Tracey Schelmetic and David Butcher are two excellent writers as well as editors for Customer Interaction Solutions Magazine. They have been blogging in the Call Center CRM Blog for a few weeks now bringing their experience and insights into an industry that they both know so well.
Sure call center and CRM technology isn't as "sexy" as VoIP or gadgets (stuff I like to cover), but both Dave and Tracey put a humorous spin on their blog entries that I am sure you will enjoy.
If you are in the call center industry you need to subscribe to this blog. Go check out their blog and add it to your RSS reader. Do it... do it now!
Call Center CRM Blog
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Do you think they will review our call center solution?
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