In 1995 my boss, Rich Tehrani offered me a new challenge - create a labs that tests CTI Computer Telephony Integration), the precursor to VoIP, as well as call center products, and other telecom products for TMC's magazines. So in 1995 I created CTI Labs, which later became TMC Labs - one of the leading sources for unbiased opinions and reviews in the VoIP, call center, datacom/telecom industries. They say it's unusual for a programmer/engineer to have decent writing skills, but fortunately I have been blessed with an engineering mind along with a knack for writing. :)
I've written articles for CTI Magazine, Communications Solutions Magazine, Telemarketing Magazine, Planet PDA Magazine, Customer Interaction Solutions Magazine, and more.I wrote the world's first VoIP review for a print publication - a review of the VocalTec Internet Phone VoIP software, which you can read more about in my VoIP History blog.
In 1996, I helped launch Internet Telephony Magazine - the FIRST magazine covering VoIP, IP telephony, etc. and still considered the premiere news source for the VoIP industry. Back then, the carriers laughed at us when we asked their opinion of whether we should launch this VoIP magazine. I'm never one to say "I told you so", but look who's laughing now!
In addition to my CTO & VP titles, I'm also an Executive Technology Editor (journalist) writing articles for both Internet Telephony Magazine as well as Customer Interaction Solutions Magazine - and of course I wrote for this blog. One of my "claim to fames" was breaking the major Skype outage story before the mainstream media or other bloggers. In a follow-up post my prediction about the cause of the issue, namely Windows Update, was proved to be correct. I've broken other stories and I've done extensive reviews of many VoIP products.
I hope you enjoy my blog and be sure to check out my Photo Gallery.
If you need to reach me, you can use the Contact form in the menu above.]]>