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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Contact Center and Service Provider Similarities

July 17, 2008

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint are a few examples of such companies. This is not so surprising mind you when you realize how remote agents resemble service provider customers and the theing they have in common is the need for an SBC.

In addition there has been growth in the hosted contact center market and as more service providers have become interested in providing such services worldwide they need to work with call center vendors who can supply them with the solutions they need.

VON Shows Over

July 16, 2008

A Community Service Message

I have been pretty silent about what has happened with Pulvermedia and the VON events because frankly, everyone else seemed to be covering the fact that the events are no longer taking place.

Also, TMC used to compete head to head with thee VON events so I thought it poor taste to discuss their demise. Having said that, I was at a recent event where I heard horror stories of people showing up for VON Amsterdam -- only to find out there was no VON Amsterdam. Commenters in the blogosphere have echoed the same sentiments.

So I wanted to make sure I went on record letting people in the communications industry know that Pulvermedia is shut down.

Sun, Intel Have Positive News

July 15, 2008

Did Carl Icahn Kill the Yahoo Deal?

July 15, 2008

Yahoo/Microsoft The Never-Ending Story

July 13, 2008

I am not sure I have the attention span to follow the love/hate story that is the Microsoft/Yahoo/Carl Icahn/Rupert Murdoch relationship acquisition/merger/whatever -- but it seems that as of this moment, Yahoo! has once again rejected Microsoft's proposal -- this time -- a proposal to restructure.

Rupert Murdoch weighed in by saying News Corp will not be involved in any Yahoo deal and furthermore, Yahoo and Microsoft will not end up with any deal.

Yahoo for its part is communicating to the world about the matter through press releases and the latest one claims that Carl Icahn/Microsoft gave Yahoo less than 24 hours to accept a take-it-or leave-it deal that would be of higher risk, complexity and lower financial value than the deal Yahoo signed recently with Google.

In addition, the board apparently was not happy with the Microsoft/Icahn proposal's requirement that the board and the senior management take a hike. They say, this massive change would destabilize Yahoo.

Here are some other points made by Yahoo:

-- The revenue guarantees suggested, which are conditional and subject to reduction, are well below the search revenue that the Company is expected to generate on its own and in association with its announced commercial agreement with Google. That agreement alone is estimated to generate $250 to $450 million of incremental cash flow for the first twelve months following implementation, while allowing Yahoo! to remain a principal in paid search;

Yahoo Problems Getting Solved?

July 5, 2008

Korean VoIP, 911 and LNP

July 4, 2008

Todd Keefe to Promote ITEXPO West 2008

July 1, 2008

Searching Flash Becomes Easier

July 1, 2008

Until now, if you designed a website in Flash, you were out of luck in terms of SEO. Search engines in fact could not read Flash and this means that even a rich, very targeted site would not come up in search engine results.

You can see that searching is inacurate as many great sites are Flash only.

This is scheduled to change in the future as Adobe has said they will start working with leading search engine companies such as Yahoo! and Google to make the SWF Flash file format readable.

Many in the industry think this is a big deal and I tend to agree.

One of the areas where this move can be most important is in reduced duplication of effort. Many sites which develop in Flash also develop a seperate but equivalent HTML site for SEO reasons. Obviously this is duplicated effort and makes no sense in the long term.

Allied Security Trust -- Let The Patent Wars Begin

June 30, 2008

You may remember a while back I wrote about Vocaltec selling some of its patents to what appears to be a firm that will become a patent troll. This scenario is becoming more and more common... Companies are now launching businesses based on buying patents and using them to sue others.

In order to combat such companies, Verizon, Cisco, Google, Telefon AB L.M., Ericssson, HP and other companies have joined together to launch Allied Security Trust -- an organization which will acquire patents and subsequently grant member companies nonexclusive rights to use them.

A quarter million dollars or so will grant you access to this exclusive patent club and another $5 million is required to be placed in escrow to help fund future patent purchases.

There are two interesting points here. One is the fact that there are a number of telecom companies in this group and second is the fact that Verizon sued Vonage recently for patent infringement.

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