Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Skype

Office Headsets

May 9, 2007

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed in conjunction with the sponsors of each site.   We have found over time these communities get bookmarked and do better and better.   Our most recent addition to the channel familynumber 110 in fact -- is Office Headsets which is sponsored by GN Netcom.   Even though the channel is new there is some news and articles of interest already:  

Skype for Salesforce

May 9, 2007

One of the stories which caught my eyes recently was Skype and Salesforce.com coming together to launch Skype for Salesforce. In the article there is a discussion of more and more call centers looking for ways to integrate Skype into their centers allowing any Skype user to seamlessly call in.   This story shows the growing need for companies to evaluate Skype compatibility in the products and services they purchase. There are certain segments of the market where this makes more sense than others.   In other words if your call center has wealthy American customers, Skype support may not be so important. If you have young international customers however, Skype support makes sense.   Is a Skype a must in your call center?

Cable Gets VoIP

May 8, 2007

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies for their part seem to be copying as opposed to innovating.

Hillary Clinton Champion of Net Neutrality?

May 8, 2007

VoIP Stories May 7, 2007

May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and thickness as well as a long voice tube which reaches your mouth.   I have been able to walk a few hundred feet (with massive amounts of RF emitting equipment in-between) from my base station before sound quality degrades.   Enjoy:  

Wireless 2.0

May 4, 2007

Google, Yahoo, Skype/eBay and others are very interested in ensuring they have direct access to consumers through licensed spectrum. In fact, on March 6, 2007, Google became part of a consortium called the Coalition for 4G in America. It includes Skype, Yahoo, DirecTV, EchoStar, Intel, and wireless services provider Access Spectrum.   One wonders if this isn’t the clearest sign of all these companies are sure net neutrality will not ever be enforced. Then again it could just be a way to hedge their bets.   Chairman Kevin Martin and the FCC should be praised for taking action on the suggestions of the dotcoms and publicly pledging support for increased broadband wireless competition.   See the full story written by BusinessWeek.

Marketing in the New World Order

April 29, 2007

Tomorrow I will be speaking in sunny Phoenix, Arizona on “Marketing in the New World Order”. I often write about a plethora of new technologies and tomorrow I get a chance to weave together my knowledge of marketing and technology together and in doing so I hope to shed light on opportunities many companies are not yet taking advantage of.   Building communities, blogging and sites like Twitter will be mentioned as well as Web 2.0 and mashups. I am really looking forward to talking about this subject matter as it is an area I have a tremendous amount of passion for.   I am speaking for a company called Teledirect and the event is open to Teledirect sponsors and customers. If you fit one of these categories I hope to see you there.   Here is a link for more details.

Skype Announcements at Communications Developer

April 28, 2007

I was just perusing an article on Skype development from Greg Galitzine which consists of an interview with head of development for the world’s most successful VoIP software company. The interview is with Paul Amery the Director of the Skype Developer Program.   Here are some of the salient comments from Paul:   The breadth of developers who work with Skype is extraordinary. They range from 15-year old techies who are coding in their bedrooms to CEOs with more than 30 years of experience developing software applications. The uniting factor is that they all love Skype, and constantly want us to enhance the platform to help them do more.   The most popular application [Skype Extra] overall is CrazyTalk for Skype from Reallusion.

Ed Whitacre Jr.

April 27, 2007

Congratulations to Ed Whitacre Jr. for building a great big telecommunications company from an assortment of smaller ones. Certainly in this case the sum was greater than the parts.   Ed is about to retire and he can consider this my retirement present.   While I have perhaps had a rant or two over the years about net neutrality comments made by Mr. Whitacre, there is not a single person who can deny this man has achieved greatness in the world of communications and technology.   Ed Whitacre Jr. put AT&T back together again and left it in great shape.   The Board of Directors has chosen Randall L. Stephenson, AT&T's chief operating officer, to succeed Whitacre as chairman and CEO.   Randall has tremendous shoes to fill and it may be very tough to keep AT&T’s massive momentum going without even more acquisitions. These could consist of content plays such as perhaps satellite radio, internet companies and even advertising networks. Yahoo!

Motorola: I Hate My Customers

April 27, 2007

Yesterday I was speaking to an influential PR representative who was implying one of his handset manufacturer customers was not really thrilled by the amount of power the wireless carriers wield. Generally this sort of talk is done behind the scenes but I have been noticing record levels of discontent among device-makers.   Perhaps this is the reason for my surprise at an article in the Wall Street Journal this morning where Motorola Ed Zander is on record as saying, “I love my job. I hate my customers.” It is surprising to see these thoughts going on record.   The article is a chronicle of how Motorola lost its top spot in the cell phone market and the soap opera that got them from where they were to where they are now.   The situation wireless handset manufacturers are in is similar to what Wal-Mart suppliers deal with as the nation’s largest retailer also dictates product specifications and pricing. I suppose you can’t blame wireless carriers for exerting their influence to do what is best for the bottom line.   Over the next few years as WiFi and WiMAX become more popular it will be interesting to see if consumers are swayed by a new generation of WiFi telephony devices and service providers subsidized by today’s handset manufacturers.
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