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SIP

Asterisk's Mark Spencer Speaks

January 24, 2006

The keynotes at Internet Telephony Conference & Expo keynotes kicked off today, the first day of this four-day event, with Mark Spencer of Digium/Asterisk to a huge audience.
 Mark started his talk by saying that his company runs VoIP on a network that is as he calls it "the the worst case scenario" and doing so allows them to find out if products are broken before others find problems. As developers they are thrilled to run on a network not designed for perfect voice delivery but not everyone in the company is as excited by this strategy (for obvious reasons).

Spencer says he also has to be sensitive to customer calls as people associate telephone quality with the products you make. Mark mentioned that his phone system was recently inundated by callers looking for a very funny message (Mark indicated the sound clip is available on CD and did not explain how you could hear it if you missed the conference). The message is a funny take off on a busy call center.


Internet Telephony Countries

January 23, 2006

Homeshoring

January 22, 2006

There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are beginning to realize the cost of losing customers and acquiring new ones.

There was another equally good article on TMCnet titled A Victory for the Home Agent Business Model that focuses on Willow CSN and their contribution to the industry. Having known Willow for about a decade or so I can say without hesitation that this company had the vision to espouse home agents before the industry was an industry. Hats off to Willow CSN for being ahead of their time and more importantly lasting long enough to reap the rewards of being first.

More on SIP

January 22, 2006

The SIP market is growing so quickly it is exciting that it defies growth projections. I wrote about SIP just today and how the standard is now so closely intertwined with VoIP, it is tough to see where one technology stops and the other picks up. Incidentally the first issue of SIP Magazine is printed. I haven’t seen it but will get my hands on a copy tomorrow.

The SIP Standard

January 22, 2006

It is also great see that a single standard like SIP has emerged as something we can all rally around. What may have really slowed industry growth in years past was a plethora of standards that sewed more confusion in the market than necessary. When you have so much confusion in a market you slow purchasing and the industry can't get off the ground effectively. I think we don’t have that problem anymore and now the challenge for the industry is to ensure we don’t have to fear a two-tiered Internet that chokes our access to consumers.

SIP turned out to be not only a standard that was logical for the market to adopt but it also benefited from being the standard that was becoming most popular on September 11th.

ITEXPO Can't Miss Events

January 21, 2006

The worst thing you can do at an industry event is miss one of the most important things that are happening. At Internet Telephony Conference & Expo next week for example there is just so much happening that you will be hard-pressed to find something you shouldn't attend. There are just so many unique educational events that you should make sure to get plenty of rest every night.

Here are some of the things I suggest you do while at the show. First and foremost, come by and say hello to me at a reception.

AT&T

January 21, 2006

This past week was pretty busy with communications news and announcements. For example, AT&T made a number of headlines by providing large-scale videoconferencing in China among other accomplishments. The communications giant seems to be on fire now that SBC and the old AT&T have become the new and much larger AT&T. AT&T's international growth potential is one of the reasons in my opinion the company decided to stick with the internationally recognized AT&T brand instead of SBC.

I am still a bit mystified at the company's branding campaign.

TMCnet in Top 1,000 Sites in World!

January 21, 2006

I had decided not to say anything about TMCnet's Alexa ranking until we hit triple-digits. We set a few new records since our 1,151 daily record back on January 5 of this year but I wanted to keep quiet until we hit 999 or better.

Well to my amazement someone sent me our new daily number today and boy was I thrilled. We have hit 1,000! This number is not unexpected as our servers are under full load and we are continually buying new equipment to keep up with the massive demand.

ITEXPO Latest Update

January 20, 2006

The largest gathering of attendees for any VoIP show in the world will take place next week in Ft. Lauderdale, FL. Our attendance numbers are absolutely incredible and the list of registrants keep growing.

Here is some information on the event that is important for all attendees to know. I can’t wait to see you in sunny Florida next week. Don’t forget to bring your sunglasses!

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INTERNET TELEPHONY Conference & EXPO kicks off in Ft. Lauderdale in five days.

IMPORTANT Conference Updates:

1. TMC University Open Source/Asterisk Certification Course Added
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Thursday, January 26th

Your paid conference pass includes admission to these new sessions added to the program.













VoIPOD Where Are You?

January 20, 2006

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