OnState Mashup of Skype & Zimbra

On-State solutions are some of the worst virtual PBX/ACD systems on the market. I have been with the company for two months now, and in that two months I have experienced two severe outages, one of which is ongoing for more than 24 hours. One of the outages was caused because someone accidentally unplugged a network cable. My longest outage is more than 24 hours.

Aside from their outages, their web site control panel is extremely buggy and technical support is terrible. Do not bother with premium support - its certainly not premium. Additionally, some features do not work unless they manually do it on their side (like adding audio) and others do not work as intended. Additionally, the voice quality is terrible; especially as it applies to the quality of the recorded audio which plays through the PBX - when comparing other solution providers, there is a severe quality difference. Just call On-State for yourself and listen to their own recordings which blast your ear off and are distorted and have digital artifacts from poor encoding.

If you want a virtual PBX/ACD for your business, do not use On-State as your solution provider. You will regret your decision and experience downtime, as well as a lack of support.

I have used onstate on this guy is out to lunch. Sounds like a hater of the company. I have their premium support and I get a friendly voice every time to talk too. The sound quality I saw him write about also, we have a few agents logged in every day and they take and make calls without any antenuation of sound. I stumbled on this comment and after dealing with their company found they were good people and down to earth to deal with when I had an issue. I accidently put a name in wrong and we shared a laugh over it. They gave me an option to use the portal which they tell you it is not the way to go as then it is an email back and forth or sign up for the premium which I get to talk to a live person. I had one of the competitors stuff and it was waiting for an answer. The recording ends well if it is your business you want to taylor it to your own, the fellow I was dealing with even located a professional recording group and offered to help me set it up. That guy that wrote that about that company is crackpot because I have had nothing but awesome service.
Rob

Jeremy, I want to first of all thank you for your use of OnState's products. Your continuing use of our products is a vote of confidence that we're headed in the right direction, as is Rob's response.

Secondly, thank you also for your feedback regarding OnState's PBX and ACD solutions. A big part of what keeps us headed in the right direction is our constant solicitation and welcoming of feedback from our users. We base our product upgrades primarily this feedback while also balancing the strategic needs of the company. The easiest way for our customers to provide feedback or suggested enhancements is through our blog at http://www.on-state.net/blog/?p=247, but we absolutely welcome calls, emails, and chats that you can access through our website.

As you know from our recent conversation, we pride ourselves on our customer service and the quality and ease-of-use of our products. In our efforts to continually provide the best service possible in these areas, we have taken your feedback into account and modified our support processes and procedures based on the feedback you provided. We hope your next OnState experience proves this to you.

Finally, I would encourage anyone who is interested to test our OnState's products for themselves and make an informed determination about its respective usefulness to your business. Anyone who would like to give our product a try can visit http://www.on-state.com/contact.html to request a free 14-day trial. If you take us up on this offer, we would greatly appreciate your candid assessment of the product.

Sincerely,
Pat Kelly
CEO
OnState