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Interop 2010 Las Vegas Videos Start to Post

May 2, 2010

My team and I had hundreds of meetings at Interop 2010 in Las Vegas last week. We recorded about 80 video interviews in short, digestible nuggets full of the information you need to make intelligent buying decisions. We expect to have all of the videos posted this week and there are a number of them up already. For example, here is an interview with me and Kevin Gavin of ShoreTel. Gavin is explaining his company's lowest TCO guarantee and how customers should analyze costs in a forward-looking manner before purchasing.

Voice Peering Conference at ITEXPO in LA this October

April 26, 2010

Everyone probably knows I have been a huge proponent of the voice/VoIP peering space for the last five years. A few of the first people get me enthused about the space were Shrihari Pandit of Stealth Communications and Hunter Newby who is now at Allied Fiber. Over the years, we at TMC have held numerous educational sessions on peering at ITEXPO and recently we have had calls to increase the coverage of peering at the show.

The reason?

NACT Reemerges

April 26, 2010

If you were in telecom in the mid-nineties you remember one of the large players in the space was NACT a company playing in the prepaid and international callback markets. Prior to VoIP these markets were the preferred methods of lowering long-distance bills and back then there was more money to be made as international calling rates were much higher than today. This in turn meant the arbitrage opportunity allowed for much greater profit margins than the current Skype-era of telecom we live with today.

If you ever attended a Computer Telephony Expo back in the nineties in Los Angeles or Dallas you remember the company's major presence at the show.

CenturyTel Qwest Merger: Experts Weigh In

April 24, 2010

When it comes to mergers in the telco business, one thing I trust are the insights of Peter Radizeski who's TMCnet blog - On Rad's Radar is a must-read if you want perspective into the communications market with the sugar coating Weight Watchers would approve of. Pete tells it like it is and has the experience to back it up. I immediately reached out to him for comments on the Qwest merger with CenturyTel and he told me he believes these sorts of deals are more about the bankers (he is often used as a consultant by Wall Street) and that the fundamental problem of landline revenue evaporating doesn't go away with this deal.

Peter goes into more detail in his blog and he mentions that synergies often touted in such deals is a code word for firing people and cutting benefits and pensions.

Android Runs on Older iPhones

April 23, 2010

You have to hand it to hackers... As thanks to their hard work you can now run Android and the Android OS on your 2G iPhone. Expect the 3G version to be out soon, followed by the 3GS which apparently is a harder port. Basically the OpeniBoot loader comes up when you reboot the phone and If you hold the home button during the process, you get Android to run.

The pros are being the only person on the block with Android running on your iPhone as well as being able to run Flash on your Apple device.

TMCnet Videos now More iPhone/iPod/iPad Friendly

April 21, 2010

 


We have spent a considerable amount of time rearchitecting the TMC video site to be more friendly with Apple products which don't support Flash. Our solution has a few parts and for those of you who like video, here are some options. On an iPhone/iPod you can just go to i.tmcnet.com where you will be presented with a video option showing some of our more recently recorded videos as well as recent stories. We have an iPad 3G on order and will test this site out on the device when Apple releases it.

Supreme Court Justices are Tech Novices

April 21, 2010

Last night I was made aware of the case of Ontario v. Quon where a SWAT officer in the Ontario, CA city had his personal pager messages read and sued based on the idea that his messages were private. While the case has potential ramifications for the privacy in the workplace what is more interesting to many is the fact that this case shows the Supreme Court Justices are very out of touch with today's technology. This conclusion has been reached by Ashby Jones at the Wall Street Journal as well as Kashmir Hill and the AP.

Cablevision, Comcast and Time Warner Cable Support WiFi Roaming

April 15, 2010

I have written before about how great Cablevision has been in providing high-speed Optimum WiFi access to customers throughout parts of Connecticut and New York. Now this service allows users to roam onto other cable networks provided by Comcast and Time Warner Cable. This means in the tri-state areas, there will be more coverage than ever and Cablevision customers can now jump on Time Warner Cable WiFi and Xfinity WiFi networks.

As WiFi agreements like this continue to take place, the value of standalone WiFi devices increases, meaning the need to purchase 3G or 4G services declines. Having used some of these services in the past I can tell you they are typically most useful when you have a powerful WiFi device like a laptop, as handheld devices like smartphones seem to lack the power needed to fully maximize the wireless broadband experience.

Odin Telesystems Update

April 14, 2010

It has been a while since I met with executives from Odin Telesystems but it all came back to me when I sat down a week ago with company

President & CEO Hanz Johansson to discuss his company's DSP resource solutions which can act as gateways, transcoding devices and PBX building-blocks when coupled with the right software like Asterisk.

I first met the company at a trade show in New York in the mid-nineties and followed up later that year by going to the company's Texas HQ to learn about how they play in the space. At the time, Odin was a relatively new entrant into the US and they were going up against high-flying Dialogic, NMS and Brooktrout - three companies who have been subsequently merged with a bunch more companies added in such as Snowshore, Excel etc.

VanillaSoft: Social Media Important in Sales but Watch Time Waste

April 13, 2010

I recently sat down with Ken Murray - President & CEO VanillaSoft to discuss his views on social networking, prospecting and making more sales. His company sells a solution which helps companies manage leads more effectively by providing an autodialer, next best call logic and a real-time dashboard The company's CRM system provides inline document management, call scripting and a preview and progressive dialer. The latter provides greater productivity increases but decreases how much the agent knows about the client before making the call.

Ken Murray - President & CEO VanillaSoft discusses how sales and marketing has evolved from outside sales to inside sales and more recently social media-based selling/lead generation

 

Other features include call recording but what was more interesting to me were comments Murray made about social media.

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