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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Motorola: I Hate My Customers

April 27, 2007

Yesterday I was speaking to an influential PR representative who was implying one of his handset manufacturer customers was not really thrilled by the amount of power the wireless carriers wield. Generally this sort of talk is done behind the scenes but I have been noticing record levels of discontent among device-makers.   Perhaps this is the reason for my surprise at an article in the Wall Street Journal this morning where Motorola Ed Zander is on record as saying, “I love my job. I hate my customers.” It is surprising to see these thoughts going on record.   The article is a chronicle of how Motorola lost its top spot in the cell phone market and the soap opera that got them from where they were to where they are now.   The situation wireless handset manufacturers are in is similar to what Wal-Mart suppliers deal with as the nation’s largest retailer also dictates product specifications and pricing. I suppose you can’t blame wireless carriers for exerting their influence to do what is best for the bottom line.   Over the next few years as WiFi and WiMAX become more popular it will be interesting to see if consumers are swayed by a new generation of WiFi telephony devices and service providers subsidized by today’s handset manufacturers.

Vonage Free to Compete

April 25, 2007

Vonage Saved Once Again

April 24, 2007

The nation’s leading pure-play VoIP telephone replacement service has received a new and perhaps temporary lease on life as the U.S. Court of Appeals extended the stay of an earlier decision allowing Vonage to continue signing up new customers.   According to a CNET online report, the three-judge panel at the U.S. Court of Appeals for the Federal Circuit has reportedly questioned Verizon and Vonage attorneys at length about the district court’s interpretation of the three disputed patents related to VoIP telephone service. Much of the wrath has been directly at Vonage attorney Roger Warin, according to reports.   "It's very hard to tell from the briefs what's going on here," Judge Timothy Dyk was quoted as telling Warin shortly after the attorney began his arguments.

Vonage Voicemail Transcription

April 21, 2007

At CTIA a few weeks back I heard Vonage will offer a voicemail transcribing service soon but I was sworn to secrecy. As you may know I have been writing about voicemail transcription a great deal lately. I thought I blogged a hint about this news but to be honest I have been doing so much writing lately I can’t find it if I did.   Anyway, I just heard from a little e-mail bird Vonage will offer voicemail transcription for $.25/voicemail. I cannot verify this cost but I did find a link on the company’s site to Vonage Text which is a voicemail transcription service.

Andy Abramson on Verizon Patents

April 20, 2007

Bad Vonage News

April 20, 2007

More on The VoIP Patent Mess

April 20, 2007

A number of people in the telecom industry tell me they have looked at the Verizon patents being used against Vonage and they say they have been doing the things that are claimed in the patents before Verizon filed. My sources further claim in some cases there are patents which have been granted to companies which conflict with the patents which Verizon has. Of course this is not unusual but no one has anything to gain from suing Verizon to get the phone company’s patents overturned. They would only do this if they are sued and this won’t happen as Verizon is too smart to sue companies that can overturn their own patents.

TMCnet Goes International

April 18, 2007

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top of most of our pages. TMCnet is the largest communications and technology portal in the world and this move allows people everywhere to see news specific to their needs.

We believe this move is a good one for TMCnet visitors and the advertisers looking to cost-effectively target communications buyers – service providers, enterprise decision makers, resellers and developers worldwide   TMCnet has approximately 2 million unique visitors per month and here are Alexa’s statistics on TMCnet’s international reach as of this writing: users come from these countries:   United States                54.6% Canada                         5.0% United Kingdom           4.8% India                             4.2% Australia                       1.9% Malaysia                       1.5% Germany                      1.4% Philippines                    1.2% Singapore                     1.1% Israel                            1.1% China                           1.0% traffic rank in other countries (lower numbers are better. 1 is the best):   United States                809 India                             2,134 Canada                       2,736 Australia                       4,032 United Kingdom           4,213

Flaming Cringely

April 15, 2007

New 8x8 Patent

April 13, 2007

8x8 the parent company of Packet8 announced today they have been awarded U.S. Patent No. 7,202,884 which focuses on the processing of images from a communications system to a computing system. This patent is important as technology companies need a strong patent portfolio to protect against being sued by other companies with patents they could potentially infringing upon.   The company’s patent portfolio is now up to a total of 67 for 8x8. This is a great number relative to the company’s size.
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