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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SIP

Inter-Tel Power Struggle

April 12, 2006

There is a power struggle at Inter-Tel. I find this surprising as from where I stand the company is running better than ever. I haven’t been digging into the financials mind you but they are rolling out new products that are doing well and are doing a great PR job.

Still, it is possible that Inter-Tel will go private as a result of this struggle. It is also possible that it will be acquired. In my opinion going private will be good for the company as it will allow Inter-Tel the flexibility to focus on long-term growth and not short-term earnings.

SIPthat Podcast

April 11, 2006

Call Center 2.0 Sponsor

April 10, 2006

TMCnet Podcast

April 10, 2006

Call Center Mexico

March 24, 2006

EVDO revision A

March 24, 2006

EV-DO Revision A as a relatively new technology for wireless broadband access that will rock our worlds. For those of us who live on the road, we may not sacrifice our broadband connectivity at all. We’ll be able to do anything and everything with 3.1 Mbps downloads and 1.8 Mbps uploads. I am still not sure I’ll want to upload 100 8-megapixel photos over this connection but I am sure I won’t need to deal with WiFi hotspots ever again.

I have a rule that says if I am going to be in a location for more than an hour I will sign up for WiFi but if not I will use the current EVDO card that I have.

Alcatel may Purchase Lucent

March 24, 2006

What is SIP Scared of?

March 13, 2006

SIP Magazine Publisher's Outlook, Issue 2

March 13, 2006

Here is my second Publisher's Outlook in issue number 2 of SIP Magazine. Hope you enjoy it. It doesn't have a title yet. Possible options are Avaya boards the SIP train, Avaya SIPs its way to the top of the market (too corny), A SIP enabled phone on every SMB desk, Avaya's SIP Strategy -- Beat em by Joining them (referring to Cisco phones -- if you have to explain it, it probably is a bad title.) Thankfully Greg Galitzine is better at writing titles than I. Take it away Greg:

The whole premise of launching SIP Magazine was to develop a place where the community of people who are involved in SIP development and deployment to go when they wanted to learn what is happening in the world of SIP.

Multisite Call Center Webinar

March 6, 2006

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.

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Dear Colleague,

As an industry professional, we wanted to let you know that a Complimentary Webinar will be occurring on Tomorrow, March 7th at 11:00am PT. Please feel free to register for the event by the link given below.


"Multisite Call Center Strategies To Reduce Costs and Increase Productivity"


Date: March 7th
Time: 11:00am PT (2:00pm EST)
Register here: Register here: http://www.tmcnet.com/Webinar/telephonyatwork/


Today's enterprise customer service strategy can include multiple in-house agent sites, multiple outsourced call centers and a geographically-dispersed staff of home-based remote agents. Traditional IT and telecom infrastructures, however, were never designed to support this distributed strategy. Newer, "multi-tenant" contact center technology solutions can dramatically reduce acquisition and management costs by enabling all sites and agents to share common unified infrastructure, without sacrificing data privacy, network security or local control.
















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