crm tag

11 result(s) displayed for crm (1 - 11 of 11):

Free snom Flexor CTI for Outlook Application offers Advanced Telephony Features

snom and Camrivox today announced free VoIP telephony integration with Microsoft Outlook with snom Flexor CTI software for Microsoft Outlook. Microsoft Outlook is the most widely used contact manager with a market share of over 60% of email users. A... Full Story

Posted on December 11, 2008 12:01 PM

Fonality Launches PBXtra Unified Agent on Salesforce.com's Force.com AppExchange

Back in September I wrote about Fonality's trixbox Unified Agent Edition (UAE) and how it can automatically match all inbound and outbound calls with the corresponding record in salesforce.com's AppExchange, and call data is captured and logged. Apparently, this... Full Story

Posted on December 9, 2008 12:40 PM

OnState, the Skype Call Center functionality Enabler, Used by B4 Consulting

I always find it fascinating to read about companies that take standard Skype and add additional features that make it a great solution for various business processes beyond just VoIP. One such company is OnState, the creator of OnState ACD... Full Story

Posted on April 30, 2008 12:00 AM

Packet8 Virtual Office Adds Salesforce.com VoIP Plugin

Packet8 has always been at the leading edge of cool VoIP applications and products. Packet8 was the first to offer a videophone for their residential VoIP customers (see my review of the Packet8 Videophone) They're had several other firsts to... Full Story

Posted on April 9, 2008 10:10 AM

Web-based GUI comes to Frontrange HEAT

Users of the popular Frontrange HEAT software, a help-desk service & support CRM solution, have been clamoring for a web-based front-end interface for some time. Well, NetworkD informs me through blood, sweat, and tears they've added an HTML interface to... Full Story

Posted on September 18, 2007 9:43 AM

Autotask integrates Web and VoIP

Autotask is an interesting company that marries hosted CRM with VoIP service providers to provide Web-based "screen pop" customer information to VoIP subscribers. Autotask supports the growing number of VoIP solution providers through their "ExecuteCommand API" that they use to... Full Story

Posted on May 22, 2006 2:21 PM

Goldmine 7.0

GoldMine 7.0 has just been released by FrontRange. Of note, GoldMine 7.0 is more tightly integrated with the VoIP software that FrontRange now offers, for call center operations. TMC uses Goldmine 6.7 for its internal sales database, guess it's time... Full Story

Posted on November 16, 2005 1:10 PM

Salesforce.com calls out Microsoft's Bill Gates

I was forwarded a memo that Marc Benioff, Salesforce.com chairman and CEO, sent to his employees yesterday evening regarding the MSFT news. Even though the email looks legit and even says "To: All Salesforce.com" (indicating it was sent to all... Full Story

Posted on November 10, 2005 3:28 PM

Cincom Synchrony meeting in 10

I have a meeting with Cincom to check out and review their Synchrony product (call center CRM product) in about 10 minutes, so this will be my only morning blog. I'll blog more after lunch.... Full Story

Posted on October 18, 2005 9:48 AM

Oracle and Siebel what does it mean?

My analysis of the recent Oracle acquiring Siebel deal.Oracle/Siebel - we want to own your customer data (Oracle) and present that data with the best CRM application front-end (Siebel).Microsoft - we're trying really hard to own your customer data (Microsoft... Full Story

Posted on September 12, 2005 10:14 AM

Blackberry and CRM

It seems I can't go to any public place for at least an hour without seeing at least one Blackberry device - especially airports. Blackberries are known for their excellent email capabilities, however third-party developers are adding additional functionality as... Full Story

Posted on November 15, 2004 12:45 PM