Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space



May 15, 2007

Global IP Solutions, the company formerly known as Global IP Sound is well known as the company providing VoiceEngine technology. Their products enable communications for millions of users each day as their technology is found in Skype, WebEx and others.   Today at the Communications Developer Conference the company announced a new version of one of their their VoIP embedded media processing solutions. The new product is called VoiceEngine Multimedia Lite and according to Matt Benkoil, the GIPs development community director, it combines the power and performance of GIPS VoiceEngine with high quality video conferencing support.   I am actually working pretty early for California and this news comes to me in the form of a press release so I am not able to ask the company any questions. If I could I would ask what makes the software “lite.” I would imagine the software perhaps has less functionality and takes less processing power than the regular version of the product.   If/when I find out more I will update this post.

Wal-Mart Carries Skype

May 14, 2007

Have you seen the latest Dairy Queen commercial where a woman dressed as scoops of ice cream knocks on the door of a man who is dressed as a waffle cone? She asks for chocolate syrup. The commercial says “some things were made for one another.”   Perhaps I was hungry when I learned Wal-Mart will be carrying Skype products and accessories but this commercial immediately came to mind.   Why you ask? Well Wal-Mart clientele are exactly the type of audience that I would imagine would be interested in Skype.

Communications Developer Show Daily

May 11, 2007

Here is the first show daily from the Communications Developer Conference taking place next week. Many have told me they are thrilled TMC is sponsoring such an event as there needs to be a single place the communications industry can come to get development information and network with fellow developers.   The show daily has many of the links you will need to understand what is important and when it is taking place.   In addition there is an explanation of the various workshops taking place from the following companies:     I am looking forward to the industry coming together next week and working on developing for the next big communications opportunities.

Office Headsets

May 9, 2007

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed in conjunction with the sponsors of each site.   We have found over time these communities get bookmarked and do better and better.   Our most recent addition to the channel familynumber 110 in fact -- is Office Headsets which is sponsored by GN Netcom.   Even though the channel is new there is some news and articles of interest already:  

Skype for Salesforce

May 9, 2007

One of the stories which caught my eyes recently was Skype and coming together to launch Skype for Salesforce. In the article there is a discussion of more and more call centers looking for ways to integrate Skype into their centers allowing any Skype user to seamlessly call in.   This story shows the growing need for companies to evaluate Skype compatibility in the products and services they purchase. There are certain segments of the market where this makes more sense than others.   In other words if your call center has wealthy American customers, Skype support may not be so important. If you have young international customers however, Skype support makes sense.   Is a Skype a must in your call center?

Cable Gets VoIP

May 8, 2007

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies for their part seem to be copying as opposed to innovating.

Hillary Clinton Champion of Net Neutrality?

May 8, 2007

VoIP Stories May 7, 2007

May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and thickness as well as a long voice tube which reaches your mouth.   I have been able to walk a few hundred feet (with massive amounts of RF emitting equipment in-between) from my base station before sound quality degrades.   Enjoy:  

Wireless 2.0

May 4, 2007

Google, Yahoo, Skype/eBay and others are very interested in ensuring they have direct access to consumers through licensed spectrum. In fact, on March 6, 2007, Google became part of a consortium called the Coalition for 4G in America. It includes Skype, Yahoo, DirecTV, EchoStar, Intel, and wireless services provider Access Spectrum.   One wonders if this isn’t the clearest sign of all these companies are sure net neutrality will not ever be enforced. Then again it could just be a way to hedge their bets.   Chairman Kevin Martin and the FCC should be praised for taking action on the suggestions of the dotcoms and publicly pledging support for increased broadband wireless competition.   See the full story written by BusinessWeek.

Marketing in the New World Order

April 29, 2007

Tomorrow I will be speaking in sunny Phoenix, Arizona on “Marketing in the New World Order”. I often write about a plethora of new technologies and tomorrow I get a chance to weave together my knowledge of marketing and technology together and in doing so I hope to shed light on opportunities many companies are not yet taking advantage of.   Building communities, blogging and sites like Twitter will be mentioned as well as Web 2.0 and mashups. I am really looking forward to talking about this subject matter as it is an area I have a tremendous amount of passion for.   I am speaking for a company called Teledirect and the event is open to Teledirect sponsors and customers. If you fit one of these categories I hope to see you there.   Here is a link for more details.
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