agent tag
4 result(s) displayed for agent (1 - 4 of 4):
Aastra XML 4 SIP Contest Results
Aastra today announced the winners of their "XML 4 SIP" contest. Full disclosure, I was one of the judges asked to evaluate and vote for my favorite XML applications that run on their XML-capable Aastra IP phones. According to Aastra,...
Smart Grid Summit West 2010 Off to Great Start
Rich Tehrani did just a great job snapping a photo and video of the Smart Grid session at ITEXPO, I thought I'd steal them. Smart Grid Summit kicked off this morning in Los Angeles to a standing room only crown....
MBNA call center agent training - what not to do
I was playing my voice messages and apparently an MBNA call center agent was trying to "upsell" me on my MBNA account. I know this because the call center agent didn't realize my voicemail picked up, she forgot to hang...
Secret Agent outed by Karl Rove?
No, this isn't a political post, just some news from Information Security Corporation (ISC) who announced the immediate availability of SecretAgent 5.9, the latest version of its file encryption and digital signature utility. SecretAgent 5.9 adds four significant enhancements: the...
