Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
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mbna tag

Drill down on mbna search:

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MBNA call center agent training - what not to do

I was playing my voice messages and apparently an MBNA call center agent was trying to "upsell" me on my MBNA account. I know this because the call center agent didn't realize my voicemail picked up, she forgot to hang...
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