"Best Practices for Migrating Your Contact Center to VoIP"

Brought to you by Interactive Intelligence®                                                 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                               

8:30 – 8:40 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Mark Piskadlo, Western Region Director, Sales, ININ

8:40 – 9:10 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:10 – 9:40 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

9:40 – 9:50 am

Break

9:50 – 10:30 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:30 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                                              

1:00 – 1:10 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Mark Piskadlo, Western Region Director, Sales, ININ

1:10 – 1:40 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:40 – 2:20 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Channel Development Manager, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Channel Development Manager, Vonexus

3:00 – 3:15 pm

Customer Success Story

Peter Grilley, ChemPoint

3:15 – 3:30 pm

Hitting Home: Keys to Success, Questions and Answers

Mark Piskadlo, Western Region Director, Sales, ININ