FrontRange Solution's IT Service Management products is attracting new partners both in the U.S. and abroad. Detailed in the news release below, FRS has signed up UK-based Orb Data as a partner reseller. It is significant to note that Orb Data will be integrating FrontRange's ITSM suite with IBM's Tivoli enterprise management products.
here's the release:
Orb Data views FrontRange's ITSM products as being the final piece of a seamless, end-to-end service management solution for customers. This may be an indication of things to come as the channel investigates the value of FRS' modular solution, designed to improve the performance and management of the IT service desk by integrating industry best practices with processes for better management, and improving documentation of those processes.
FrontRange ITSM shares a common platform with the entire FrontRange Solutions suite (including HEAT), allowing for end-to-end integration of all CRM, Communications and Service Management applications that grow and scale with a company in one location or across the world.
FOR IMMEDIATE RELEASE:
Orb Data Joins Expanding FrontRange Solutions Channel Network
New Systems and Service Management Partner Will Integrate FrontRange ITSM with IBM Tivoli
PLEASANTON, CA (January 11, 2005) FrontRange Solutions has fortified its global channel network for its new IT Service Management (ITSM) suite of software products by signing UK-based Orb Data to its expanding international community of reseller Partners.
Orb Data, a specialist provider of systems and service management solutions, plans to integrate FrontRange's ITSM suite with IBM's Tivoli enterprise management range of products.
"We have been looking for a credible product to augment our portfolio of software solutions, and the FrontRange solution complements our core business perfectly," said Nigel Brown, Managing Director of Orb Data. "FrontRange has a well-established and enviable reputation for the quality of its software products, and the new partnership will provide our customers with a seamless, end-to-end service management solution."
Orb Data is an ideal partner to help build a strong high-level presence in vital European markets, according to FrontRange Business Development Manager Richard Arnold.
"Independent analysts and channel partners alike agree that we have an excellent product," he said. "Add to this our strong marketing and technical support program, and we believe that FrontRange IT Service Management offers a compelling channel proposition."
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions that are used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small- to mid-sized enterprises and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales forces automation solutions; and, HEAT® for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.
For more information, call (800) 776-7889 or visit www.frontrange.com.