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VoIP News July 20, 2007

July 20, 2007

Here is the VoIP/IP communications new of the week. We start with the terrible news of SunRocket closing down without notifying customers. Not well done at all. As you can see below Nuvio would love to get these customers.

Posted in Call Center, Conferencing, IMS, IP Communications, SIP, Skype, Speech Technologies, Technology, Unified Communications, Video, VoIP, Vonage

SunRocket Switch to Packet8

July 18, 2007

Yesterday I blogged about the SunRocket bankruptcy and I mentioned how although pure-play VoIP is not easy, a company like 8x8/Packet8 is doing a good job. Today I came across an article on TMCnet discussing how Packet8 is the preferred replacement service for SunRocket customers. I queried the company’s VP of Marketing, Huw Rees about what this means and why customers should switch. Most importantly I asked whether a pure play VoIP provider can be successful. Huw has some good points which follow below. ---- Packet8 is the preferred replacement service by SunRocket...

Posted in Broadband, Consumer Electronics, IP Communications, IPTV, ITEXPO, SIP, Technology, Video, VoIP, Vonage

SunRocket Bankrupt

July 17, 2007

I am not really so surprised by the SunRocket bankruptcy news. The company was an innovator and had some great ideas early on but for the last few years they were extremely quiet. There was little press outreach and there was a lot of management trouble. Russell Shaw will tell you this is an example of how difficult it is to be a pure-play VoIP provider in a triple-play world. While the triple play competition is obviously part of the problem with SunRocket… It seems having a lack of consistent management or business planning is a much bigger problem. Yes, it is a tough business but I think SunRocket just stopped trying many years back.

Posted in Broadband, IP Communications, IPTV, SIP, Technology, Video, VoIP, Vonage

RNK Phone Number Bank

July 16, 2007

What Craig Walker and Vincent Paquet, GrandCentral Founders did at GrandCentral is amazing. They came up with a great idea – one number for life. They started a company and sold it quite quickly to Google. The service is evolving even more rapidly now but while so many people marvel at how fast Google snapped up GrandCentral, one company thinks they have a better solution to the one number problem. We can likely all agree the idea of having a single phone number makes a great deal of sense.

Posted in Broadband, Conferencing, FCC, Google, IP Communications, Skype, Technology, VoIP, Vonage, Wireless

Cablevision Customer Service

July 15, 2007

I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period. I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related.

Posted in Broadband, CRM, Call Center, IP Communications, SIP, Skype, Technology, VoIP, Vonage

TMCnet Goes Twitter

July 4, 2007

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to send and receive messages via SMS on cell phones. People spend hours letting their friends know (in excruciating detail sometimes) about all aspects of their life. “I am going to have lunch.” “I am having a snack.” “I am sick,” are some of the things you may see while twittering. But if you get sick of twittering with friends and are interested in using Twitter to keep up with the latest (and best of course) communications and technology news and analysis, be sure to check twitter.com/tmcnet.

Posted in Apple, Broadband, CRM, Call Center, Cisco, Conferencing, Consumer Electronics, FCC, Google, Green, IMS, IP Communications, IPTV, ITEXPO, JITC, Microsoft, Musings, Open Source, Patent, Personal, Podcast, Rates Technology, SIP, Science, Security, Skype, Speech Technologies, TMC Team, TMC Video, TMCnet, Technology, Unified Communications, Video, VoIP, Vonage, WiMAX, Wireless

SimulScribe: Real Visual Voicemail

June 30, 2007

So here I sit on vacation missing the hysteria taking the nation by storm. Of course I am talking about the iPhone lunacy. This device will definitely change the telecom world for the better and moreover it is already a target of other companies looking to capitalize on the Apple marketing machine buzz. Witness the humorous videos being produced by companies like SimulScribe (related entries). As you recall, SimulScribe offers voicemail transcription and allows you to read your voicemail instead of listening to it. As the company says, it is real visual voicemail while the iPhone is “fake” visual voicemail. Take a look at video 1 and 2 for yourself.

Posted in Apple, Musings, Technology, Unified Communications, Vonage, Wireless

SimulScribe: Real Visual Voicemail

June 30, 2007

Posted in Apple, Musings, Technology, Unified Communications, Vonage, Wireless

Ken Camp

June 4, 2007

Be sure to sign up for Internet Telephony Conference & Expo (ITEXPO) now and be part of the world’s premiere IP communications event. World-famous blogger, journalist and author Ken Camp will be there as well (Ken is there anywhere you don’t go? ). It will be good to see Ken again and speaking with him is always refreshing as he has tremendous experience in telecom and datacom having designed very large networks and worked at very large communications organizations. Incidentally Ken is speaking at ITEXPO but I won’t steal his thunder. Check out his blog for details.

Posted in Broadband, CRM, Call Center, Conferencing, Consumer Electronics, IP Communications, IPTV, ITEXPO, Microsoft, Rates Technology, Technology, Unified Communications, Video, VoIP, Vonage

SimulScribe

May 30, 2007

The voicemail transcription market otherwise known as voicemail to text is showing no signs of slowing down. I have written about this space a few times (Voicemail Transcription, Vonage Voicemail Transcription, SpinVox) in the past and I think it has tremendous potential for growth. One of the companies in this space which I have been aware of for months but haven’t had a chance to cover is SimulScribe. I recently interviewed the company’s CEO James Siminoff who is 30 years old and has already launched a successful prepaid calling card business prior to launching SimulScribe. As it turns out – a while back, he was having a casual conversation with his calling card business partner and the partner’s son and the topic of voicemail came up. The thought was, wouldn’t it be great if you read your voicemail instead of listening to it. Shortly thereafter the company developed a system to handle this task and used it internally.

Posted in IP Communications, Microsoft, Speech Technologies, Unified Communications, Vonage, Wireless

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