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VoIP News July 20, 2007

July 20, 2007

Here is the VoIP/IP communications new of the week. We start with the terrible news of SunRocket closing down without notifying customers. Not well done at all. As you can see below Nuvio would love to get these customers.

SunRocket Switch to Packet8

July 18, 2007

Yesterday I blogged about the SunRocket bankruptcy and I mentioned how although pure-play VoIP is not easy, a company like 8x8/Packet8 is doing a good job. Today I came across an article on TMCnet discussing how Packet8 is the preferred replacement service for SunRocket customers.   I queried the company’s VP of Marketing, Huw Rees about what this means and why customers should switch. Most importantly I asked whether a pure play VoIP provider can be successful. Huw has some good points which follow below.   ----   Packet8 is the preferred replacement service by SunRocket...

SunRocket Bankrupt

July 17, 2007

I am not really so surprised by the SunRocket bankruptcy news. The company was an innovator and had some great ideas early on but for the last few years they were extremely quiet. There was little press outreach and there was a lot of management trouble.   Russell Shaw will tell you this is an example of how difficult it is to be a pure-play VoIP provider in a triple-play world. While the triple play competition is obviously part of the problem with SunRocket… It seems having a lack of consistent management or business planning is a much bigger problem.   Yes, it is a tough business but I think SunRocket just stopped trying many years back.

RNK Phone Number Bank

July 16, 2007

What Craig Walker and Vincent Paquet, GrandCentral Founders did at GrandCentral is amazing. They came up with a great idea – one number for life. They started a company and sold it quite quickly to Google. The service is evolving even more rapidly now but while so many people marvel at how fast Google snapped up GrandCentral, one company thinks they have a better solution to the one number problem.   We can likely all agree the idea of having a single phone number makes a great deal of sense.

Cablevision Customer Service

July 15, 2007

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.   I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related.

TMCnet Goes Twitter

July 4, 2007

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to send and receive messages via SMS on cell phones. People spend hours letting their friends know (in excruciating detail sometimes) about all aspects of their life. “I am going to have lunch.” “I am having a snack.” “I am sick,” are some of the things you may see while twittering.   But if you get sick of twittering with friends and are interested in using Twitter to keep up with the latest (and best of course) communications and technology news and analysis, be sure to check twitter.com/tmcnet.

SimulScribe: Real Visual Voicemail

June 30, 2007

SimulScribe: Real Visual Voicemail

June 30, 2007

Ken Camp

June 4, 2007

SimulScribe

May 30, 2007

The voicemail transcription market otherwise known as voicemail to text is showing no signs of slowing down. I have written about this space a few times (Voicemail Transcription, Vonage Voicemail Transcription, SpinVox) in the past and I think it has tremendous potential for growth.   One of the companies in this space which I have been aware of for months but haven’t had a chance to cover is SimulScribe. I recently interviewed the company’s CEO James Siminoff who is 30 years old and has already launched a successful prepaid calling card business prior to launching SimulScribe.   As it turns out – a while back, he was having a casual conversation with his calling card business partner and the partner’s son and the topic of voicemail came up. The thought was, wouldn’t it be great if you read your voicemail instead of listening to it.   Shortly thereafter the company developed a system to handle this task and used it internally.
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