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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SIP

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

Truphone Breaks Blackberry 10 News at ITEXPO

January 30, 2013

Shockingly Nortel's Frank Dunn not Found Guilty in Canada

January 15, 2013

In February 2004 I was invited to a Nortel analyst day. The Canadian telecom giant had great news to share about their worldwide sales – especially in China. CEO Frank Dunn was the primary speaker at the conference and explained just how well the company was doing. Thereafter, I met with division head after division head and the story kept getting better.

Chinese Government Funds Global Telecom Roll Outs Through ZTE

December 20, 2012

With global uncertainty the norm, many carriers have struggled to get financing for new infrastructure projects and in fact they have been a bit hesitant to spend on areas other than wireless where ROI is much more predictable. Subsequently, the financial challenges facing Alcatel-Lucent, Nokia Siemens Networks, ZTE and others aren’t expected to dissipate any time soon. What may be a surprise to some though is how ZTE, a Chinese telecom equipment manufacturer with relatively low costs could have lost $414 in Q3 of this year while seeing sales drop by 13% and gross margins cut in half.

In response to this decline, China Development Bank (CDB) an entity controlled by the Chinese government has given the company a $20B line of credit at very low rates allowing it to streamline operations, continue its expansion and perhaps most importantly finance its customers’ purchases.

Tomorrow's Cloud, Optimized by Plantronics

December 19, 2012


Most people think of the cloud as being removed from the local environment because, after all, it requires the addition of a browser to access. But thanks to innovation from the people at Plantronics, the cloud can now reach through the browser and be closer to the user than ever before. In fact, the company has an SDK, which for the first time bridges the worlds of mobile and enterprise communications as well as computing. While CTI or computer-telephony integration is not a new concept, Plantronics uses its Spokes software as communications middleware to seamlessly connect mobile telephony with cloud-based or on-premise enterprise software.

Who Should Buy Linksys and how does the Cloud fit in?

December 17, 2012

Cisco recently appointed Barclays to help it auction off Linksys – a move consistent with the company’s desire to exit low-margin consumer businesses as it looks to invest in high-margin areas like software and services. But as the saying goes, one man’s garbage is another man’s gold. Linksys is indeed a treasure to the right partner like Google or even Samsung.

The reason is simple – both companies need to blunt the move by Apple into the home and entertainment is the future of technology as consumer technology trends coupled with BYOD turn into corporate success.

Michael Robertson's New Dar.fm

December 11, 2012


Michael Robertson is one of the most interesting people in the tech world having burst onto the scene during the dotcom days with the launch of MP3.com which allowed users to store their CD collection in the cloud. Now a commonplace concept, at the time the record labels weren’t sure what to do about the company so they defaulted to what they do well, suing the startup into oblivion. Of course it didn’t help that Napster was popular during the same time and brought major attention to how new technologies were robbing record labels and artists.

Talk about being a visionary.

WebRTC Expo 2012 Winding Down

November 29, 2012

Sorry for the delayed post - accidentally posted as "draft."

Thanks to all of you who came to WebRTC Expo 2012 in South San Francisco – the show was amazingly successful thanks to many of you who took time from your “day jobs” to learn about what many are calling a once-in-a-lifetime transformational communications opportunity. I happened to take a shot and video of a SIP to WebRTC session just now which you can see below. Here are more event photos as well.

 

WebRTC is much more than a PSTN replacement as Ericsson mentioned on stage but it is still interesting to see the evolution from PSTN and digital PBXs to IP-PBXs to IP-PBXs using SIP to now WebRTC and whatever additional software or equipment this transformation may entail.

There seems to be good interest in this topic as it's the last breakout session of the third day of the conference and the room is quite full.


WebRTC Conference & Expo Kicks Off

November 28, 2012

I am at the WebRTC Conference & Expo here at the South San Francisco Conference Center and the mood at the show is positive. What I have heard over and over from telecom equipment vendors, call center vendors and software vendors is that WebRTC is a once-in-a-lifetime opportunity in the telecom space.

At a cocktail party sponsored by Google and Plantronics many people told me that the handset players are in trouble while the headset vendors have a great opportunity. This of course explains why Plantronics has taken such an active role at this conference and in this space.

I will update you with more as the event progresses - here are some photos of the show for your viewing pleasure - The person at the podium is Phil Edholm who has partnered with TMC and Crossfire Media to host this conference.


 






Avaya and Mitel Cross at Canadian Border

November 16, 2012


New Jersey-based Avaya, spun out of Lucent and previously AT&T has a decades-long history of providing business communications solutions. With its purchase of Nortel’s business communications assets a few years back it picked up even more knowledge, know-how and relationships. Mitel, the Kanata, Ontario-based global business communications company cofounded in 1973 by Sir Terry Matthews is known for delivering superior technology. More recently Mitel has become publicly traded and acts sort of as a partner to the dozens of Sir Terry Matthews’s companies under the Wesley Clover Brand.

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