Volo i-911

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Volo i-911

Volo made a splash today with its new service which is part of its VoiceOne Information Services (VOIS) product. The service is called i-911 and it uses the National Emergency Number Association or NENA's XML standards, the i-911 service emulates the wireline 911 environment with the delivery of accurate location information and call back numbers.

A key feature of the i-911 service is that it can route emergency calls for the customer whose location is constant and the customer who often moves the location of his VoIP device. Customers can update their new location information in real time, so that their i-911 call will be delivered to the appropriate Public Safety Answering Point (PSAP) in the new location. Also, the i-911 service provides PSAPs the information they need to dispatch emergency services in the event that an emergency call is disconnected or the caller cannot speak. To date, 911 service for customers on the move has been problematic for VoIP providers because most 911 routers are not able to deliver an out of area code number to a PSAP.

Volo's Founder and CEO Shawn Lewis said, "As VoIP progresses in to becoming a primary line service, 911 has been at the top of the list of critical issues for VoIP providers to resolve. Now that we have expanded our i-911 services throughout the U.S. and Canada, our service provider customers can give consumers the peace of mind that their VoIP i-911 service is the most accurate and advanced in the industry."

I am excited for Volo. This is a big step in the right direction. I am looking forward to Shawn Lewis' keynote at ITEXPO this October, 2005 in LA.



Featured Events