No one could more critical of Sprint than I have been these past months. I must say that the company's new TV ads are compelling and I am impressed with the new business model of pushing the $99 all you can eat plan and having the company's new CEO pushing it works. I also like the black and white ads the company has been running.
Let's see now if customers resonate with this idea as well.
Let's see now if customers resonate with this idea as well.
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Despite the "horror" stories roaming around the net about Sprint's customer service, and the fact I endured a "5-hour doze" of the same bitter medicine myself while activating my new service, I still went ahead and switched from my 3-yr long, GSM carrier and ported my mobile business line for one simple reason:
The plan made a whole lot of cents!
Not only Sprint's TV ads add new spice to their campaign of customer seduction, the printed one s are not bad either. Take for example the full-page ad in Forbes for Sprint's Motorola Q9c smart phone: "Less time with your mouse, more time with you spouse". It is been a bout 3 weeks since I made the switch... So for, so good.
The new ads by sprint are very impressive and the new plans also are impressive.Looks like the new CEO is working very hard to get it back to its reputation.
Not only are the adds, new phones, and new plans impressive and made to appeal to and meet customer needs but they are making improvements in the call centers... I was actually treated with courtesy and repect and recieved a welcome call to confirm my plan was set up correctly and selected to meet my calling needs.