May 17, 2005 •
"Best Practices in the IP Brought to you by Interactive Intelligence® | |
8:00 – 8:30 am | Registration & Complimentary Interactive Breakfast |
8:30 – 8:50 am | Welcome and Introduction Interactive Intelligence and Best Practices in an IP Paul Weber, VP, Sales, ININ |
8:50 – 9:20 am | Keynote - Industry Direction Rich Tehrani, President of Technology Marketing Corporation (TMC®) |
9:20 – 10:00 am | Best Practices in the IP Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications Peggy Gritt, Senior Director, Global Market Solution, ININ |
10:00 – 10:15 am | Break |
10:15 – 11:00 am | Customer Interaction Center® (CIC) Live Demo Tim Passios, Team Lead, Technical Sales, ININ |
11:00 – 11:15 am | Customer Success Story Elaine Looney, COO, ABC Group |
11:15 – 11:30 am | Hitting Home: Keys to Success, Questions and Answers Paul Weber, VP, Sales, ININ |
11:30 am – 1:00 pm | Complimentary Lunch (shares with Vonexus seminar) |
“Microsoft-based VoIP: Brought to you by Vonexus | |
11:30 am – 1:00 pm | Registration & Complimentary Lunch (shares with ININ seminar) |
1:00 – 1:15 pm | Welcome and Introduction Vonexus and the Microsoft®-based IP PBX Paul Weber, VP, Sales, ININ |
1:15 – 1:45 pm | Keynote - VoIP Insights and Market Direction Rich Tehrani, President of Technology Marketing Corporation (TMC®) |
1:45 – 2:15 pm | Maximizing your ROI for deployment of an IP phone system Brit Vickner, Business Development Manager, Vonexus |
2:15 – 2:45 pm | Leveraging Your Investment Integrated VoIP on the Microsoft Platform Brit Vickner, Business Development Manager, Vonexus |
2:45 – 3:00 pm | Break |
3:00 – 3:30 pm | A Live Look: The Integrated Microsoft®-based VoIP Phone System Enterprise Interaction Center® (EIC) Live Demo Brit Vickner, Business Development Manager, Vonexus |
3:30 – 3:45 pm | Real Implementation - Customer Case Study |
3:45 – 4:00 pm | Hitting Home: Keys to Success, Questions and Answers Paul Weber, VP, Sales, ININ |
