SIP

TMCnet Podcast

April 10, 2006

Check out the latest TMC podcast with Aculab's David Duffet. Here are some of the topics being discussed:

ACE (Aculab User group) 2006 in Budapest/upcoming in San Francisco Jack Handy Asterisk Asterisk Business edition WiFi VoIP CTIA IMS – IP Multimedia Subsystem ACE San Francisco VoIP in England

Duffet is a hilarious person and a natural podcast interviewee. I hope you enjoy this podcast.

Posted in Broadband, IMS, ITEXPO, Open Source, SIP, Technology, VoIP, Wireless

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel even existed but am pretty excited to see TMCnet addressing the needs of the Mexican communications community.

Posted in CRM, SIP, Speech Technologies, VoIP

EVDO revision A

March 24, 2006

EV-DO Revision A as a relatively new technology for wireless broadband access that will rock our worlds. For those of us who live on the road, we may not sacrifice our broadband connectivity at all. We’ll be able to do anything and everything with 3.1 Mbps downloads and 1.8 Mbps uploads. I am still not sure I’ll want to upload 100 8-megapixel photos over this connection but I am sure I won’t need to deal with WiFi hotspots ever again.

I have a rule that says if I am going to be in a location for more than an hour I will sign up for WiFi but if not I will use the current EVDO card that I have.

Posted in Broadband, IMS, SIP, VoIP, Wireless

Alcatel may Purchase Lucent

March 24, 2006

According to Greg Galitzine, Alcatel could pick Lucent up and in the process create an entity that has more sales than Cisco. If the two companies do merge, they will create an IMS and IPTV monster. In addition the wireless strength of such a company would be potentially unequaled.

Posted in Broadband, IMS, IPTV, SIP, VoIP, WiMAX, Wireless

What is SIP Scared of?

March 13, 2006

SIP has competition. Should it be scared or go about its business? Security is another issue to be concerned with. Here is an article that briefly touches on SIP and what could possibly threaten the burgeoning session initiation protocol standard.

My take is the biggest competition to SIP is Skype. Niklas Zennstrom said at a past Internet Telephony Conference that here are more Skype endpoints than SIP endpoints. Can Skype single-handedly take on virtually all other vendors including Microsoft, Avaya and more recently Linksys? It will be interesting to watch.

Join the SIP Revolution: The SIP Community reads SIP Magazine. Be sure to pick up your complimentary subscription (print or digital).

Posted in SIP

SIP Magazine Publisher's Outlook, Issue 2

March 13, 2006

Here is my second Publisher's Outlook in issue number 2 of SIP Magazine. Hope you enjoy it. It doesn't have a title yet. Possible options are Avaya boards the SIP train, Avaya SIPs its way to the top of the market (too corny), A SIP enabled phone on every SMB desk, Avaya's SIP Strategy -- Beat em by Joining them (referring to Cisco phones -- if you have to explain it, it probably is a bad title.) Thankfully Greg Galitzine is better at writing titles than I. Take it away Greg:

The whole premise of launching SIP Magazine was to develop a place where the community of people who are involved in SIP development and deployment to go when they wanted to learn what is happening in the world of SIP.

Posted in SIP, VoIP

Multisite Call Center Webinar

March 6, 2006

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.

---------

Dear Colleague,

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow, March 7th at 11:00am PT. Please feel free to register for the event by the link given below.

"Multisite Call Center Strategies To Reduce Costs and Increase Productivity"

Date: March 7th
Time: 11:00am PT (2:00pm EST)
Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/

Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom infrastructures, however, were never designed to support this distributed strategy. Newer, "multi-tenant" contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.

Posted in Broadband, CRM, SIP, VoIP

IP Multimedia Subsystem

March 4, 2006

IPcommunications.com spoke to Walt Brown, a network systems architect for Intel's Communication Infrastructure Group, to find out exactly why IMS contains the magic bullets that will help bridge circuit- and packet-switched communications as networks evolve to the next generation of functionality. Brown also works on the Telecoms & Internet converged Services & Protocols for Advanced Networks (TISPAN) group, a standardization body of European Telecommunications Standards Institute (ETSI). TISPAN incorporates elements of 3GPP IMS in its next-generation network architecture. The organization focuses on fixed networks and convergence with the goal of promoting a subsystem-oriented architecture in which network resources, applications and user equipment are standards based and common to all subsystems.

The resulting article is an excellent primer on IMS, why IMS is needed and where it fits from a social and technical perspective.

"One of the big problems is that there are two sets of history coming at the marketplace," said Brown.

Posted in IMS, SIP, VoIP

ATA Technology Forum

March 2, 2006

I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:

2nd ANNUAL
TECHNOLOGY FORUM
TUESDAY, APRIL 25, 2006

This event is a full-day of learning and networking, including lunch and cocktail reception. We are excited to again be holding this forum at one of the area's premier conference centers:

THE DORAL ARROWWOOD
CONFERENCE CENTER

RYE BROOK, WEST CHESTER COUNTY, NEW YORK

Posted in CRM, SIP, Speech Technologies, VoIP

GenBand

February 28, 2006

Be on the lookout for General Bandwidth to change their name. They are now six years old, will become GenBand and focus on the SIP and IMS markets. For years, Internet Telephony’s Greg Galitzine has already been using GenBand in his notes as shorthand for the company. I bet he didn’t know that the company would take his notes so seriously

Posted in IMS, IPTV, SIP, VoIP

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