VoIP & Gadget blog with the latest news in the VoIP and gadget space, wireless, mobile phones, product reviews, opinion & analysis.

About Me (Full Bio)

VoIP & Gadgets Blog:

Tom Keating: CTO, VP, Founder TMC Labs; B.S. Computer Engineering, 14 yrs telecom experience, 28 yrs programming, tinkering with & breaking computers. Gadgets & VoIP are favorite topics on this blog

Two Paths to Service Class Packet Optical

IP Telephony from A-Z

IDC report: Profitability and OSS Support: A Return on Investment...

customer service tag

4 result(s) displayed for customer service (1 - 4 of 4):

Ordering AT&T iPhone 3GS - You want my business or not?

So I'm trying to order a new Apple iPhone 3GS from TMC's AT&T's Premiere business website when what do my eyes behold? No iPhones displayed on the Featured Phone web page. Say what? Is AT&T dissing Apple? How can... Full Story

Posted on July 23, 2009 3:40 PM

Skype Customer Service

I've railed against Skype's poor customer service in the past. I've received a few emails over the past couple months that go like this: I am a Skype customer who signed up with one ISP email and now I have... Full Story

Posted on February 21, 2008 3:58 PM

Skype Poor Customer Service

Last night I received an email from an irate Skype customer pleading for me to come to their rescue. Apparently, the woman was double-charged on her checking account, contacted Skype's billing department via billing@skype.com, and hasn't heard "boo" yet from... Full Story

Posted on February 16, 2005 11:21 AM

Customer Service

I was checking out Andy's blog about "bad customer service" in the USA and as I was reading it I kept thinking to myself, "Yup, been there" or a Clintonian "I feel your pain..." In fact, reading this also reminded... Full Story

Posted on November 15, 2004 9:40 AM

Monday

Tom Keating tweeted, "Digium CEO Danny Windham to Deliver Keynote Address at ITEXPO East 2010 in Miami: Some good internal news at TMC. Te... http://bit.ly/3ZBDJI" 2009-11-09T16:38:02Z 2009-11-09T16:38:02Z
Tom Keating posted Digium CEO Danny Windham to Deliver Keynote Address at ITEXPO East 2010 in Miami 2009-11-09T16:30:31Z 2009-11-09T16:25:00Z
Tom Keating posted New Skype for SIP Features Improve Business Functionality 2009-11-09T16:05:13Z 2009-11-09T16:12:17Z
Tom Keating tweeted, "New Skype for SIP Features Improve Business Functionality: In December, Skype will announce some new features for Sk... http://bit.ly/4wEQfF" 2009-11-09T16:11:44Z 2009-11-09T16:11:44Z
Tom Keating posted NimbuzzOut Launches Tom Keating posted NimbuzzOut Launches Tom Keating posted NimbuzzOut Launches 2009-11-09T16:44:09Z 2009-11-09T16:09:01Z
Tom Keating tweeted, "Tom Thanks all for the birthday wishes! 39, but I feel 30.: Thanks all for the birthday wishes! 39, but I feel 30. http://bit.ly/2d3HUt" 2009-11-09T14:27:27Z 2009-11-09T14:27:27Z
Tom Keating tweeted, "Skype Lite could also solve the mobile phone battery sucking problem. http://bit.ly/1soGZs" 2009-11-09T14:24:42Z 2009-11-09T14:24:42Z

Friday

Tom Keating queued Prison Break: Season 2: Disc 2 2009-11-06T07:36:23Z 2009-11-06T07:36:23Z

More...

El Momo: Excellent and really comprehensive procedure. It worked straight as it read more
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Jens: Thanks we just installed SP2 which came out. read more
hailey thornton: i really want one ! pleeeaase read more
Frank K: I'm having copy/paste issues; the same as everyone else reporting read more
Ben: Wonder whether the bandwidth is sufficient for VoIP, since HD read more
r4ds: Google wave and skype are so usefull software for making read more
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travesti: able to choose from dozens (if not hundreds) of scripts read more