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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Motorola MPx-Cell phone, PDA, MP3 Player, Camera, all-in-one

July 15, 2004


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The Motorola MPx is one sweet device! I say device, because it can't be classified in one category, although "cell phone" category is the most critical feature. I guess "smart phone" device is the most applicable.

In any event, this smart phone features a large dual-hinge landscape and portrait color display (2.8” 240x320 TFT touch screen) with a built-in 1.2 megapixel camera, Windows Mobile software (PocketPC apps), a QWERTY keyboard, and continuous connectivity using Wi-Fi and Bluetooth technology.

PCTEL WiFi Seeker review

July 13, 2004


PCTEL’S WiFi Seeker
http://www.pctel.com

I love Wi-Fi. I know have serious problems when I can be walking in a mall, down a street, a hotel lobby, an airport terminal, or in a store and wonder to myself “Hmmm, I wonder if I can get a WiFi connection here?” I could of course attempt to boot-up my laptop only to be crushed by lack of any WiFi signals. I reviewed Kensington’s WiFi Finder and SmartID WiFi Detector products in the past. Kensington’s WiFi Finder was terrible, it just plain did not work well if at all. The SmartID WiFi Detector wasn’t too bad, it detected WiFi signals quite accurately, but I wished it were more portable so I could stick it on my keychain.

Geolocation data - Good for Internet or Satan incarnate?

July 13, 2004

I was reading this CNN article about geolocation data and found it very intriguing for both the good and evil it can spawn.

Google and other search engines are getting more creative with the way their search engines work. Many are now using geolocation data (based on IP address) to determine your approximate whereabouts to tailor search results to your location. For example, if you do a search on "dentist" on Google, you'll probably see some ad results that are tailored to your location.

Do you see what I see? A star, a star, dancing in the night...

July 12, 2004

Why the Christmas carol? Well, researchers have come up with a way to use a camera to capture the image in your eye to see what you you are looking at. Useful applications could include: Seeing if your husband is indeed checking out the woman walking past, security applications, and more.

Currently, it involves using a high-resolution digital camera to snap a close-up of a face, though with optical and digital zoom capabilities getting better all the time, one day it is possible that cameras from a distance can determine what you are looking at.

A fast hydrogen-powered Viper, a really fast hot dog-eater, and a not-so fast Segway

July 8, 2004

There are many new forms of transportation technologies and alternative fuels being invented. Unfortunately, not fast enough for me considering my Dodge Viper eats ridiculously priced $2.49/gallon premium fuel faster than Takeru Kobayashi eats hot dogs.

In case you haven't heard about Kobayashi, the dimunitive Japanese citizen ate 53 ½ hot dogs and buns in 12 minutes breaking his own world record at the annual Nathan's Famous hot dog eating contest. Not only did he win his forth consecutive time in a row, but he won these four times on July 4th, Independence Day no less! A Japanese citizen winning a hot dog eating contest on an American holiday?

Vonage gets the hammer

June 29, 2004

Some interested news today. Empirix has announced that Vonage is going to use its Hammer line of VoIP testing tools to stress test their equipment. I'm a huge fan of Empirix's testing tools. We have had a Hammer in TMC Labs for several years now for testing TDM and VoIP products.

Windows CE lab

June 28, 2004

Computer Telephony without Telephony Boards

June 25, 2004

I just read a news release from Uniqall that discusses Moore's law and the affect that VoIP has had on eliminating the need for hardware telephony boards (i.e. Dialogic/Intel) and instead using software-based host media processors for all of the media processing.

This is similar to Intel's NetStructure Host Media Processing (HMP) which is also software-based and uses the Pentium chip for processing. Anything to make you upgrade to the latest and greatest Pentium, right?

Skype goes Linux

June 25, 2004

1.21 gigawatts? 1.21 gigawatts? Great Scott!

June 25, 2004

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