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MBNA call center agent training - what not to do

I was playing my voice messages and apparently an MBNA call center agent was trying to "upsell" me on my MBNA account. I know this because the call center agent didn't realize my voicemail picked up, she forgot to hang... Full Story

Posted on March 14, 2006 5:16 PM


Secret Agent outed by Karl Rove?

No, this isn't a political post, just some news from Information Security Corporation (ISC) who announced the immediate availability of SecretAgent 5.9, the latest version of its file encryption and digital signature utility. SecretAgent 5.9 adds four significant enhancements: the... Full Story

Posted on July 27, 2005 2:47 PM

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