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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Alcatel-Lucent Outlines Next Generation Communications

September 1, 2010

Having recently purchased a Sony Dash which I still need to take out of the box, I am obviously intrigued by the idea of devices which allow widgets to run on them. Apparently Alcatel-Lucent too is enamored with the concept of widgets and mobile apps as the company just picked up OpenPlug, a company focused on cross-platform application development solutions. This purchase follows on the acquisition of ProgrammableWeb a major resource to the development community involved in mashups and web-based APIs.

What does this tell you?

Nokia, RIM, Skype, Cisco and ITEXPO News August 30, 2010

August 30, 2010

Tech once again has been an amazingly vibrant market in the last week of August when news is generally slow. A recent trend has to do withtechnology companies playing nice with global governments to make sure they aren't rejected or find themselves out of favor like Google happens to be in China.

Nokia Spices up its Servers

Nokia for its part has decided to put servers in India to comply with local laws allowing government officials access to once impenetrable communications systems. You may recall India recently had some issues with not being able to monitor messages sent on Blackberrys.

Skype - an M&A Target



Technology and TMC Happenings August 26, 2010

August 26, 2010

SkyFire Comes to iPhone

I was a huge fan of SkyFire on Windows Mobile as it approximated the iPhone Safari browser on a Windows Mobile device while also supporting Flash. Now it seems this browser is coming to the iPhone and I wonder if Apple will force the company to disable the Flash support to ensure it abides by the company's rules of not allowing other "programming languages" to run on it.

TMC Communities Continue Growth

Sony Dash, AT&T Femtocell, 3PAR, Dell and HP

August 26, 2010

This morning my new Sony Dash arrived in my office and I have been meaning to set it up all day but failed. This gadget is essentially an iPad which is more chunky, cheaper and needs a plug to operate. Still, everyone I meet with these days asks if I have one and it seems like a tech rite of passage to have one of these in your office.

Phew - what a day.

Google Gmail VoIP, Cloud Computing and Other News August, 25 2010

August 25, 2010

It's been a busy day in the world of tech news as Google who already has a telecom service in Google Voice has expanded it into Gmail with a two-pronged goal of making it easier to call via Google's network and making the Skype IPO less lucrative. In addition, cloud computing has heated up with Nimbula receiving $15 million dollars so the ex-Amazon founders can purse providing private cloud services.

On the TMC front, we officially released TechZone360, our new site dedicated to all things tech and sporting a new and cool interface we hope you love. My readers got an unauthorized sneak peak last week (thanks for not squealing on me) and you can see it has evolved quite a bit these past days.

Agent Market Dies, Gets Reborn at ITEXPO

August 25, 2010

In the mid-nineties as the CTI market stormed onto the scene a slew of new unified messaging companies came onto the scene looking to sell systems which integrated voicemail into corporate email repositories and later IP-based phone systems. The biggest challenge of the day was the traditional interconnect or telephone system reseller didn't understand data and the data guys didn't get voice.

A new breed of reseller was born and the data and voice VARs who couldn't adapt were at a huge disadvantage which forced many of them to close up shop.

The agent market too is evolving as core products are being sold today through call centers and the Internet and if you are still doing business the way you did a decade ago, you are in deep trouble.

Move into Your Bathroom and Change Your Name to Avoid Tech Pitfalls

August 25, 2010

Apparently there is something called a tech addiction - at least that is what I heard as I was browsing the web from my iPad last night in bed while watching TV. I don't consider myself a tech addict as I only use technology when I am awake and only have 3 monitors and one TV in my office. Then again, I do have an electronic picture frame in here which is on its last transistors and a Sony Dash which should arrive any moment.

So I was very surprised when I heard a man in Queens, NY moved into his bathroom to cure his tech addiction.

ITEXPO West 2010 Update August 24, 2010

August 24, 2010

I have lots of exciting news to report about ITEXPO West 2010 Oct 4-6 in Los Angeles - there will be a total of 12 collocated events at the show. Some of these include, 4GWE, Smart Grid, M2M, CVx, SPEC, Cloud Communications, MSPWorld, SIP Tutorial, VI Peering, App-Time and Lightwave ONE. There is also a Social CRM Expo, MSP World and much more.

I am trying to keep my readers up to date on what is happening in what is probably the most exciting tech week of the year.

Supporting Customers on Facebook

August 24, 2010

I was in Manhattan this past weekend and was blown away by the number of ads I saw on billboards and on top of taxi cabs which didn't promote a company's Web site but instead their Facebook page. It got me thinking about social CRM and whether companies are leveraging social media beyond the URL. Interestingly I came across this TMC webinar which takes place today and focuses on the issue of providing customer service from Facebook pages. Check it out below - it takes place at 2:00 PM EST.

Hot Communications Trends August 20, 2010

August 20, 2010

I recently received a TMCnet What's Hot in VoIP newsletter which had a number of stories worth sharing. First off is Comcast who is losing VoIP share to competitors but is still moving forward with plans for WiFi roaming and philanthropy. I have noticed Time Warner WiFi hotspots popping up all around TMC HQ in Norwalk, CT but have yet been able to connect to the service. If I do, I will keep you posted on my impressions.

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