Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
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Microsoft Lync Backup Script

The popular Microsoft Lync unified communications solution unifies your voice, video, IM, and collaboration onto a single platform. Unified communications is a wonderful thing, but putting all your eggs in one basket means you better be damned sure you back...

MBNA call center agent training - what not to do

I was playing my voice messages and apparently an MBNA call center agent was trying to "upsell" me on my MBNA account. I know this because the call center agent didn't realize my voicemail picked up, she forgot to hang...
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