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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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VoIP Growing at 53% to $24 Billion

August 15, 2008

The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66% in 2006.

Obviously much of this growth is as a result of PSTN replacement but it should be noted that once IP is in place, the potential to add services increases greatly. The great news is Infonetics anticipates growth in the strong double-digits until at least 2011.

Interestingly, IP communications boosts productivity and saves money at the same time. This makes it a great technology to invest in when times are good and times are bad.

Sadly, many companies get the deer in the headlights feeling when they see an economy slow and they sometimes stick with the status quo instead of making decisions which will save them money, boost performance and generate rapid ROI.

Interestingly I have noticed an increased focus on contact center and CRM solutions these past months which leads me to believe companies have finally figured out that if you serve your customers efficiently and well, you make more money.

Contrast this to the last slowdown in 2000 when companies decided to offshore their call centers to save money.









Communications and Technology Stories August 14, 2008

August 14, 2008

Please enjoy some communications and technology stories while having your morning (or evening) tea or coffee. My thoughts in brief -- Extreme is smart to jump on the energy efficient bandwagon, Jajah claims to have over 10 million users in the story below which is substantial. They also have a service which translates short English phrases to Chinese. Very cool but I am not sure this can be monetized.

Virtual PBX now allows callers to be pulled out of voicemail -- this great news and not easy to pull off for a hosted vendor.

McCain To Support Technology

August 14, 2008

It has been pretty shocking to me to see that the Bush Administration did not embrace technology in a more grand fashion. After all, Vice President Al Gore was so enthusiastic about the Internet he even claimed to invent it.

So while it seems like the companies of importance in the Bush administration have to do with energy, commodities and defense, we may see a McCain presidency focusing at least a little on technology.

In fact there will be a 10% R&D tax credit and opposition to internet taxes. In addition there will be an increase in H1-B visas (thankfully). McCain does not think we should have federal net neutrality laws -- the FCC and other regulators should deal with these issues he believes.

See this New York Times article for more.







Buy ITEXPO Plane Tickets Soon

August 6, 2008

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more accessible to everyone.

The Internet Telephony event has really evolved over this past decade and is now the the largest gathering of IP communications companies and decision makers in the world. It is the one place to be if you manage communications for a service provider, enterprise or are a reseller/developer.

You just have to be at this show if you want to network with the industry and see what is next and what is happening right now.

So I am happy to share the good news with you all and I hope to see you in September... In LA.











magicJack Changes VoIP Positioning

August 2, 2008

It is early on a Saturday morning and a I flip through channels on the TV I noticed an infomercial for magicJack and I just can't believe how good it is. I have been hearing that the magicJack has been selling lots of these devices and the company's competitors tell me often that they are a very tough competitor.

The concept is simple. Use a USB-based ATA and connect any analog phone. The device gives you the best features of Skype and Vonage in one.

See Bill Kelly at ITEXPO in LA

August 1, 2008

Many of my blog readers know Bill Kelly well from his years of work building partner programs in the industry for companies like Excel and Cantata (after the company merged with Brooktrout).

Add to this a brief stint at Pulvermedia and Kelly becomes the perfect person to help improve the quality of ITEXPO conference content.

With Bill's vast experience he is the perfect person in fact to be at the show.

What will Bill be doing at ITEXPO? He will host two courses in the TMC University program, which is open to all conference attendees.  Bill's classes include "FMC/Mobility" on Tuesday September 16th and "IP Network Security" on Wednesday September 17th.

What are Kelly's thoughts on the show? Here is a quote from him:

"From an educational perspective, TMC University offers a unique opportunity for attendees to obtain third-party certification that recognizes their competence in selecting, installing and managing important communications solutions. As a part of ITEXPO, TMC University also provides a tremendous networking opportunity, and I'm looking forward to the entire event, catching up with colleagues and learning more about the latest solutions on the expo floor."  

And of course, much of the networking at the show might actually involve Bill as he is so connected .











Road Warrior Bible

July 27, 2008

Sprint Sells Towers, Nextel Next?

July 24, 2008

Panama and IP Communications

July 23, 2008

Robert Messer recently took what I hear was a spectacular trip to Panama. You remember Robert -- he has been on many panels with me at ITEXPO focused on how to make money selling IP communications products and services. His company, ABP is a well-respected distributor in the communications market and he tirelessly educates the channel on how to be more successful.

In fact, next week he has a show called IP Sizzles (formerly VoIP Sizzles) which focuses on reseller education. I have the distinct pleasure of being part of this event and I will be keynoting in fact.

ITEXPO: Exhibits 90% Sold Out

July 21, 2008



There has been more interest in ITEXPO Fall 2008, Los Angeles, CA September 16-18 than any other Internet Telephony Conference & Expo I can remember in recent years. It seems people are beginning to realize this show is the only major IP communications event left -- it is growing quickly and it draws attendees from around the world.

If you are looking to reach service providers, enterprise customers, SMBs, resellers or the communications industry at large -- you should consider being at this show.

A participating companies list I picked up from an upcoming TMC press release is as follows but really, every important company in telecom will be represented in multiple ways. (please do not get offended if your company is not here. If I added all participating companies -- my readers would get fired because they would spend their work day trying to get through it all -- instead of getting their jobs done).





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