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Rich Tehrani
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Motorola: I Hate My Customers

April 27, 2007

Yesterday I was speaking to an influential PR representative who was implying one of his handset manufacturer customers was not really thrilled by the amount of power the wireless carriers wield. Generally this sort of talk is done behind the scenes but I have been noticing record levels of discontent among device-makers.   Perhaps this is the reason for my surprise at an article in the Wall Street Journal this morning where Motorola Ed Zander is on record as saying, “I love my job. I hate my customers.” It is surprising to see these thoughts going on record.   The article is a chronicle of how Motorola lost its top spot in the cell phone market and the soap opera that got them from where they were to where they are now.   The situation wireless handset manufacturers are in is similar to what Wal-Mart suppliers deal with as the nation’s largest retailer also dictates product specifications and pricing. I suppose you can’t blame wireless carriers for exerting their influence to do what is best for the bottom line.   Over the next few years as WiFi and WiMAX become more popular it will be interesting to see if consumers are swayed by a new generation of WiFi telephony devices and service providers subsidized by today’s handset manufacturers.

Skype Developer Program

April 26, 2007

There is big communications developer news afoot as Skype announced over 10 million downloads of Skype Extras. These Extras are in fact software programs designed to integrate with Skype. Collaboration software and call recording are examples of products that are part of this program.   The most popular Skype Extra to date is Reallusion’s CrazyTalk for Skype, which has been downloaded by consumers more than 3.5 million times. For business users, the Pamela Call Recorder has been downloaded more than 1 million times.   It goes without saying that the past few years has seen the rise of ecosystems in the communications market.

Vonage Free to Compete

April 25, 2007

EQO Funding

April 25, 2007

Skype Developer Program

April 24, 2007

If you haven’t noticed, one of the latest trends in communications development is producing applications which work with the Skype ecosystem. Headsets, collaboration software, conference phones and myriad other devices and solutions now interoperate with Skype.   And who can blame companies who want to ride the coattails of the most popular VoIP software platform around?   Imagine having a customer base in the teen age group and not providing Skype connectivity. These days you need to provide communications in the manner your customers most commonly use.   To that end, Andy Abramson has some thoughts on a Skype keynote at next month’s Communications Developer Conference. According to Andy TMC got the big Kahuna Paul Amery from Skype.   Why do you need to come and listen to Paul speak?

Enterprise Skype

April 20, 2007

More on The VoIP Patent Mess

April 20, 2007

A number of people in the telecom industry tell me they have looked at the Verizon patents being used against Vonage and they say they have been doing the things that are claimed in the patents before Verizon filed. My sources further claim in some cases there are patents which have been granted to companies which conflict with the patents which Verizon has. Of course this is not unusual but no one has anything to gain from suing Verizon to get the phone company’s patents overturned. They would only do this if they are sued and this won’t happen as Verizon is too smart to sue companies that can overturn their own patents.

Jangl

April 18, 2007

Michael Cerda is the CEO of Jangl. Michael thinks big. Cerda wants his company to be the biggest thing since Skype. In speaking with him you get the feeling he really wants to leave a mark – something huge.   His VoIP 2.0 company Jangl differentiated itself from others by focusing on spaces such as online dating where they provide Match.com subscribers with a bidirectional anonymous phone number for $6.99/month.   While online dating and associated websites are a nice opportunity the people at Jangl realized they couldn’t take over the world in this fashion.

TMCnet Goes International

April 18, 2007

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top of most of our pages. TMCnet is the largest communications and technology portal in the world and this move allows people everywhere to see news specific to their needs.

We believe this move is a good one for TMCnet visitors and the advertisers looking to cost-effectively target communications buyers – service providers, enterprise decision makers, resellers and developers worldwide   TMCnet has approximately 2 million unique visitors per month and here are Alexa’s statistics on TMCnet’s international reach as of this writing:   Tmcnet.com users come from these countries:   United States                54.6% Canada                         5.0% United Kingdom           4.8% India                             4.2% Australia                       1.9% Malaysia                       1.5% Germany                      1.4% Philippines                    1.2% Singapore                     1.1% Israel                            1.1% China                           1.0%

Tmcnet.com traffic rank in other countries (lower numbers are better. 1 is the best):   United States                809 India                             2,134 Canada                       2,736 Australia                       4,032 United Kingdom           4,213



Forrester VoIP Study

April 16, 2007

Apparently VoIP Could grow more quickly according to a study from Forrester. The company says their research shows VoIP software is too hard to use. I have asked for the report but haven’t received it yet. I just wonder if there are any software packages that have been downloaded more rapidly than VoIP software.
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