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Rich Tehrani
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SIP

Improve Call Quality and Save Lives

September 20, 2010

Apologies for the extreme headline - but please hear me out 

I just couldn't help think about how stress impacts health as I read a new survey from Empirix showing that poor customer service in organizations not only costs companies billions of dollars but it adds to customer stress. More than a third of call center calls have poor voice quality according to the survey and more important is the fact that 30% of consumers surveyed said they had voice quality problems with more than half their calls while up to 68% of these people would hang up and potentially call a competitor.

So roughly 20% of customers calling could be hanging up and calling the competition because voice quality is sub par.

Off to Genband, Metaswitch then ITEXPO Events

September 20, 2010



September is here and so is conference season as I head to Genband Perspective in Texas and then Metaswitch Forum in Orlando, FL. Genband has been on a tear recently with acquisitions in numerous categories as well as organic growth. I am very interested to see how much progress the company has made since my last visit with them.

Metaswitch too has been growing quickly and they've made a few acquisitions as well.

What Cablevision Needs to do Next

September 18, 2010

While others complain about their cable providers, I am pretty happy with mine - Cablevision and Optimum/Optimum Online. The company provides blazing fast Internet at reasonable prices and recently has added services such as WiFi almost everywhere I go, Caller-ID on the TV, and Internet control of the DVR including a mobile site. More recently the company rolled out an iPhone app which is even better than the mobile site in terms of its design.

Do I feel like I am getting a great value on my TV package?

Computer Makers: Get Cool or Get Dead

September 17, 2010

Earlier this decade the smartphone came on the scene to and in short order finished off the PDA. Now the tablet and the smartphone together are eroding the sales growth of notebooks. Recently in fact the CEO of Best Buy said tablets are eating into laptop sales by 50%!

I do not believe the iPad trend is a fad and I can safely say its sales will continue to pick up momentum based on the informal research I have done.

Avaya to Announce Tablet Tomorrow?

September 14, 2010

iPad goes to China, Crooks Mine Facebook and ITEXPO Highlights

September 13, 2010

As the first week of the fall begins, there is a wealth of news to share such as China getting the iPad, Facebook status updates leading to burglaries, another high- level departure at Nokia and GoDaddy.com looking to sell itself for a billion dollars.

The pace of acquisitions hasn't slowed as of late - HP just announced it will acquire ArcSight to bolster its security offering and PAETEC will pick up Cavalier Telephone.

Perhaps the biggest news of all is Wal-Mart's entry into the MVNO space - they will be reselling T-Mobile's service.

If there is a common theme here - it's that technology continues to be full of opportunity as it becomes more common.

Cisco Quad Points to Communications Future

September 13, 2010

With Twitter and Facebook entrenching themselves as the defacto social destinations for consumers there is a more quiet race betwen enterprise technology companies to position themselves as the next information hub for collaboration in the corporate world. I recently spent a tremendous amount of time with Cisco's Murali Sitaram (pictured) the VP/GM of Cisco's Enterprise Platforms unit to learn more about Cisco's Quad initiative which ties together synchronous and asynchronous communications via a very social-networking friendly interface. The name Quad of course is a play on the campus quad which is often a meeting place at universities. And as you've no doubt guessed, the goal here is to create a virtual meeting place which has all the social benefits of the real-world coupled with the strengths of search, databases and real-time communications.

Cisco Quad aims to unify synchronous and asynchronous communications





Google in Your Brain and ITEXPO Update

September 8, 2010

For some reason when I hear Sergey Brin wants Google to be the third half of my brain I feel a bit freaked out. Partially because they already know what everyone wants, desires - how often we search for our Exes, how often we check porn, etc. Then again, the next step seems to be logically implanting themselves in our heads so why am I surprised?

I just hope the third brain they put in me is out of Beta.

Then again, I could use some help from the Google guys when keeping track of all the excitement and new events surrounding ITEXPO.

How The Internet Can Reduce Global Theft

September 3, 2010

A while back I left a GPS unit in a rental car and when I returned it. I don't want to be offensive to any particular company so I will refer to the GPS company supplying my device as PomPom. When I realized I wasn't going to get it back I called the company because I remembered it was M2M-enabled and as such I paid a $10/month fee for Google search access and other online goodies.

The first thing I did was cancel my account but the second was ask that it not be enabled again if someone who takes the unit calls PomPom to start the service.

Apple, Sony, Microsoft, Google and ITEXPO News September 1, 2010

September 2, 2010

It has been an extremely exciting week again for tech news and moreover for me personally as I got a chance to open up my Sony Dash and it is a very cool addition to my desktop as it allows me to view my photos and take advantage of widgets of all kinds which among other thinks allow me to see the pandas at the San Diego Zoo. This handy gadget has a slew of communications, social networking and calendar features as well but for now, I just want to see the pandas.

 

The big news from yesterday of course was Steve Jobs onstage pushing a slew of new iPods and a rental-only model for Apple TV and a social network integrated into iTunes.

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