Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Digital Transformation Helps Lockheed Martin go Hypersonic!

January 16, 2018

Digital Transformation is becoming the buzzword of the decade and its meaning is rather broad. We like to call it the application of the latest computing technology to improve business processes. More specifically, using cloud, AI, cognitive computing, mobile, IoT, big, data, and other tech like chatbots and APIs. The list of technology is really never-ending, we could have added sharing economy, autonomous vehicles, smart cities, smart buildings, mesh networks, blockchain and so on.

Practically speaking, companies need to disrupt themselves or become new disruptors depending on the age of the organization.

IVR in the Age of Siri and Alexa; Evolve or Die

December 25, 2017

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is a communications transformation taking place in companies around the globe and unless you're paying attention, you're likely to fall behind.

A huge shift is taking place - starting with our homes. No doubt, your residence has noticed the shift. Consider, out of the nine top-selling products in the Electronics category on Amazon, six of them or 2/3 are Alexa-enabled!

The way our customers want to interact with technology has changed dramatically.

Yet, IVR systems were initially deployed not for the customer but for the bottom line.

The Enterprise will Embrace SD-WAN in 2018

December 25, 2017

SD-WAN is rapidly becoming a cornerstone next-gen IT service embraced by companies of all sizes. Some of the benefits of software-defined wide area networks are cloud security, easier hybrid cloud deployment and applications performance management.

What many companies will tell you off-the-record is they also see SD-WAN as an opportunity to reduce their dependence on legacy networking vendors – although even the traditional networking companies have made strategic acquisitions in the space.

Perhaps the biggest reason companies need SD-WAN today is their dependence on cloud instead of their corporate data centers means they need to rethink how they deploy and optimize their wide area networks.

Diverse Broadband Roots Gives Hughes an SD-WAN Edge

December 15, 2017

One of the most demanding communications environments is satellite where bandwidth can be extremely limited yet real-time communications is a necessity as soldiers need to communicate with others - potentially thousands of miles from the battlefield. Over the years, VoIP satellite technology has evolved allowing multiple conversations to be compressed together to minimize bandwidth use. 

Today, satellite bandwidth may seem abundant but during the numerous wars in the middle-east in the past few decades, satellite vendors really had to push the edge of the envelope to allow effective communications to take place. 

Hughes Network Systems is the group within satellite company Hughes that provides business services and its evolved to become a diverse broadband provider over the years - from roots which include providing military solutions.

20 Years Later, Dialpad Disrupts Communications Again

December 8, 2017

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts to a savings of over one-thousand-dollars. Craig Walker the Founder and CEO of the company launched the original Dialpad just under 20 years ago, an innovative service allowing anyone to call a US number for free over the internet via their web portal.

Craig has been a visionary in the space for the decades we have known him.

MegaPath Leverages Years of Experience to Lead in SD-WAN

December 5, 2017

MegaPath is in a unique position in the SD-WAN space as they were on the leading edge of the MPLS curve and SD-WAN in many cases is becoming a competing or even next-generation technology. In 2012, the company even hosted an MPLS University which we attended at ITEXPO in Florida. Dan Foster is the COO of the company and we decided to get his take on the market.

Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 

IoT Connectivity Standards? Still a Confusing Mess.

October 21, 2017

62 million European households will soon have smart gas meters as reported on IoT Evolution with an annual growth rate of 27.8 percent until 2022.

We recently reported that the U.S. was behind Europe in LoRa deployments so when we saw this research report, we decided to dig deeper. We wondered, are all of these deployments LoRa-based?

Interestingly the answer is a resounding no. 

According to the article:

European smart gas meters use a variety of communication methods, the report indicates, including fixed RF networks and local interfaces to master electricity meters.

Metaswitch Helps Carriers Compete with UCaaS and Slack

October 10, 2017

Metaswitch was on the leading edge of seeing the social media threat to carriers – they were somewhat-famous for warning that social network user-names were being used in lieu of phone numbers and disintermediating the relationship between carriers and customers. Except they said it with a UK accent so it sounded a lot more exotic. J

The company is doing well – just off the news they won the Sprint IMS core business via their productized Project Clearwater solution.

Spikko Brings Multiple Numbers and Recording to Mobile Phones

October 9, 2017

While there are a number of companies who can add phone numbers to mobile phones via VoIP, Spikko takes a different approach. The company allows a mobile device to have a single SIM and multiple local numbers with global call-recording added as one of its optional services. The company supports most countries but there are around 50 primary ones.

I spoke with company representative Ron Barak about the company's differentiators and he mentioned that they have their data center in the Amazon cloud in Ireland and from there they allow phones to work as local devices on multiple networks. They have negotiated great rates for customers - 2-3 cents per minute per call, $10/month for call recording and $5-$6 per number.

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