call center tag
18 result(s) displayed for call center (1 - 18 of 18):
Interactive Intelligence launches Quick Spin, a Cloud-based Unified Communications Trial Program
Interactive Intelligence today launched Quick Spin, a trial program that enables organizations to try their communications-as-a-service (CaaS) service for free. Interactive Intelligence gave me a demo of Quick Spin last week and I was pretty impressed. It features unified...
CosmoCom and Telesphere Announce Partnership at ITEXPO
Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact...
Interactive Intelligence Interaction SIP Station Review
Interactive Intelligence sent me their new Interaction SIP Station to check out and review. It's an interesting little product that aims to replace big bulky desktop SIP phones with a simple little SIP-based Power over Ethernet (PoE) box that...
ContactQ Enhances Asterisk's Call Center Functionality
ContactQ is a new call center application server created by Braxtel Communications designed to run on Asterisk that brings advanced call center functionality to the Asterisk platform. Their aim is to handle any sort of contact method and put it...
Fonality's trixbox Pro Unified Agent Edition integrates with Salesforce.com
Fonality's trixbox Unified Agent Edition (UAE) can automatically match all inbound and outbound calls with the corresponding record in salesforce.com's AppExchange, and call data is captured and logged eliminating manual entry. This is a big step for Fonality in taking...
OnState, the Skype Call Center functionality Enabler, Used by B4 Consulting
I always find it fascinating to read about companies that take standard Skype and add additional features that make it a great solution for various business processes beyond just VoIP. One such company is OnState, the creator of OnState ACD...
Microsoft & Aspect Software Partner on Unified Communications
Today, the Microsoft Unified Communications Group announced a a multi-year strategic alliance with Aspect Software to help deliver unified communications to contact centers. Aspect Software is considered one of the leading players in the contact center space, so this is...
OnState Mashup of Skype & Zimbra
Tomorrow, OnState will announce a mash-up of Zimbra and Skype. OnState is the creator of OnState ACD for Skype, which essentially adds ACD & call center functionality to Skype. Zimbra is a popular open source server and client software for...
QueueMetrics launches new features
QueueMetrics is a popular call center monitoring application that works with the Asterisk IP-PBX and featuring over 150 quantitative metrics to see what is happening in your call center(s). Some of its main features include the ability to view a...
Web-based GUI comes to Frontrange HEAT
Users of the popular Frontrange HEAT software, a help-desk service & support CRM solution, have been clamoring for a web-based front-end interface for some time. Well, NetworkD informs me through blood, sweat, and tears they've added an HTML interface to...
Fonality PBXtra Call Center Edition released
Fonality today released their latest version of PBXtra Call Center Edition v3.5, an Asterisk-based IP-PBX, and added some interesting new call center features. For instance, PBXtra Call Center Edition has a new feature that lets remote call center agent's receive...
TMC Celebrates 25 years
TMC recently celebrated it's 35th anniversary, a technology-focused publishing and events company that was founded in 1972. In June 1982, TMC launched the world's 1st magazine focused exclusively on call center technology and it just recently celebrated its 25th year...
MBNA call center agent training - what not to do
I was playing my voice messages and apparently an MBNA call center agent was trying to "upsell" me on my MBNA account. I know this because the call center agent didn't realize my voicemail picked up, she forgot to hang...
Goldmine 7.0
GoldMine 7.0 has just been released by FrontRange. Of note, GoldMine 7.0 is more tightly integrated with the VoIP software that FrontRange now offers, for call center operations. TMC uses Goldmine 6.7 for its internal sales database, guess it's time...
Cincom Synchrony meeting in 10
I have a meeting with Cincom to check out and review their Synchrony product (call center CRM product) in about 10 minutes, so this will be my only morning blog. I'll blog more after lunch....
Siemens and Genesys integrate and support SIP
Boy, all this talk about P2P VoIP, Skype, Google Talk, Vonage, etc., you'd think VoIP were only a consumer play. Well, here's some big news about a VoIP solution for the enterprise, specifically the lucrative call center market from two...
Why TMC is the best news source for VoIP and call center news
I was reading Rich Tehrani's blog and came across some interesting insights on Comdial, its recent purchase by Vertical, and some historical perspectives put forth by Rich that really got me thinking about the history of telephony and how TMC...
eStara VoIP-based Track The Call Service
Today, eStara will be launching their TrackTheCall website. I discussed eStara's "track the call" VoIP service back in April, where I explained that it is a SME solution that enables SMEs to use web advertising and still convert using the...
