InteractiveIntelligence today launched Quick Spin, a trial program that enables organizations to try their communications-as-a-service (CaaS) service for free. InteractiveIntelligence gave me a demo of Quick Spin last week and I was pretty impressed. It features unified...
InteractiveIntelligence sent me their new Interaction SIP Station to check out and review. It's an interesting little product that aims to replace big bulky desktop SIP phones with a simple little SIP-based Power over Ethernet (PoE) box that...
Fonality's trixbox Unified Agent Edition (UAE) can automatically match all inbound and outbound calls with the corresponding record in salesforce.com's AppExchange, and call data is captured and logged eliminating manual entry. This is a big step for Fonality in taking...
I'm back from Internet Telephony Expo and thought I'd recap the show and offer my observations. First, the show was very well attended, especially the first day. A picture, or in this case, a video, is worth a thousand words,...