Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Increase Marketing Spend in a Recession

February 14, 2008

Corporate Phone Bills: $133 Billion in 2008

February 14, 2008

A staggering $133 billion dollars will be spent on communications services by businesses in 2008 according to Insight Research. 39% of this spending will be on cell phone bills. This staggering amount could be reduced if companies explore IP communications solutions that currently exist on the market.

If the economy is indeed slowing, a painless way to save money is to explore the world of IP communications more thoroughly and picking solutions which not only save your business money but they also increase flexibility and customer satisfaction.

Even if you have an IP PBX, be sure you also have SIP trunking so your calls are routed in the most cost-effective fashion possible. If you are a big user of telephony be sure to look at VoIP peering.

Telco 2.0 - the Microsoft way

February 14, 2008

The following are comments from Ovum SVP, Brett Azuma on Microsoft and what they are up to in service provider communications. I thought this was worth passing along.

Microsoft provided an update on its Telco 2.0 vision. The analyst telebriefing indicated that Microsoft's revenues for the Communications Sector exceeded $2bn in 2007.

ITEXPO East 2008 Video

February 14, 2008

If you missed ITEXPO this past month in Miami, you missed a great opportunity to meet with VARS, service providers and many companies looking to purchase IP communications products and services. I am truly humbled by the unsolicited comments that many of you gave us at the show.

We also got a tremendous amount of feedback regarding the move from the Ft. Lauderdale Convention Center to Miami. It was pretty interesting to hear the varying reasons why some people like one city over another.

Here is a video which encapsulates many of the comments you gave us about the show. Thanks to all of you who attended and we hope to see you at ITEXPO in Los Angeles, September 16-18, 2008.

Intellectual Property, The Other Defition of IP

February 11, 2008

It's funny... I have been writing about the enhanced services made possible via IP communications for over a decade. To some degree, these services are here and while I think there is a great deal of room to go in this area, it seems that companies find it easier to use patent litigation as their preferred enhanced services revenue generator.

Basically using the other definition of IP, intellectual property.

Case in point is Verizon who is suing cable companies now. First there was Cox and now Charter.

Mobile World Congress Key Terms

February 10, 2008

As you may know, Mobile World Congress kicks off this week and to get the ball rolling the event has put out some of the key terms you will be hearing more about this week. I have posted them here with their definitions in case you need to brush up on your acronyms.

Also be sure to check out the Mobile World Congress News Page to stay up to date on the show.


3G, or third-generation, is loosely defined as offering high data speeds, always-on data access and greater voice capacity, enabling operators to offer customers fast internet access, live, streaming video and other multimedia or "converged" applications over a wireless network. There are several 3G technology standards.

Keating Abuzz with Polycom Compliments

February 7, 2008

Thank you Polycom for eliminating that annoying "buzz" heard so often on conference calls. Caused by a proliferation of wireless devices, there is nothing more annoying in a conference call setting or a keynote speech at a trade show I might add.

Here is an excerpt of an interview that Tom Keating had with Polycom CTO Jeff Rodman:

“RF interference is nothing new, but our awareness of it is at an all-time high, as more and more business is conducted over virtual forms of communications such as voice and video conferencing, and as the popularity of smartphones increases. Now customers can bring their smartphones into the conference room and not cause any interference on the conference call.” He continued, “As the pioneer in voice conferencing, Polycom took the lead in developing solutions that stop the ‘buzz’ and offer the best quality audio available in the industry. Polycom’s industry-leading voice quality, coupled with the new RF shielding and isolation technologies, are now shipping worldwide, helping people be more productive throughout the global workplace.”

For more information on Polycom and the company's interest in HD Voice, be sure to check out the company's HD Voice Global Online Community on TMCnet.

Worldgate Problems

February 5, 2008

I read on Tom Keating's blog that Worldgate, the maker of the Ojo Videophone was in trouble. Apparently Worldgate has been short or out of money for about six months and industry insiders tell me that they have high expenses and the revenue just wasn't there to support it all.

A while back, the company started to have good success calibrating their phones for the hard of hearing and deaf but it seems this market did not bring the ROI in a timely fashion due to the delays associated with government funding.

I agree with Tom that this phone is an incredible device/service and it is a shame to see these problems.

Some think that once the government money comes in, that the company will be in better shape but it seems that once news like this gets out, it becomes that much more difficult to become a viable entity again.

I have heard the reason the company hasn't done better is that they decided that their video quality has to be very good and subsequently the cost of the devices and service was very high. This of course reduced the number of people who could afford the product/service.

According to sources in the know, the potential investors who considered throwing a life-line were put off buy the fact that the company did not reduce the functionality of the device so it could interoperate with cheaper devices. Instead, customers needed to have all Worldgate devices and this reduced the viability of the company being successful.

ITEXPO East 2008 Videos

February 1, 2008

TMC Welcomes Gary Kim

January 29, 2008

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