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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Is Firefox hotter than Britney Spears and Paris Hilton

August 1, 2004

Unless you have been hiding under a rock, you have probably heard about Firefox. No, this is not a plug for the 1982 Firefox movie starring Clint Eastwood.

Speaking of Clint Eastwood, if I may sidetrack for a moment; I read recently in a Forbes article titled "How Clint Eastwood Rouses Guys' Love Hormone" that watching a Clint Eastwood movie can actually raise your testosterone levels. (Bridges of Madison County excluded) Don't believe me?

Bootleg DVD Drive-In Theater

July 31, 2004

Currently, I'm 33 years old, so unfortunately due to my age, I have only gone to a drive-in theater maybe 4 times my entire life before they pretty much disappeared - but not before making an impact on my psyche. I remember the terrible quality mono speakers that you rested on your car window sill. In fact, I remember my parents having to drive to 3 different parking spots once just to find one that actually worked. I remember intermissions and the opportunity to get a refill of my drink or popcorn and hanging out with friends.

HP h6315 GSM GPRS Wi Fi and Bluetooth enabled iPaq

July 29, 2004

HP recently announced a really cool GSM/GPRS-enabled iPaq that also supports WiFi and Bluetooth, making it one of the first to support all 3 wireless protocols.

The iPaq h6315 was developed in partnership with T-Mobile USA Inc. and allows users to make phone calls over T-Mobile's GSM/GPRS (Global System for Mobile Communications/General Packet Radio Service) network.

Most importantly, it can switch between those wide-area network technologies and LAN connections provided by Wi-Fi or Bluetooth chips.

What does this mean?

Pac Manhattan - Pacman on the streets of Manhattan

July 29, 2004

I've been meaning to blog "Pac Manhattan" for some time now. Since i grew up in the 80's, Pacman was one of my favorite video games. No other video game (in my opinion) has matched the hype and has had the cultural impact that Pacman had. (Yes, that includes Legend of Zelda)

This game was played by kids and parents alike.

Packet8 firmware download with new features

July 28, 2004

I saw this posting yesterday on the VoIP Forums about Packet8's new firmware.
VoIP Forum and other Technology Forums: Latest Packet8 firmware for download

(Just click the link above to found out where to download the latest Packet8 firmware.)

Then just today I got the press release attached below from Packet8 talking about the same new firmware! Looks like this forum poster scooped me! Bastard. Maybe I should ban him from our VoIP forums?

Shunra network tools and Sony Playstation 2

July 28, 2004

I love Shunra’s emulator and network tools! In fact, we have Shunra\Cloud 4.0 in TMC Labs which we use to inject latency and packet loss when testing VoIP products. They also have another product called Shunra/Storm which enables users to emulate any network behavior including latency, jitter, packet loss, duplication, fragmentation, bit error rate, frame relay flow control, and more, giving users a true picture of application functionality under any network condition.

Apparently Sony Computer Entertainment Europe (SCEE) has also learned about Shunra’s powerful network emulator tools and is using Shunra\Storm to proactively ensure that multi-player PlayStation 2 games are optimized for network gaming, including the Internet.

Ken Jennings Jeopardy run

July 28, 2004

I just thought I would share a couple of links about Ken Jennings amazing run on Jeopardy. This man's trivia knowledge is incredible and he has puts my trivia knowledge to shame.

The cult of Ken Jennings (kottke.org)

How I defeated the seemingly unbeatable Ken Jennings

First we had Michael Jordan who was a cut above anyone else. Sure I could thow on my sneakers and have a playground game with some friends, but I had no illusions of being in the same league as MJ.

Great Blogging tip for bloggers

July 27, 2004

Here's my great blogging tip of the day. It seems to me that pinging weblogs.com fails more often than not, which means people won't find my new blog posts as easily. I recently learned about a better site to ping.

Here's a link to a suggested "ping aggregator". It pings several of the top blog ping sites.



Cisco Anti-spam breakthrough rumors

July 27, 2004

I've seen a few news stories claiming that Cisco in on the verge of a breakthrough to block spam at the router level. You know, for the technically unsavvy, it's the place where all the IP packets get routed across the Internet? For those even less technically inclined, it's those magical little boxes that send & deliver data across the Internet. Ok, for the really technically challenged stone-agers who still pay their bills with envelopes and stamps (and not online like any sane person), think of routers as kind of like the postman that routes mail to you.

Verizon to battle Vonage for VoIP broadband supremacy

July 26, 2004

Well, first it was AT&T, now another major carrier is jumping on the broadband VoIP bandwagon. Verizon has announced residential VoIP over broadband to compete with Vonage and AT&T's offerings (amongst others, i.e. Packet8, VoicePulse, etc.).

Vonage still reigns as king, and Vonage has a much more flexible pricing structure than either AT&T or Verizon (which is more expensive @ $39.95 per month or $34.95/month if you have Verizon DSL).

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