Recently in Apple Category

A fascinating if not predictable report from AdMob was just released yesterday showing explosive mobile phone web surfing growth. In their September 2009 AdMob Mobile Metrics Report AdMob received more than 100 million ad requests from 14 countries, and more than 10 million ad requests from 64 countries. This data was collected using AdMob's network of more than 15,000 mobile Web sites and applications. Of course, just about everyone is now using their mobile phone to check email, surf the web, tweet via Twitter, check their Facebook, update their statuses, etc. So of course there will be a growth spurt in mobile data. I will say that if mobile manufacturers had come up with a decent browsing experience 10 years ago (i.e. the iPhone browsing experience) I think we would have seen a much earlier adoption of high-end smartphones and a much earlier spike in mobile Internet usage.

The report highlights the rapid growth in usage of mobile Web sites and applications on new devices in the past year. Surprisingly in September 2008, the Motorola RAZR still holds on as the "top device" in the US, and the iPhone was the only touchscreen device in the Top 10. Apparently, there are still a lot of legacy phones out there or lots of people just can't afford to upgrade to a smartphone.

In September 2009, the list of the top 10 devices includes five with touchscreens, six with Wi-Fi capabilities, and six with application stores.  These devices are responsible for a much higher percentage of mobile usage than their share of handsets sold. However feature phones like the Samsung R450 and Motorola RAZR V3 still represent 60 percent of ad requests in the US.  The strong mobile Web usage on these feature phones is likely driven by unlimited data plans.

Highlights from the September 2009 AdMob Mobile Metrics Report include:
•    In September 2007 AdMob had 1.6 billion ad requests, in September 2008 5.1 billion, and in September 2009 10.2 billion.
•    Nearly every region of the world experienced immense growth in the past two years, with North America, Asia, Western Europe, Oceania and Latin America seeing a six-fold increase in traffic since September 2007.
•    Worldwide iPhone and iPod touch traffic increased 19 times from September 2008 to September 2009 in the AdMob network.
•    In September 2009 42 percent of requests in the US were made from Wi-Fi capable devices. 18 percent of actual US requests were made over a Wi-Fi connection in September 2009 compared to only 5 percent in September 2008.
•    Devices running on the Android Operating System (OS) accounted for 17 percent of smartphone traffic in AdMob's network in the US in September 2009, up from 13 percent in August 2009. The HTC Dream (G1) was the number three device and the HTC Magic was the number 10 device in September 2009 in the US. As with the iPhone OS, much of the Android traffic in AdMob's network came from applications.

The big news last week was how AT&T grants denies us mobile VoIP freedom. Just last week I wrote how AT&T had "granted" us mobile VoIP freedom by finally allowing SIP port 5060 on their 3G data network. I was able to use siphon, a SIP-based application on my jailbroken iPhone to register with TMC's IP-PBX and make/receive phone calls.

Well apparently, AT&T must read my blog or something, because once again SIP port 5060 is blocked. I tried siphon on my iPhone this morning and now it won't register. I tested port 5060 and it is indeed blocked. Alas, so no more SIP calls using siphon. The AT&T Overlord giveth, and the AT&T Overlord taketh away.

Hey FCC, can you give AT&T a little smackdown for me please? Just last week AT&T announced it was allowing VoIP over 3G, so why the inconsistency? Is it because siphon is a jailbroken app and not an "official" iTunes app?  I doubt it. I doubt AT&T is able to detect what iPhone application is making an outbound connection. That would be a form of spyware if AT&T knew exactly which iPhone applications you were using. So seems to me that AT&T is still blocking VoIP calling over their 3G data connection. AT&T is talking a big game about being "open", but they aren't backing it up. I'm sure they'll blame it on some network glitch or something. AT&T could be dragging their feet on allowing VoIP over their 3G network hoping the mere "huge" announcement of support for VoIP over 3G will get the FCC off their backs. It's time for the FCC to stop AT&T's stalling tactics. I want my mobile VoIP freedom and I want it now!

Today Vonage launched Vonage Mobile for the Apple iPhone and Blackberry. I've already said this will be a killer app and could sway iPhone users to sign up with Vonage. Though, many iPhone users and wireless phone users in general have killed their landline entirely. Nevertheless, there are some cool features with Vonage Mobile, including a single-number identity for both your home and mobile number that could give Vonage an added boost.

Vonage World is not limited to just WiFi - it works over 3G!  Vonage Mobile offers low-cost international calling and Vonage claims that you can save more than 50% on calls to dozens of countries versus the rates charged by wireless carriers. Vonage Mobile will be available for download on the iPhone, BlackBerry and iPod touch at www.vonage.com and the iTunes App Store later today.

In Q42009, Vonage will enhance the app to include the popular Vonage World plan that was introduced recently. "Vonage World" includes unlimited calling across the world to over 60 countries, which covers 2/3 of the world's population (4.5 billion) all for just $24.99/month.

"Our new mobile app is an important step in establishing Vonage as a software technology company that enables high-quality voice and messaging across any device in any location, providing great value over any broadband network," said Marc Lefar, CEO of Vonage.

Vonage Mobile features:
• Rates are better than traditional wireless and landline carrier rates
• Lets you make calls while on Wi-Fi or cellular networks, providing full mobility
• Uses your existing contact list - just click and dial - no extra steps
• Utilizes your existing cell phone number so the people you call will recognize who is calling
• Real-time balance updates and the ability to automatically replenish funds in your account
• No more trips to the store to buy calling cards, no 800 numbers or access codes, and no connection charges

I tested Siphon, a SIP-based VoIP application for the iPhone, in California at ITEXPO. Interestingly, Siphon worked perfectly in California over AT&T's 3G data network. Yes, you read that right - VoIP over 3G! I couldn't contain my giddiness when I realized I could now register my iPhone with TMC's Asterisk-based IP-PBX and make/receive calls. I've tried Siphon a few times in the past and it never worked over 3G - only WiFi. I thought perhaps AT&T was now easy their restrictions and allowing it. (silly me)

However, once back in Connecticut I tested it again and it didn't work. Apparently, in some parts of the country AT&T is blocking port 5060, the default SIP port. I did some port testing on my iPhone and indeed AT&T is blocking outbound port 5060. While I was in Los Angeles I was able to use Siphone to make & receive VoIP calls over the 3G data connection through my corporate Asterisk-based PBX. I was able to receive calls to my TMC extension as well. Guess it was good while it lasted...

Now, Siphon does let you change the local SIP port from the default 5060. In theory, the Siphon application can be modified to use a different outbound port and then you could setup some port forwarding rules on your firewall, i.e. map the 'always open' port 80 (web) on your firewall to forward to port 5060 when connecting to your SIP-based IP-PBX's IP address. Or if you IP-PBX is already using port 80, there are plenty of other outbound ports that AT&T doesn't block.

Apple has rejected and blocked Siphon from the App Store. Interestingly, Apple allows other SIP clients (WiFi-only) to be downloaded from the App Store, including iPico, fring, iSip (supports push notifications of calls), Acrobits Softphone, WeePhone SIP, and Nimbuzz. What's interesting about the Siphon app is the whole saga the developer had to go through with Apple when submitting this SIP application to the App Store. It wasn't pretty...

The short story is that even when Siphon didn't support VoIP over 3G a few versions ago, Apple still rejected the app providing a lame excuse. Then after several attempts, Siphon went "underground" and provided their SIP app to Cydia, the primary jailbroken app store - with full VoIP over 3G functionality. If you can't beat em', screw em'! That's why a lot of apps have gone to the Cydia App Store to get around Apple's ridiculous restrictions.

Check out this screenshot of my iPhone showing how you can enable Siphon over EDGE/3G:



Unfortunately, like I said earlier, AT&T is blocking outbound port 5060 in some parts of the country, so simply enabling Siphon over Edge/3G by itself won't work if they block it. Apparently, the AT&T cellular network in Los Angeles, California works though. If anyone else has gotten Siphon to work over the AT&T 3G network, post a comment - or even if it didn't work. Would be a good gauge of how widespread they allow/disallow this.

The day is coming when the carriers will have to allow VoIP over 3G. Look at what VoIP, and especially Vonage did to the traditional landline industry. We went from paying long distance minutes by the minute to an UNLIMITED plan with UNLIMITED minutes for a flat rate. The mobile industry will soon have to follow suit.

In fact, the first wireless carrier that lets me register my cell phone to my SIP-based IP-PBX over a 3G data connection will become my new wireless service provider and have my business. I'm sure millions of others feel the same. Heck, charge me a few cents for terminating or originating my SIP-based calls. I'd pay for the ability to use my corporate identity (CallerID) when making business calls on my personal cell phone. Or just count SIP calls as 1.5x or 2x per minute of usage towards my current monthly plan's bucket of minutes. Of course, the carriers would have to detect when a SIP call originates or terminates, which is a technical challenge. They'd have to do packet inspection on a mass scale to support this.

Still, there has to be an appropriate revenue-generating business model for the wireless carriers that will allow their customers to use SIP over 3G. Make it $5/month extra or something. Vonage took the traditional landline providers by surprise, causing the defection of millions of users. So if the wireless carriers wait too long, some new wireless carrier is going to come along and do the same by offering VoIP/SIP over 3G. You mark my words...

TomTom for the iPhone is finally here! The $99 app can be purchased on the Apple App store as of today.

TomTom for the iPhone comes with turn-by-turn voice guided directions and full maps of the U.S. and Canada. Maps for Europe, Australia, and New Zealand are available separately to buy.

The TomTom app uses their IQ Routes technology, a sort of peer-to-peer (P2P) GPS routing functionality I predicted one day would happen . Instead of recommending the quickest route based on travel time, IQ Routes analyzes the actual experiences of other TomTom drivers to determine the fastest route to take. According to TomTom, this technology lets people reach their destinations quicker up to 35 percent of the time.

The new app runs on the iPhone 3G or 3GS and requires iPhone OS 3.0. Support for the iPod Touch and older iPhone models is coming soon according to TomTom. If you buy the cradle from TomTom then it will work with the iPod Touch and first generation iPhones because it includes a GPS chip. Competitors include AT&T's $9.99/month Navigator, Navigon MobileNavigator, and xGPS, a free app leveraging Google Maps & TTS, but it only works on jailbroken iPhones.

You can download the TomTom app from the iTunes App Store here.

Wonder how long before a cracked version appears on Installous for use on jailbroken iPhones? I'm guessing by the end of the day.

So I'm trying to order a new Apple iPhone 3GS from TMC's AT&T's Premiere business website when what do my eyes behold? No iPhones displayed on the Featured Phone web page. Say what? Is AT&T dissing Apple? How can this not be on their Featured Phone page? So then I click on the Smartphone category, but there is no iPhone for sale there either. Huh? I try the 3G category and still no iPhone. Finally, I choose a link that list ALL phones available and still the iPhone isn't listed.

I should mention that the TMC's first 3 iPhones were ordered together on the phone when we joined AT&T Premiere business plan. AT&T espouses their Premiere site as an easy way for telecom administrators to quickly and easily add new phones, manage phones, deactivate service, add service, etc. So here I am trying to save time ordering TMC's fourth iPhone via their web portal and the iPhone is nowhere to be found.

So I try the Premiere live chat. Behold how unhelpful this chat session went:


Full transcript:
Please wait for a chat agent to respond.
You are now chatting with 'Tiffany'
Tiffany: Welcome to AT&T Premier Support. How may I assist you today?
Tom Keating: hi. I'm on my Premiere page and trying to add service + new iPhone. I can't find iPhone anywhere on the page
Tom Keating: here: https://www.wireless.att.com/business/phones/phones_items.jsp?catsel=true
Tiffany: To clarify, you want to know why your Premier site is not showing iphones, correct?
Tom Keating: yes
Tiffany: I will be right with you.
Tom Keating: ok
Tiffany: Unfortunately, if you do not see phone device on your Premier web site they are not eligible through your company.
Tom Keating: i already have 3 iphones as part of our Premiere plan
Tom Keating: Foundation Account Number 1234567, sample iPhone number: 203-722-XXXX
Tiffany: As a TCM, you can specify which products, features and services are available to view on the Premier website. Please click the Support tab and review the "Using the Manage Functions" instructions.
Tom Keating: I'm now on the Support tab, but don't see any links titled "Using the Manage Functions". I'm currently here: https://www.wireless.att.com/business/help/?wtLinkName=Support&wtLinkLoc=MNB&WT.svl=2&_requestid=39498
Tiffany: Give me a moment to located the information you need.
Tiffany: I apologize, Tom select the manage tab then go to settings then go to apply equipment preferences to change device on the Premier site.
Tom Keating: that's odd. I do see the iPhone checked there.
Tom Keating: I'll submit it anyway. let me see if that worked.
Tiffany: Tom, you may have to log out and then log back in because of web site technically difficulties, if you are still experiencing problems with the site, you may need to speak to a live agent in technical support to further assist you.
Tom Keating: yeah, still don't see it. had another admin login using his account.
Tom Keating: where do I find the correct technical contact?
Tom Keating: you have a number for me?
Tiffany: For website technical support, please call 1-866-499-8008, select option #4, Monday - Friday, 8:00 AM to 9:00 PM EST.
Tiffany: Do you have any questions regarding the information we discussed today?
Tom Keating: Nope, guess it's time to try another customer service route.
Tiffany: For website technical support, please call 1-866-499-8008, select option #4, Monday - Friday, 8:00 AM to 9:00 PM EST.
Tiffany: Do you have any questions regarding the information we discussed today?
Tiffany: Thank you for using AT&T Premier Support. We appreciate your business.
Chat session has ended.

So she sent me on a couple wild goose chases and there were occasions where I'd wait 2-3 minutes between her responses. The total chat session was about 15 minutes. What a waste of time!

So then I call the number she gave me and I reach the technical support team. I give her my account details and after explaining the issue, she sounds like she's going to make my day and tell me she can fix the problem. Alas, instead she gives me a trouble ticket! Then she tells me that she merely takes down the info, the trouble ticket goes to the IT technical support team, and the timeframe is 2-24 hours to fix. Oh joy... Maybe I'll just order the damn iPhone over the phone.

The web is supposed to not only make things faster for the customer, but it's also supposed to save on labor costs for the company selling products or services. Well, it took the chat agent time to send me on a wild goose chase, it took the AT&T technical support phone rep time to take my info over the phone and issue a trouble ticket, and it took me time to jump through all these hoops. It also costs AT&T money for me to call their 866 toll-free number as well.

If AT&T wants superb customer service, what should have happened is that the chat agent worked on my issue until it was resolved. None of this sending me to another AT&T support rep garbage. If you're going to put a live chat feature on your "Premier" business web portal, then I expect the chat agent to be able to resolve my issue. It's this sort of terrible experience that makes me much less apt to switch $1000 in monthly telecom costs we pay to Verizon over to AT&T. You're treading on thin ice AT&T and I control some purse strings. Granted, it's a drop in the bucket, but if others are experiencing the same issue, you can imagine how much business AT&T is losing.

Well, Alan Urkawich, my fellow co-worker, ye shall wait a few more days to get your brand spankin' new AT&T Apple iPhone 3GS 32GB phone. I tried man, I really really tried!

Wired is reporting rumors about Apple preparing a new version of the iPod touch that includes a camera and microphone, which when combined with Skype for the iPod touch would negate the need for a home phone line. VoIP on an iPod touch? That's just heresy! Essentially, the iPod touch becomes an iPhone without the need for an AT&T contract.

The article then points out you can add a portable Verizon MiFi 3G wireless access point, which shares your 3G connection using WiFi to finally bring the iPhone experience to Verizon's 3G network. -- and without AT&T's locked-in contract obligations. Of course, you'll need a Skype account with SkypeOut minutes plus a SkypeIn number, which aren't exactly "free". Or you can use another SIP provider using a SIP softphone for the iPod touch. Both fring and Nimbuzz offer SIP capabilities built-in, and there are other apps as well.

According to the Washington Examiner, D.C. police chief Cathy Lanier is "irked" that Americans are using an iPhone application to outwit speed traps and traffic cameras which uses GPS to pinpoint the location of the cameras & speedtraps and warns users as they drive. Interesting that the article mentions PhantomAlert, which is a paid subscription that lets you download their database of speed traps and cameras when their are free options such as Trapster available. I don't believe PhantomAlert is even available on the iPhone. I don't see it in the App Store when I searched for it.

According to the article, Lanier said that the technology is a "cowardly tactic" and "people who overly rely on those and break the law anyway are going to get caught" in one way or another. She went on to say, "I think that's the whole point of this program. It's designed to circumvent law enforcement -- law enforcement that is designed specifically to save lives."

Wait a second here. If I'm using this iPhone application and it warns me about speed traps, traffic cameras, etc. and it influences me to slow down, isn't that serving the same purpose as receiving a traffic ticket, but without the associated ticket costs? If the end goal is to cause people to respect the speed limit for safety reasons, then if anything the iPhone application does a better job than speed traps or traffic cameras. After all, a police officer can only pull over so many speeders, while the iPhone application on the other hand will encourage users to slow at every potential speed trap or traffic camera. I use Trapster for the iPhone myself and it warns me about speed traps. It does cause me to drive slower in these areas.

In fact, before I had this application, my heavy foot (former Dodge Viper driver) would cause me to drive pretty fast on highway roads or even rural areas. Now with Trapster warning me, I'm driving much slower in these areas, thus reducing the risk my speed might injure myself or someone else. Of course, personally I don't buy into driving 70mph in a 55mph zone is causing any additional risk to the public or myself. The fact that I like to eat McDonald's french fries is probably increasing my risk of an earlier death than going 15mph over the speed limit.

So the D.C. police chief should be thanking these types of applications if the end goal is to cause people to follow the law. Of course, we know the real purpose of speed traps and traffic cameras - it's to fill the coffers of the local city, which according to the article Montgomery County expects to make $29 million from its red light and speed cameras. Update: The article states, "The greater D.C. area has 290 red-light and speed cameras -- comprising nearly 10 percent of all traffic cameras in the U.S., according to estimates by a camera-tracking database called the POI Factory." 10% of all nationwide traffic cams just for a city? That's just insane!

It's a speed tax - plain and simple and they don't like the fact that these "warning applications" for mobile devices and GPS units may cause you to drive slower and adversely impact their revenue stream. I for one can't wait till teleportation is invented so we can get to point A to point B without "the man" writing out a $300 ticket for doing 70mph in a 55mph zone.

Google just added location info to Safari on the iPhone allowing you to see local businesses very quickly with a simple search. For instance, search on "coffee" and see the closest coffee shops or search on fast food places like Burger King or McDonald's. You can see local results (Norwalk, CT) in the screenshot to the right, along with the ability to manually enter a location, update current location

It works with the new iPhone 3.0 software. All you have to do is go to Google's homepage in Safari and you'll see text that reads, "New! Try My Location to find restaurants, shops and bars near you!"

When you attempt to allow Google to use your location info within Safari for the first time, the iPhone will pop open the usual message about sharing your location info with Safari which you have to accept or reject.

After accepting, you'll see a dot below the search box with your location info. Next, perform a search and Google will return local results. Even cooler, it appears to work in the popular Google app for the iPhone as well, which I prefer for quick local lookups since it supports fast (and accurate I might add) speech recognition searches as seen here:

Since Safari runs in the background this could potentially open the door to some interesting location-based services (LBS), since the alternative is 3rd party iPhone location apps which must remain running in the foreground, thus limiting their usefulness. In theory, a developer could write a hosted web app that tracks your current location and shares it with your spouse or buddy list. One could hope such an app is forthcoming - or maybe not depending on your privacy perspective.

Apple iTunes is experiencing some severe outage problems today. I was trying to install Truphone and Skype on a coworker's iPhone when I noticed I couldn't search the App Store on his iPhone. Rich Tehrani also tried installing a gaming app I recommended called Blowfish, but it wouldn't accept his password.

My IT administrator then proceeded to try and register a new iTunes account within the iTunes PC software for this iPhone and that wouldn't work either. Perhaps the Michael Jackson resurgence phenomenon is overloading iTunes? According to CNET, "On iTunes, the Web's largest music service, 8 out of the top-10-selling albums for download were from Jackson, with a compilation album, "The Essential Michael Jackson" in the No. 1 spot."