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Supporting Customers on Facebook

August 24, 2010

I was in Manhattan this past weekend and was blown away by the number of ads I saw on billboards and on top of taxi cabs which didn't promote a company's Web site but instead their Facebook page. It got me thinking about social CRM and whether companies are leveraging social media beyond the URL. Interestingly I came across this TMC webinar which takes place today and focuses on the issue of providing customer service from Facebook pages. Check it out below - it takes place at 2:00 PM EST.

Hot Communications Trends August 20, 2010

August 20, 2010

I recently received a TMCnet What's Hot in VoIP newsletter which had a number of stories worth sharing. First off is Comcast who is losing VoIP share to competitors but is still moving forward with plans for WiFi roaming and philanthropy. I have noticed Time Warner WiFi hotspots popping up all around TMC HQ in Norwalk, CT but have yet been able to connect to the service. If I do, I will keep you posted on my impressions.

US Visa Fees Surge: The Good and Bad

August 16, 2010

This past Friday, US President Obama signed into law a new bill which drastically raises the cost of hiring foreign workers using H-1B and L visas from $320 to $2,320 in situations where a company has more than 50% of their workforce holding these visas and also having at least 50 employees in total. The chief sponsor of this bill is Senator Chuck Schumer who has been positioning himself as a protector of the American worker through other initiatives like the anti-offshoring bill which would add a 5 cent surcharge to domestic calls transferred overseas.

Let's look at the good and bad regarding this new legislation. The best part is it only applies to companies with 50 or more employees which thankfully shows the administration understands the importance of small companies to growing jobs and strengthening the economy.

Rich Buchanan Passes Away

August 15, 2010

One of the saddest posts I have had to make has to do with the passing of Rich Buchanan the former CMO of Ooma. Well regarded in the consumer electronics space and having a fantastic grasp of the communications market it was an absolute pleasure to work with Rich.

He was knowledgeable and good-natured and I enjoyed the time I spent with him.

I had heard his health was poor so I reached out this last May via Twitter to see how things were. He responded that his surgeons said he needed a bit of "tune-up" work and then he would be good as new.

Tablet Update and Oracle Sues Google over Android

August 13, 2010

It's been a very busy tech morning so I spent some time assembling news you should be aware of before you grab your morning bagel and brew that pot of coffee.

Tablets, Tablets Everywhere

First off is an article from Harry McCracken at Technologizer discussing 32 tablets, slates and pads. Yes Virginia, there are alternatives to the iPad but surprisingly the iPod Touch isn't on the list.

First ITEXPO West 2010 Hotel Block Sells Out

August 11, 2010



Hi loyal readers... I have some great news for ITEXPO West 2010 in Los Angeles - the first show hotel room block at The Westin Bonaventure Hotel & Suites is sold out. Paid registrations are also tracking 4 times ahead of last year so far which bodes very well for the show. I will begin to post more information about the show as it only 53 days away now.

As a reminder please book travel as soon as you can to reduce costs...




Dialogic Eyes Video Compression, SBC Market with Veraz Acquisition

August 10, 2010

For those of you in telecom for decades you remember how in the mid-nineties Dialogic was the major company producing hardware and software building blocks in what we called the computer telephony/CTI spaces. They provided the market with DSP resource boards which at first powered simple voicemail systems but as Microsoft and Novell tried to muscle their way into the communications space, the world realized for the first time that telecom was becoming open and companies like Dialogic had the tools to convert analog signals into digital form and back.

A few years later the company was purchased by Intel and the brand became diluted and the company for all practical purposes fell off the radar. As an industry insider it was shocking really as an entire ecosystem of partners all of a sudden had to market and push product on their own.

Oracle's Larry Ellison Says Hurd Loss at HP a Huge Mistake

August 10, 2010

I spent some of the weekend covering the Mark Hurd resignation with a post titled Hurd's Resignation and HP's Odd Half-Decade where I discussed just how logic-defying the situation surrounding the ouster of this CEO is.

Some big news yesterday in the world of technology had to do with Mark Hurd and his resignation following a sexual harassment investigation where he was not found guilty. The woman allegedly involved with Hurd was a former contractor and according to a close source there was no romantic or sexual relationship between the two. What is unusual though is the company on a conference call characterized their relationship as "close" and "personal."

Hurd's Resignation and HP's Odd Half-Decade

August 7, 2010

Some big news yesterday in the world of technology had to do with Mark Hurd and his resignation following a sexual harassment investigation where he was not found guilty. The woman allegedly involved with Hurd was a former contractor and according to a close source there was no romantic or sexual relationship between the two. What is unusual though is the company on a conference call characterized their relationship as "close" and "personal."

I am at a bit of a loss to understand exactly what I just wrote means.

Google Wave: It's the UI Stupid

August 6, 2010

Why we should congratulate Google on its failures

 


When Google Wave launched I read it was going to change email and it was what email would be if it was designed today. The concept seemed very solid - merge social networking and email together and make both better in the process.

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