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November 2004

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Roadpost and Blackberry

November 30, 2004

I meant to share this interesting news release a few days ago. As a Blackberry fan, this is good news for International travellers.

Roadpost Launches Full-Functional International Blackberry Short- and Long-Term Rental Services

Highly flexible and affordable new service creates seamless delivery of full range of BlackBerry voice and data services for travellers

Toronto, ON (November 8, 2004) – Roadpost Inc., a leader of global voice and data communications solutions for the international traveller, is pleased to announce the availability of a new range of short- and long-term international rental services for RIM (Research In Motion) BlackBerry services. This new offering from Roadpost is one of the most flexible and comprehensive in the market, providing existing BlackBerry users seamless delivery of unlimited roaming data services for over 55 countries and voice services for more than 200 countries at significantly less cost than other options.

Ringback the New Ringtone?

November 30, 2004

According to MSNBC, the next multibillion-dollar surprise in the cellular business will be "ringback" tones.

Instead of the usual ringing tone that people hear when calling someone, callers to Verizon Wireless subscribers may find themselves listening to a song until the phone has been answered.

Say it ain't so! I have enough of a beef with obnoxious ringtones.

Motorola Peer-to-Peer VoIP Adaptor

November 29, 2004

I just got an email invite for CES which discusses a new Motorola Peer-to-Peer two-way adaptor, which I cannot find anywhere in Motorola's press release archives, i.e. Motorola Mediacenter - Press Releases

Nevertheless, I thought I would share the appropriate excerpt of the email message since it involves peer-to-peer (P2P), VoIP, FRS, and GMRS.

If I read this email correctly, it sounds like you hook up this adaptor to your PC and then using one of Motorola's two-way radios, you can communicate with your PC (via the adaptor) which then initiates a VoIP call to the 2nd two-way radio you are trying to reach. This helps get around the 5 mile limit on two-way radios as well as other benefits.

Gigabit Ethernet Video Routers

November 29, 2004

In keeping with my Media Center Extender review (in conjunction with Microsoft's Media Center Edition 2005) that I blogged today, I just got this press release today, which discusses the growth that Gigabit Ethernet video routers will bring. (Some people prefer to call them "Media Gateways") It's interesting that in this digital age how important organizing and gaining easy access to your digital media has become. This research report/press release below is indicitive of that. The report mentions the convergence of voice (VoIP), video (including HDTV), and other media.

Azimuth Systems VoWLAN Testing Tool

November 29, 2004

We all know VoIP and wireless networks are hot, so Azimuth's Voice Over WLAN testing platform which is a testing tool for VoIP over wireless will no doubt be the first of many VoWLAN testing tools to hit the market.

Check out an excerpt of the release…
Full Suite of Benchmark Tests Validates Both VoWLAN Handsets and Wi-Fi Infrastructure for Application Robustness

Azimuth Systems, innovators in scalable, automated wireless network test systems, today announced a new benchmark test suite specifically designed for testing VoIP in the Wi-Fi environment. Azimuth's W-Series wireless LAN test platform is the leading system test solution for 802.11 network vendors, providing a reliable, scalable and automated test environment for performance, functionality, interoperability, conformance and certification testing.

Azimuth's new test suite focuses on two key VoWLAN system components. The first component, the VoWi-Fi Benchmark Test for Wireless VoIP Handset, validates the 802.11 behavior of the client handset during motion – ranging and roaming – and analyzes this behavior relative to the voice quality as measured by both MOS and R-Factor.

Linksys Media Center Extender (MCX) Review

November 29, 2004

Sony VAIO RA920G on top of right speaker

Ratings Score Installation Documentation Features Usability Performance Overall Last week I received a Sony VAIO RA920G Desktop PC running Microsoft Media Center 2005 (MCE) as well as the new Linksys Media Center Extender (MCX). The Sony VAIO RA920G has some cool features including an advanced liquid cooling system and enhanced acoustic technologies that make it virtually silent. This is perfect for my family room home theater setup -- after all you don't want the sound of the PC's fan spoiling the DVD movie watching experience!

Of course, I also have a Linksys Media Center Extender (MCX) which "wirelessly" extends the PC to allow me to have the PC and the TV located in different rooms in my home, thus negating the concern about noise from the PC.

Dial Up VoIP claim

November 27, 2004

Here's a claim for "free VoIP calls over dial-up". I don't have time to analyze this too much this evening since it is late (just got back from seeing Alexander the movie - my pick for one of the worst movies of the year and definitely the most hyped and disappointing film of the year), but this release was worth sharing...

btw - they misspelled VoIP as VoiP in the release, but I'm leaving it as is. Also, this is probably more "dial-up VoIP" hype than anything else, but I'll have to investigate further...

Kazaa offers Skype VoIP Calls

November 24, 2004

Deltathree Six New VoIP Plans

November 23, 2004

Deltathree today announced the launch of six new Broadband Phone consumer and business calling plans for its retail division, iConnectHere. Each calling plan includes local, long distance and international calling with advanced features such as voicemail, caller ID, 3-way calling, call forwarding and real-time call records. The service also provides end-users with a choice of phone numbers from the United States, Austria, Belgium, France, Germany, Ireland, Israel or the United Kingdom. The new iConnectHere Broadband Phone calling plans are available today and include a free adaptor.

The iConnectHere calling plans include unlimited in-network calls, advanced calling features, selection of telephone number in the United States or Europe, unlimited inbound calls, and a set of minutes to make calls.

Verizon Lobbies to Kill WiFi Hotspots

November 23, 2004

Important news story from MacWorld.

A proposed Pennsylvania law (supported by Verizon) is now on its way to the governor's desk that could pose a hurdle for the city of Philadelphia's ambitious plan to provide broadband service throughout the city via Wi-Fi.

One provision of House Bill 30 (HB30), a wide-ranging telecommunications regulation bill that earned final approval by the state House and Senate on Friday, would prohibit a government or any entity it creates from offering broadband for a fee.

Philadelphia's city government is studying plans to deploy Wi-Fi wireless LAN access points throughout the city, each offering IEEE 802.11b access and linked to others via a wireless mesh network, said Dinanah Neff, the city's chief information officer.

RADCOM and Comarco Partnership

November 23, 2004

Radcom gave me advance notice on this release announced today regarding their next-gen cellular testing solution through a partnership with Comarco, Inc. They have partnered to collaborate on the development of a next-generation testing solution that integrates both companies'
core technologies for service monitoring of 2.5G and 3G networks, including GPRS, UMTS and CDMA2000. (by the way, I've used several of Radcom's testing products and I liked all of them.)

With networks converging and "touching" each other in ever more complex ways, the ability to diagnose, test, simulate, and troubleshoot problems becomes increasingly important. With VoIP now being added to just about every type of network you can think of, latency testing and voice quality measurements are critical.

Spirit VoIP Conferencing

November 23, 2004

Just a quick VoIP conferencing product announcement to share.

New SPIRIT software provides more talk at better clarity and lower cost
November 23, – SPIRIT (, the leading supplier of embedded software products for telecom and VoIP, announces Multi-PASS - a new software product targeted for PC-based VoIP communication.

SPIRIT Multi-PASS is an advanced conferencing solution providing both server-based and serverless peer-to-peer and multipoint conferencing. SPIRIT Multi-PASS enables any number of conferences and unlimited number of participants per conference without degradation of speech quality and user experience.

Popular Telephony GNUP Registry Now Live

November 22, 2004

The GNUP registry is now live, so you can go register for a number. Since I was one of the first to register, I figured i'd get a really cool number or one east to remember, like "(8844) 1000000002", alas it was not to be... I got (8844) 4294967281. Ah well...

Carrier VoIP Equipment Market Up 69%

November 22, 2004

Got this release over the weekend with some interesting VoIP industry statistics I thought I'd share.

Carrier VoIP Equipment Market Up 69% Year-over-Year in 3Q04

BOSTON, Massachusetts, November 22, 2004--Worldwide next gen voice product revenue totaled $452 million in 3Q04, up 13% from 2Q04 and up 69% year-over-year, according to Infonetics Research’s quarterly market share and forecast service, Next Gen Voice Products. Annual revenue is projected to grow from $1.3 billion in 2003 to $4.8 billion in 2007, representing a strong CAGR of 39%.

"Most equipment categories saw sequential growth this quarter," said Infonetics Research's Kevin Mitchell, directing analyst and co-author of the report.

Electric Car

November 22, 2004

Eliica Electric Car

With oil and gas prices through the roof, the interest in electric cars has certainly increased. However, the knocks against electric vehicles is that they are not fast, have terrible range, and take a long time to recharge. Well, the Eliica, short for Electric Lithium-Ion battery Car boasts a 0-100kmh time of just four seconds and a 0-160kmh time of seven seconds, which means the Eliica accelerates faster than a Porsche 911 Turbo. While they haven't solved the recharging time or the range, since I'm a bit of a speed freak, this car certainly piqued my interest with its excellent performance numbers.

Alcatel acquires Right Vision

November 19, 2004

Just some quick news to share...

Alcatel acquires Right Vision to deliver 'all-in-one' IT and communications solutions to SMBs

Paris, November 19, 2004 – Alcatel (Paris: CGEP.PA and NYSE: ALA) today announced its intention to acquire privately held Right Vision, a leading European provider of software-based internet appliances that provide internet access, email and Web applications, as well as security and simplified management capabilities. The acquisition of Right Vision supports Alcatel's vision for delivering converged Information and Communications Technology (ICT) solutions that bring together IT and communications in "all-in-one" packages. Alcatel will target small and medium-sized businesses (SMBs) with these solutions, integrating voice, data and Internet functionalities into a single offering.

U-Blox SuperSense GPS Weak Signal Tracking

November 19, 2004

I've become quite dependent on my GPS solution (Destinator 3.0 running on an iPaq), which has allowed me to throw out all the maps in my glove box. Unfortunately, I had one very bad experience trying to rely on my GPS when I was driving through the streets of Manhattan during a downpour. As it is, the tall buildings in NYC weaken the GPS signal strength, but during a rainstorm you can forget about it - I couldn't get a GPS lock. I was completely and totally lost in the streets of Manhattan on a Friday evening trying to get back home to Connecticut during rush hour traffic (the worst possible traffic day & time).

SBC VoIP Tariff Scare

November 18, 2004

According to several sources, SBC plans to file a new tariff with the Federal Communications Commission that aims to increase the fees paid by Internet service providers for calls completed on the company's local-phone network. In other words, if you use VoIP and terminate on SBC's PSTN network you're going to pay up. If the interpretation of this tariff filing is correct, this would mark the first time that a RBOC or phone company has tried to levy a fee on VoIP providers. It's not "exactly" a correct interpretation, but I'll get into that in a minute.

Streaming Live TV

November 17, 2004

Streaming Live TV has been a dream of mine. I'd love to have access to streaming TV from anywhere - wouldn't you? Well, last week I redeemed 170,000 Sony points to get a Sony VAIO RA920G PC running Microsoft's Media Center Edition 2005 operating system. I was curious if I could figure out a way to "stream" my home PC's multimedia content, including My Videos (.AVI, .Divx, etc), as well as stream live TV to my PC at work by accessing the TV tuner capture card.

Liz Claiborne and VoIP

November 16, 2004

Hockey Stick Growth Curve

According to this press release: Liz Claiborne Inc. Receives Cisco's 4 Millionth IP Telephone, Cisco Systems (NASDAQ:CSCO - News) today announced the sale of its 4 millionth Cisco Internet Protocol (IP) telephone to fashion apparel and accessories icon Liz Claiborne Inc., a milestone that demonstrates Cisco's continuing acceleration in the enterprise voice market. "It took us 4-and-a-half years to sell our first 2 million IP phones and only 14 months to climb from 2 million to 4 million phones sold to customers," said Barry O’Sullivan, vice president and general manager for Cisco's IP Communications Business Unit. "The 4 million milestone that we achieved in October this year, confirms our leadership in the enterprise voice market and demonstrates the rapid market acceleration we are driving in this space. It also points to growing customer adoption of our IP Communications system."

More proof of the "hockey stick" exponential growth curve of VoIP. VoIP got off to a slow start slow, but that curve is hooking straight up now!

Nuvio FCC Filing Advocates CALEA Guidelines For VoIP Providers

November 15, 2004

A couple of weeks ago Nuvio urged the FCC to keep broadband providers from tampering with third-party VoIP phone service providers riding on their broadband pipes. Specifically, Nuvio Corp., a private-label VoIP provider, wants the FCC to prohibit cable providers/MSOs, Baby Bells and other broadband providers from blocking access to other VoIP services or surreptitiously degrading the service level. Best analogy I can give - imagine you are using Comcast high-speed Internet and using Vonage for your VoIP provider. Since Comcast offers their own competing VoIP offering, they could in theory "slow down" or "block" IP traffic coming from or destined for Vonage's servers that have "known" IP addresses.

Blackberry and CRM

November 15, 2004

It seems I can't go to any public place for at least an hour without seeing at least one Blackberry device - especially airports. Blackberries are known for their excellent email capabilities, however third-party developers are adding additional functionality as well, including CRM / contact management integration. All the Blackberry needs now is VoIP (instead of cellular) capabilities and it will be even more of a killer app/platform.

Check out this news release from Vettro which adds support to the Blackberry for and CRM applications:


Latest Edition of On-Demand Mobile Service Offers Increased CRM Functionality on BlackBerry and Windows Mobile Devices

NEW YORK -- November 15, 2004 -- Vettro, a leading provider of mobile enterprise applications, today announced the availability of Vettro RainMaker 4.0, a complete mobile solution for users.

Popular Telephony enters Japanese Market

November 15, 2004

Two things...
1) You know that lame excuse/expression, "The dog ate my homework"? Well, for me that excuse has come true. While I don't have "homework" to do, my foster dog ate my glasses making reading and typing quite a challenge this Monday morning. My wireframe glasses are so mangled they resemble a piece of impressionist artwork.

Bandwith Shaping

November 15, 2004

Prioritizing VoIP traffic and performing bandwidth shaping is key to a successful VoIP deployment, so I thought sharing this bit of news about a bandwidth-shaping product might be useful...

APconnections Adds Support for Priority Voice Over IP Traffic to Its Entire Family of NetEqualizer Bandwidth Shaping Products

Plug-and-Play Solution Now Offers Support for Data and VoIP Traffic in One Product; Adds Additional Models to Product Family

LAFAYETTE, Colo., Nov. 15, 2004 -- APconnections, a supplier of plug-and-play bandwidth shaping products, announced today that it has added support for priority voice and video traffic to its entire NetEqualizer product family. In addition, the company has added additional models to its product family. Now, businesses ranging from Internet cafes and corporations to service providers and telcos will be able to take advantage of NetEqualizer's built-in traffic shaping controls to cost-effectively and automatically provide priority for voice and video traffic and relieve congestion for data traffic with one easy-to-install and manage appliance.

Customer Service

November 15, 2004

I was checking out Andy's blog about "bad customer service" in the USA and as I was reading it I kept thinking to myself, "Yup, been there" or a Clintonian "I feel your pain..."

In fact, reading this also reminded me how my father-in-law purchased a brand new Dell after consulting me for my opinion on what he should buy.

Later on, my wife told me that he purchased a Dell with the optional technical support contract. She said to me, "I don't know why he bought that. You even told me the frustration of dealing with technical support reps that just read from a script.

Mitel 3300 IP-PBX

November 11, 2004

Mitel is releasing a the newest version of it's flagship product - the Mitel 3300 IP-PBX "Release 5." There are significant upgrades over Release 4, which became available in 2003, including:

1. 3300 can now support up to 60,000 users (up from 30,000 users) and network up to 250 sites;

2. The new 3300 can for the first time support SIP and MiNet (our proprietary protocol);

3. There are built in Enterprise Management tools (efficiency management, graphical topology views, inventory, network health);


Andy likes AT&T CallVantage over Vonage

November 10, 2004

Halo 2

November 10, 2004


Halo 2

This is an excellent article discussing the launch of the immensely popular Halo2 for the Xbox: MSNBC - Gamers go gunning for 'Halo 2'. (If the Halo theme music is annoying, scroll up and hit the Stop button)

Think of Halo2 as a the "cabbage patch kids", "Harry Potter"-equivalent phenomenon for teens/adults. I have an Xbox myself, and own the first Halo, but never did get into online gaming via Microsoft Live with Halo or any other Xbox game for that matter. I knew it would be too addicting.

VoIP spurs growth for Cablevision

November 10, 2004

Skibare pointed out this Wall Street Journal article: - Cablevision's Loss Narrows With Strength in Advertising

I used to have CableVision when I lived in Norwalk and was pretty pleased with their service - they were one of the first cable companies in the Northeast to offer cable broadband. Competing satellite providers and other "ventures" have hurt CableVision over the past few years, but they seem to be getting some legs under them with the help of voice over Internet services.

According to the article, Cablevision's Internet phone service got 74,142 new sign-ups. Wow, that's nearly 75,000 VoIP customers.

Skype API

November 9, 2004


Andy's blog brought to my attention that the Skype API is out (in beta) VoIP Watch: Skype API Now Out

Here's the news from Skype's website:
Skype, the Global Internet Telephony Company, today announced the beta of its Skype API (Application Program Interface) included in the latest version of Skype for Windows, enabling hardware devices and software applications to seamlessly integrate with Skype's award-winning Internet telephony software. Skype currently has more than 14.5 million users from every country in the world, and is adding approximately 100,000 new users per day.

"We offer the Skype API to expand quality voice and messaging communications around the globe," said Niklas Zennström, Skype CEO and co-founder. "With this API, Skype is now an open platform and we are keen to watch the world's innovative developer community integrate the Skype application to extend the potential of global communications."

Non-commercial developers worldwide may freely integrate the Skype API in compliance with the Skype software End User License Agreement (EULA).

FCC Exempts VoIP from state rules

November 9, 2004

The Federal Communications Commission voted today to exempt Internet-based phone companies (Internet Telephony or VoIP) from state regulation, making Voice over Internet to fall under federal jurisdiction - a major victory for the VoIP industry. With the FCC having jurisdiction over Internet-based phone comapnies this could certainly help keep the VoIP industry "red hot" and inspire others to enter the market as well or investment/capital money to flow into the VoIP industry..

The FCC decision is likely to anger some local state officials who say the FCC is usurping local authority. In addition they are concerned that they can not collect revenue from VoIP providers to subsidize high-cost rural phone service.

FCC Gives me and VoIP Industry a Birthday Gift

November 9, 2004

AT&T CallVantage and

November 8, 2004

I was in Circuit City this past Thursday buying a Disney Mickey Mouse television as a birthday gift for my wife when I took a stroll by the computer section. I saw lots of VoIP broadband service providers on the shelves, such as Vonage, AT&T CallVantage, and more using LinkSys hardware or other hardware. It's pretty amazing to me how mainstream VoIP has become. I was going to take a picture of the Circuit City shelf display which had lots of VoIP players all within a 6 by 4 foot area -- just to show how mainstream VoP has become -- but I didn't have my digital camera with me.

Large Wireless VoIP Deployment

November 8, 2004

Thought I would share this bit of news that skibare shared with me. Basically, the largest Californian wireless ISP is now offering VoIP to businesses using Level3's (3)Tone Business platform with a purported reach of 250,000 business customers! WOW! As cheap wireless broadband becomes more ubiquitous, this will no doubt push wireless VoIP to the masses further "squeezing" the RBOCs and even the cellular companies.

Roadtrip to Empirix - VoIP Testing Company

November 8, 2004

I headed up to Bedford, Massachusetts this past Friday to visit with Empirix and get the latest scoop on their new testing products. TMC Labs has been using Empirix's hardware for over 7 years to test telcom products and I have always been impressed with Empirix's ability to "evolve" their products. For instance, 5-7 years ago (then called Hammer Technologies), Empirix's strength was "load testing" traditional PSTN technologies, such as T1/E1/analog PBXs. Their system, affectionately called "The Hammer" could inititiate several dozens or even hundreds of simultaneous PSTN calls at once to a system under test.

Hammer XMS VoIP Testing Tool

Well, with the explosion of VoIP, Empirix has launched several products to address VoIP testing.

Nomar Garciaparra a Yankee?

November 4, 2004

Nomar Garciaparra a Yankee?

- Wade Boss leaves Boston Red Sox and comes to Yankees to win a World Series ring.

- Roger Clemens leaves Boston Red Sox and comes to Yankees to win a World Series ring.

Can Nomar be next? What better way for the Yankees to even the score against the Boston Red Sox than use a once-beloved Red Sox All Star player and a one-time Red Sox Nation fan favorite?

Packet8 Outage

November 4, 2004

UNE-P and the FCC

November 4, 2004

VoIP More Popular Than Previously Thought

November 4, 2004

Interesting story about VoIP (they term it Web Calls) being more popular than previously thought: Yahoo! News - Web Calls May Be More Popular Than Thought - Survey

Here's an excerpt:
Making cheap telephone calls over the Internet could be much more popular among consumers than previously estimated, leaving incumbent telecom service providers highly vulnerable, a survey revealed on Thursday.

Over 50 million western European consumers with a broadband Internet connection at home may use telephony software and special phones by 2008, British research group Analysys found.

Walmart Crushes AOL and adds WiMAX, WiFi, VoIP

November 4, 2004

"Walmart Crushes AOL and adds WiMAX, WiFi, VoIP." Sounds like a great breaking news story doesn't it? Well, unfortunately right now it's merely "hypothetical".

skibare brought an idea to my attention that Walmart could buy Vonage or some other VoIP broadband service provider, sitck some WiMAX equipment on all of their roofs and start selling VoIP over WiMAX. The thought actually crossed my mind as well 2 years ago but with long-distance WiFi not WiMAX, but I'll give skibare credit for this one.

GoldMine 6.7

November 3, 2004

Gee, FrontRange just sent me a demo copy of GoldMine v6.5 a few weeks ago for a product review and already Goldmine v6.7 is out! I feel so outdated...

I spoke with FrontRange a week or so ago and they are really pushing their developers hard to crank out new features. More importantly, they told me they truly value customer feedback (such as feature requests) and try hard to add them into the next release.

Death of Vonage?

November 3, 2004

According to this news release Yankee Group Expects Alternative VoIP Providers To Lose 47% Market Share to MSOs and IXCs/ILECs by the End of 2005.

According to the report, in the coming year, local VoIP providers will be facing the communications market leaders: AT&T, Verizon, Comcast and Time Warner. Delivering primary-line voice service is a very resource-intensive effort. According to the Yankee Group report, Fighting Goliath: Can Alternative VoIP Providers Survive?, the MSOs are bringing VoIP to the mass market as a primary-line replacement.

8X8 Packet8 Stock Price Jump

November 3, 2004

Presidential Election and Technology

November 3, 2004

Tim Russert with Tablet PC

I'm sure many of us were watching the presidential election coverage on FOX News, CNN, MSNBC, or the traditional TV networks (ABC, NBC, CBS) last night. Well you probably noticed lots of technology being used by the news anchors and commentators. I thought I would share this news release since it is timely.

NBC Utilizes Fujitsu Stylistic ST5000 Tablet PC to Reveal Updates during Presidential Election Coverage 2004

Sunnyvale, Calif.

Peerio P2P VoIP Software Goes Live (sorta)

November 3, 2004

Popular Telephony's Peerio GNUP is live - kinda, sorta. I am going to request some volunteers/fans of VoIP to aid in Peerio's initial deployment, which I'll get into in a bit.

First, let me share this from Popular Telephony's GNUP website:
A Free Global Numbering Plan, Peerio GNUP provides interconnectivity between all existing peer-to-peer, PSTN, Standards-based and proprietary VoIP applications.

GNUP is the first solution that will let VoIP users receive calls from other applications, phones and devices.

Cisco ATA-186 firmware and other VoIP stuff

November 3, 2004

There is a popular thread in the VoIP Forums that discusses the need for users of the popular Cisco ATA-186 to be able to download H.323 or SIP firmware for the Cisco ATA-186. Coincidentally, I was Googling ATA 186 SIP Firmware and I came across a past Internet Telephony article of mine written in July 2003 titled "The Amazing Cisco ATA-186 And Top ITSPs Compared" where I discussed how to "hack" the Cisco ATA-186 so you can download SIP or H.323 firmware. Well, it wasn't a true hack in the sense of the word, but let's not split hairs. I thought I would share this article from 2003 since it still may be of benefit to readers of my blog.

Internet Telephony Magazine and Customer Interaction Solutions go Digital

November 3, 2004

Rich Tehrani, publisher of Internet Telephony and Customer Interaction Solutions has made a major announcement regarding TMC's publications. We're going digital! Yep, that's right - digital. That is, you'll be able to download Acrobat PDF versions of our print magazines.

More ENUM News

November 2, 2004

I only have time to provide some quick analysis since I am leaving for the day to go wait in line and vote for the next president...

Ready for the analysis? Ok, here goes... ENUM is taking flight...

Photo Gallery

November 2, 2004

EagleACD Call Center Hosted Solution

November 1, 2004

I was Googling and came across EagleACD, which I had never heard of, so I decided to check them out. They are a hosted-ACD platform or hosted contact center platform if you will.. that is similar to CosmoCom, which TMC has covered extensively over the years. I even reviewed CosmoCom several years ago and CosmoCom is also a past TMC Labs Innovation Award winner.

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