VoIP in Education

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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VoIP in Education

Interesting info on what VoIP adoption looks like in the education market:

Of the surveyed institutions, 43 percent reported that they are using VoIP. However, almost all of the users noted that the VoIP network currently covers less than 25 percent of their campus. Among those who assigned their VoIP network a grade, the responses averaged out to a solid B – a 3.13 grade point average. However, 25 percent gave the network an “incomplete.”

The most frequently mentioned benefits of the VoIP network were improved end-user features (cited by 46 percent of the users), cost savings (cited by 31 percent), and overall network efficiency (cited by 23 percent).

These VoIP users do have concerns and ongoing challenges when it comes to their use of the technology. Security was named by 77 percent of the users as a concern, with Quality of Service and emergency 911 issues cited by 69 percent. Sixty-two percent pointed to management as an issue.

Other challenges cited were cost, user training, complexity, and help desk issues.

“There is obviously tremendous interest in Voice over IP networking on North American campuses,” said Jeri Semer, executive director of ACUTA. “Our survey suggests that our member institutions are being very methodical about how they are migrating to this advanced and beneficial technology.”

Recently I read an article regarding MySpace.com being banned in a University (it is also mentioned in the first article link) and whether this could lead to VoIP being banned as well. I find it interesting that VoIP in universities seems to be coming up more and more recently.

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