Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Plantronics HW251N-USB Wideband Headset

April 10, 2008

Correction... Despite my best efforts to be perfect this device is called the HW251N-USB not the HW351N-USB. Sorry if this caused you any problems.




If you are like me you look for ways to ensure your entire team is as productive and efficient as possible. You look for ways to increase productivity and if possible costs at the same time.

As communications solutions have evolved and Moore's law has lent it some speed, we have all benefited from a  slew of faster and faster solutions that can do more for less money.

This coupled with the power of IP communications has led us to a world where communications is becoming truly unified.








Podcast: Dieter Thompson, TAG

April 10, 2008

Dieter Thompson
CEO TAG
I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions.

Thompson shares many things in this interview -- one important point is that many local telecom services are going up in price. is the FCC to blame? Is there really enough competition? Dieter goes into these areas and discusses why carriers in some cases won't even bid on contracts.

is WiMAX the answer?





Communications Developer Call for Papers

April 8, 2008

Bob Emmerson: TMC's European Editor

April 8, 2008

Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran.


Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter.


For a number of years he ran his own advertising/pr agency in Brussels.

Messy Skype Presence Solution

April 8, 2008

Its funny, I spend so much time writing about solutions for service providers and enterprise customers that when I come across a do it yourself (DIY) solution allowing you to keep tabs on your Skype friends without the use of a computer, I turn up my nose.

Is that bad? I am not sure. But what I know for certain is that this new idea is really great if not a bit messy. By having a picture frame with multiple photos in it you can watch each of your friends and see what they are up to.

TMCnet Podcast Library

April 8, 2008

TMCnet Gets a Redesign

April 8, 2008

Sprint Pays Klausner

April 7, 2008

Sprint recently signed a deal with Klausner Technologies to enable them to use visual voicemail without the fear of being sued. This news is interesting as Sprint is one of the companies coming after VoIP providers who the company claims is infringing on their patents. It seems more than coincidental that Sprint decided to go after so many VoIP companies around the same time they were in negotiations with Klausner.

Sprint Nextel is the seventh company to date to license the Klausner visual voicemail patents. Other licensees include ISP’s such as Time Warner’s AOL, VoIP providers such as Vonage and the visual voicemail/voicemail transcription company, Simulscribe.

See also:





EU Authorizes Fist Fights on Planes

April 7, 2008

OK I may be a bit over the top with this headline but allowing a plane full of passengers the ability to talk on the phone -- all in different languages... What is the EU thinking?

According to TMCnet's Mae Kowalke, we will have the ability to talk in the air very, very soon. Sure, there are challenges like how will you deal with the fact that rows and rows of people will be talking at the same time while you are trying to nap?

The answer is unclear to me but riding on the trains in New York it seems like yelling at the telephone screamer seems to get them to quiet down a bit.

How do you invest to take advantage of such a change in policy.





Mind CTI Interview: Monica Eisinger

April 7, 2008

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last few years, you may not be aware that over a decade ago the CTI market heralded the first time telephones and computers communicated with one another.

My long-time readers know that about two decades ago the birth of CTI systems were a result of a collaboration between IBM and Rockwell and if you had a mainframe and a Rockwell ACD lying around and a few hundred thousand dollars to spend on connecting it all together, you could be among the first in the world to take advantage of computer telephony integration or CTI. The first application of such integration? Screen pops or the ability to see the customer record of who is calling.

But for most companies it was the nineties when they could first afford CTI systems based on operating systems from Microsoft and Novell.

The IP communications market was really born from the building blocks of CTI as gateways which allowed the PSTN and VoIP to interconnect were based on boards from leaders in CTI like NMS and Dialogic.





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