Tom Keating : VoIP & Gadgets Blog
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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Motorola MPx-Cell phone, PDA, MP3 Player, Camera, all-in-one

July 15, 2004


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The Motorola MPx is one sweet device! I say device, because it can't be classified in one category, although "cell phone" category is the most critical feature. I guess "smart phone" device is the most applicable.

In any event, this smart phone features a large dual-hinge landscape and portrait color display (2.8” 240x320 TFT touch screen) with a built-in 1.2 megapixel camera, Windows Mobile software (PocketPC apps), a QWERTY keyboard, and continuous connectivity using Wi-Fi and Bluetooth technology.

PCTEL WiFi Seeker review

July 13, 2004


PCTEL’S WiFi Seeker
http://www.pctel.com

I love Wi-Fi. I know have serious problems when I can be walking in a mall, down a street, a hotel lobby, an airport terminal, or in a store and wonder to myself “Hmmm, I wonder if I can get a WiFi connection here?” I could of course attempt to boot-up my laptop only to be crushed by lack of any WiFi signals. I reviewed Kensington’s WiFi Finder and SmartID WiFi Detector products in the past. Kensington’s WiFi Finder was terrible, it just plain did not work well if at all. The SmartID WiFi Detector wasn’t too bad, it detected WiFi signals quite accurately, but I wished it were more portable so I could stick it on my keychain.

Geolocation data - Good for Internet or Satan incarnate?

July 13, 2004

I was reading this CNN article about geolocation data and found it very intriguing for both the good and evil it can spawn.

Google and other search engines are getting more creative with the way their search engines work. Many are now using geolocation data (based on IP address) to determine your approximate whereabouts to tailor search results to your location. For example, if you do a search on "dentist" on Google, you'll probably see some ad results that are tailored to your location.

Do you see what I see? A star, a star, dancing in the night...

July 12, 2004

Why the Christmas carol? Well, researchers have come up with a way to use a camera to capture the image in your eye to see what you you are looking at. Useful applications could include: Seeing if your husband is indeed checking out the woman walking past, security applications, and more.

Currently, it involves using a high-resolution digital camera to snap a close-up of a face, though with optical and digital zoom capabilities getting better all the time, one day it is possible that cameras from a distance can determine what you are looking at.

A fast hydrogen-powered Viper, a really fast hot dog-eater, and a not-so fast Segway

July 8, 2004

There are many new forms of transportation technologies and alternative fuels being invented. Unfortunately, not fast enough for me considering my Dodge Viper eats ridiculously priced $2.49/gallon premium fuel faster than Takeru Kobayashi eats hot dogs.

In case you haven't heard about Kobayashi, the dimunitive Japanese citizen ate 53 ½ hot dogs and buns in 12 minutes breaking his own world record at the annual Nathan's Famous hot dog eating contest. Not only did he win his forth consecutive time in a row, but he won these four times on July 4th, Independence Day no less! A Japanese citizen winning a hot dog eating contest on an American holiday?

Vonage gets the hammer

June 29, 2004

Some interested news today. Empirix has announced that Vonage is going to use its Hammer line of VoIP testing tools to stress test their equipment. I'm a huge fan of Empirix's testing tools. We have had a Hammer in TMC Labs for several years now for testing TDM and VoIP products.

Windows CE lab

June 28, 2004

Computer Telephony without Telephony Boards

June 25, 2004

I just read a news release from Uniqall that discusses Moore's law and the affect that VoIP has had on eliminating the need for hardware telephony boards (i.e. Dialogic/Intel) and instead using software-based host media processors for all of the media processing.

This is similar to Intel's NetStructure Host Media Processing (HMP) which is also software-based and uses the Pentium chip for processing. Anything to make you upgrade to the latest and greatest Pentium, right?

Skype goes Linux

June 25, 2004

1.21 gigawatts? 1.21 gigawatts? Great Scott!

June 25, 2004

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