In keeping with my last blog post about Parus' speech-recognition IVR, I just got this release a few minutes ago I thought I'd share. Similar to Parus Interactive, VoiceGenie also supports SIP and the VoXML standards.
Toronto, Canada – January 17, 2005. VoiceGenie Technologies Inc., the proven performance leader in standards-based software platforms powering customer contact solutions and next-generation networks, today announced record sales results for the company’s fiscal year, ending December 31, 2004. This announcement follows VoiceGenie’s strong Q4 results, recording the highest sales volume and revenue in the company’s history, and continues VoiceGenie’s push and recognition as the leading provider of next-generation communications platforms.
"Our customers buy VoiceGenie because they know they are future-proofing their investment," said Bruce Eidsvik, Vice President of Global Sales, VoiceGenie Technologies Inc. "Organizations that are deploying voice services today require reliable platforms that are optimized to support both current and next-generation technologies. Choosing VoiceGenie ensures organizations are equipped with a reliable, standards-based infrastructure that will take them from speech-enabled IVR to multi-modal applications and beyond, all with a single platform."
VoiceGenie offers enterprises and service providers high-performance, reliable and flexible platforms for powering speech-enabled customer contact solutions and next-generation networks. The platform, available in multiple configurations, has been certified as VoiceXML conformant by the VoiceXML Forum and also supports other emerging standards such as CCXML (Call Control XML), X+V (XHTML + Voice), SIP (Session Interaction Protocol) and MRCP (Media Resource Control Protocol). Since VoiceGenie supports both existing and emerging standards on the same platform, customers don’t need to replace their systems down the road or face compatibility conflicts deploying technology such as VoIP-based systems or multimodal applications.
"VoiceGenie has seen substantial growth within our partner and channel community, which is a testament to the market demand for the solutions we offer," said Frank Tersigni, Vice President, Channels and Business Development, VoiceGenie Technologies. "Our partners, across multiple industry focuses and geographies, are looking to provide their customers with solutions that can support current technology as well as carry them through the next-generation of speech technology advancements. Partners recognize that VoiceGenie is unique in its support of multiple standards on our next-generation platform and our sales results clearly reflect this."
About VoiceGenie Technologies Inc.
VoiceGenie Technologies Inc. is the proven performance leader in standards-based software platforms powering customer contact solutions and next-generation networks. Headquartered in Toronto, Canada, VoiceGenie offers high-performance, scalable platforms that provide enterprises and service providers with a flexible, open standards infrastructure for supporting next-generation networks and speech-enabled contact centers. VoiceGenie’s platform, available in multiple configurations, has been certified as VoiceXML conformant by the VoiceXML Forum and also supports other emerging standards such as CCXML, X+V, SIP and MRCP.
VoiceGenie powers some of the largest VoiceXML and VoIP deployments in the world and successfully manages millions of customer calls daily. Our customers include leading organizations such as AIG, AT&T, Air Canada, Bell Canada, Bellsouth, Citigroup, France Telecom, Merck, Mobilkom Austria, Orange, SBC Technology, SCANA, Scotiabank, Teleperformance Interactive, Verizon, Vesta, and others. VoiceGenie partners with best-of-breed product and service providers such as AudioCodes, Audium, Brooktrout, IBM, Intel, Loquendo, Nuance, Nuasis, Oracle, ScanSoft/SpeechWorks, Sun, Telisma, TuVox, Unisys, Vicorp, VoiceObjects, Vocent and more. For more information, visit http://www.voicegenie.com.
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Having developed on Voicegenie over the last 2 years, I can say nothing but bad things. We have very low recognition levels on large grammars, extreme difficulty getting any kind of support from them. As a reseller of their product, you would think they would offer at the least phone support (especially considering they make you pay for support).
I honestly have nothing good to say about them.
Voicegenie do not give good support and we find difficulty for and kind of support