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WebRTC

Versay Solutions Moves to Support the Omnichannel World

August 31, 2015

A company known for professional services in the contact center –
Chicago-based Versay Solutions has more recently applied its skills in analytics and more to the world of omnichannel. According to Stephanie Laureys, Client Services Manager for the company – they are able to leverage leading-edge tech and assimilate it into existing technologies quite easily. For example, a demo she showed consisted of an Amazon Echo speaker integrated with its middleware to allow a user to ask the speaker to send a text or make a conference call.

The company has deep experience in speech app and IVR design using open standards such as SIP, VXML and others.

Dialogic: The Software Powering Next-Gen Networks

August 27, 2015

Much of the communications solutions industry owes a debt of gratitude to Dialogic – the company that really helped pave the way for the once disparate worlds of voice and data to work together. The company was a major player in the communications enabling equipment market in the eighties and nineties allowing off the shelf computers for the first time to host telephony apps. If you’ve heard the acronyms CTI or computer telephony integration or just plain CT it’s because Dialogic, NMS and a few other companies permitted computer servers to handle media processing tasks. If you’re interested in more about the company – check out my posts or those on TMCnet.

GENBAND Perspectives 15 Live Blog #GBP15

May 18, 2015

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.



The live blog officially starts tomorrow at 9:00 am - to get up to speed I met with Catherine Berthier, Sanjay Bhatia and Dennis Watson. This is what to expect this week:

We’ll here about progress with the Fring Alliance, Nuvia cloud UC as well as Kandy proof points.

There will be lots of discussion regarding network modernization.







Extreme Networks Puts the SDN in Skype for Business

May 13, 2015

As Skype for Business continues to gain traction in the enterprise – regardless of how many name changes Microsoft’s UC solution has gone through, the one constant is the need for bandwidth on corporate networks to handle the increased load of voice and video calls. For this reason, Extreme Networks has been focusing on helping customers set up software-defined networks allowing for bandwidth to be requested and granted on-demand in order to ensure communications has the required bandwidth it needs via OpenDaylight integration.

The Extreme Networks OneController... An Open, Standards-Based SDN Controller Providing Simple, Fast, and Smart Automation and Orchestration





In addition, at Interop 2015, Extreme touted a bunch of SDN enhancements it has made including:

  • Group Based Policy - Integrates Extreme Networks' NetSight management application with OpenDaylight Group-Based Policy (GBP) to deploy consistent network policies across a multivendor network.
  • SDN Applications Store - Offers an online repository of paid and free apps for customers and technology solution partners' Software Defined Networks.
  • SDN Developer Portal - Provides third-party developers of SDN applications with the necessary information needed for developing, submitting and managing their applications in the Extreme Networks app store.

At the show I met with a number of people from the company including: Markus Nispel, Vice President Solutions Architecture and Innovation, John Hanahan, VP Product Management and Marketing and Derek Granath, Senior Director Product Management and they seemed quite enthused about recent wins such as a 32-school system in the town of Enfield, Connecticut and University of New England in Australia.

Does Redbooth Signal a new Growth Spurt in Business Collaboration?

May 6, 2015


Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are very different. Did any of you use the Second Life virtual world filled with avatars of people to walk or fly around and see the virtual landscape? I played with it a bit but got bored. So did most people.

How Temasys Solves The WebRTC Browser Interop Challenge

April 7, 2015

WebRTC is a huge step forward in allowing interoperable realtime communications between various web browsers but as far as we've come as an industry, we still have more to go. Temasys is spearheading the effort to alleviate the interop challenges facing the WebRTC community. To keep my audience updated, I recently had a chance to interview Chip Wilcox, CEO at Temasys to learn more. I hope you find the interview useful.

Fring Alliance Aims to Become Carrier VoIP Cooperative

April 3, 2015

Fring may be one of the more interesting stories in the telecom space. The company launched one of the first VoIP apps I used on the iPhone – if not the first. They then sold to GENBAND some years later to be the core enabler of a hosted VoIP platform carriers could purchase from GENBAND and resell to their customers. In short, a simple cloud-based white-label way to compete with OTT without massive investment.

Will YipTV do to TV What Vonage did to Voice Calls?

March 11, 2015

The VoIP market literally revolutionized the way communications worked – allowing among-other-things, a company to provide over-the-top services which were decoupled from the phone company. For the first time you could go out and buy broadband from one company and phone service from another. The poster-child for this movement in the US had to be Vonage, and the company did a great deal for the fledgling VoIP market at the time. Thanks to Vonage, AT&T launched a competitive service called CallVantage out of fear.

Acision Fights Creative Destruction with Innovation at #MWC15

March 4, 2015

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to me it really seemed like keeping your friends close and your enemies closer. After all, WhatsApp and Facebook are responsible for billions of lost dollars in messaging revenue for global wireless carriers.

I couldn’t help but think of this as I met with Acision yesterday. Some years back I was in their corporate offices in Texas where they told me the threat from advertising based tech models to SMS was unsustainable.

TCS Shows Telemedicine Improvements and more at #MWC15

March 2, 2015


TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a HIPAA compliant virtual telemedicine solution allowing doctors and patients to securely communicate in order to minimize the need for in-person visits. In a live demo they showed me how a patient could get added to a queue after paying a fee for service and the doctor could then choose to take the audio or video call. From that point they communicate via WebRTC and can share photos if needed, of a rash for example.

The doctor has a fully integrated portal which links to billing and prescription systems and patients for their part get help entering their malady as the system is prepopulate with popular ailments.

In all, this is a very slick solution - they even have an integrated refund which can be sent to a patient if it is deemed they are better off going to the emergency room after all.

TCS is also working on connected car solutions - helping to harden the solutions to prevent buffer overruns and other issues which could be exploited by hackers. Penetration testing via range checks is one of the way they do this.






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