Seems like losing market leadership to another company is enough to make anyone crazy -- and Dell is no exception.
Fresh from less than stellar recent news, Dell is moving to chips from AMD rather than Intel, planning to hire more customer service reps to battle some very bad press in that area (and maybe they can be English speaking) and vowing to become more aggressive.
Now in computer market terms, aggressive can mean many things, but will be interested if Dell is getting more aggressive in its pricing -- the sales they run every week or so have some great deals (but it always pays to shop around ...).
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Dell is a brand that has a lot of potential and writing it off from the competition is not right. The customer care executives should be hired in large numbers to meet the demand.
More customer service is a good idea ...