really wanted to talk a bit about the recent SIPit event and more specifically that there have been 19 of these so far. Data Connection was a participant in the last event which was hosted by the University of New Hampshire Interoperability Laboratory.

According to Jonathon Cumming of Data Connection, the event was great as it allowed the company to test interoperability with the IPv6 implementation of their DC-SIP its carrier grade protocol stack.



Bridgeport Networks Funding

November 4, 2006

If you’re a wireless carrier you know the disruptive combination of IP communications and wireless networks such as WiFi, WiMAX and others could really hurt your business over time. If you are smart you will have already developed technology allowing your wireless service to be extended onto the broadband networks to save precious capacity and also minimize the need for your customers to go and start experimenting with free VoIP offerings from the likes of Skype and others.

One company looking to be the glue connecting wireless providers and VoIP soft clients is Bridgeport Networks whose MobileSTICK USB-SIM solution transforms personal computers into voice, multimedia messaging and presence terminals for mobile operator services.

The company recently made news when it announced $13 million dollars in funding. One would imagine their investors think the company is on the right track. Bridgeport Networks are in a pretty interesting area of telecom and wireless carriers have to look at developing innovative solutions that are sticky to retain customers.



FCC Delays the AT&T/BellSouth Merger Again

November 3, 2006

Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Aricent

October 26, 2006

As Zippy says quite well in this article, "Normally, when a new company makes its debut, Yours Truly will cross his fingers and wish good luck upon the company's uncertain future. That won't be necessary with Aricent, which comes out of the gate as a market leader in communications software, with 125 software products and already enjoying over $300 million in annual revenue."

I think Aricent who you may know as Hughes Software Systems or as part of Flextronics International is poised to do well. Although I haven't heard from them in a short while I know they have been active in PR and marketing during the telecom meltdown years and the reaction to the company at TMC's Internet Telephony events was favorable. I am looking forward to catching up with company execs and now seems like a great time.

Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Dialogic Connections 2006 Analysis

October 25, 2006

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick Jensen the President and CEO of Dialogic has a strong vision for where the company is headed. Nick states emphatically that he hates to lose and says his partners need to share this feeling. I got to meet him last night at the first company event since Eicon Networks purchased Intel's media processing assets and formed the new Dialogic.

Nick spent some time talking about industry growth around the world and the most noteworthy is the fact that Asia/Pacific is growing quite rapidly and not just in percentages but in dollars. You need to take this market seriously as they are great partners and formidable competitors he stated.

Femtocell Definition

October 20, 2006

According to Mae Kowalke, femtocells are small cellular base stations that provide enhanced coverage at the far edge of the network. They will enable wireless providers and others perhaps to provide services such as IPTV and definitely FMC.

Perhaps most importantly femtocells will allow service providers to shore up their coverage without the need for expensive towers. T-Mobile is rolling out this technology as we speak and there seems to be lots of opportunity for this market as ABI predicts that, by 2011, annual worldwide shipments of femtocell products will reach 19 million units.

Specifically, ABI predicted that “by 2011 there will be 102 million users of femtocell products on 32 million access points worldwide.”

My take? I have predicted for while that a new technology would come out soon that is better than WiFi and not quite WiMAX.





Featured Events