Tom Keating : VoIP & Gadgets Blog
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Unified Communications

Windows 8 Broke my TAPI Dialing But Problem Solved!

August 17, 2012

I often use TAPI within Outlook to click-to-dial my contacts through our Asterisk-based PBX. This is an under-appreciated feature that more users should take advantage of considering most PBXs support TAPI TSPs.

However, after upgrading my Windows 7 machine to Windows 8 a couple days ago, this functionality stopped working. This feature allows me to simply view/search for an Outlook Contact, right-click the Contact, and then choose the number I want to dial, as seen here:


Instantly, my IP phone rings and I'm connected to the remote phone number. Fortunately, me and TAPI go way back.




Microsoft Surface = Threat to IP Phone Market

August 6, 2012

Microsoft has already irked some of their hardware partners with Microsoft getting into the hardware business via their pending Microsoft Surface product launch later this year. Perhaps lost in the battle between Microsoft and their PC/laptop/tablet hardware partners is the pending battle that I predict between Microsoft and their Lync phone hardware partners, such as snom and Polycom.

In 2011, I wrote an article discussing how the Apple iPad (and also Android tablets) will be your next desktop IP phone. More recently, last month I wrote how the Microsoft Surface tablet could also be a game changer in the IP phone market:
This touch support [in Windows 8] will give Microsoft an advantage is fulfilling my prediction that tablets will replace the desktop phone. Windows 8 tablets running Lync will become the ultimate unified communications device, performing everything from your traditional voice (VoIP) to HD video conferencing, as well as collaboration, instant messaging, and all the other typical UC features.



Kerio Operator 2.0 IP-PBX Integrates with CRM

July 24, 2012

July of last year Kerio launched a new Asterisk-based distribution and now almost exactly one year later Kerio Operator 2.0 is being announced with support for integration with popular CRM solutions, including SugarCRM and Salesforce.com. Kerio Operator 2.0 now enables access to the Asterisk Management Interface (AMI). The open API allows 3rd party applications, like customer relationship management (CRM) systems and desktop-based dialers, to be integrated with Kerio Operator.

Lync Server 2013 Adds Skype Federation & Many Other New Features

July 23, 2012


Lync Server 2013 can federate with Skype, which is huge new feature that greatly enhances Microsoft's UC portfolio and may explain the $8.5 billion premium Microsoft paid for Skype. You can now fully integrate Skype contacts into Lync and call or instant message anyone on Skype. Alas, only voice and no video support yet.  In May I discussed how Xbox 360 integration with Skype was slow going, so Skype federation with Microsoft Lync is welcome news.

New Lync 2013 Tracing Folder Location

July 19, 2012

Microsoft Lync Server 2013 Adds Touch Support - Killer Enterprise Tablet UC!

July 18, 2012

Microsoft is continuing to make strides in their Lync platform. While the big news two days ago was the Office 2013 news, including support for touch and cloud support, you may have missed the simultaneous news about the Microsoft Lync Preview 2013 becoming available for download.

Microsoft Lync 2013 is an enterprise-ready unified communications platform that supports instant messaging, voice, HD video, and conferencing, and eliminates the need to use a VPN for encryption. Lync 2013 supports HD video conferencing and it's the first version of Lync to take advantage of Windows 8 “touch first” capabilities to provide fast, natural, hands-on control of communications.

This touch support will give Microsoft an advantage is fulfilling my prediction that tablets will replace the desktop phone. Windows 8 tablets running Lync will become the ultimate unified communications device, performing everything from your traditional voice (VoIP) to HD video conferencing, as well as collaboration, instant messaging, and all the other typical UC features.



Polycom Launches SDK, Doubles Scalability, Better Tablet Video Conferencing Support

July 16, 2012

I spoke with John Antanaitis, Polycom VP of Marketing to discuss the news about their various news announcements made today. One of the announcements is a new version of RealPresence Mobile (1.3) which now runs on HTC One smartphones and the HTC Jetstream tablet, along with the new Apple iPad. This version adds far end camera control (FEC) to allow users to control the camera. RealPresence Mobile 1.3's camera control feature enables you to remotely control the camera on the other end of a video meeting allowing users to pinch-to-zoom, pan, or tilt the camera to get a better look at the subject or the environment. This feature is especially important in many vertical market applications such as healthcare, for more in-depth patient consultations; educational settings, for panning the classroom or zooming in on a speaker or presentation; and manufacturing plants, to closely examine the products on the factory floor.

Toshiba Launches VIPedge, a Cloud-based Business Phone System

July 10, 2012

Toshiba America Information Systems Inc., Telecommunication Systems Division, today announced VIPedge, a cloud-based business telephone solution that grants SMBs the choice of Cloud, IP or Converged. Based upon the feature-rich Toshiba IPedge on-premise business telephone system, VIPedge allows companies to pay a monthly service fee scalable to meet system size and usage needs.

Together with its IPedge® and Strata® CIX™ business telephone systems, Toshiba’s VIPedge gives SMB and enterprise customers the best of all worlds with a choice of cloud, IP or converged business telephone systems.

Microsoft Lync 2010 for iPad 2.2 Released But No VoIP or Video

June 29, 2012


Microsoft recently released Lync 2010 for iPad v4.2. Features include rich presence, instant messaging, audio conferencing, and calling features, but surprisingly no VoIP or video conferencing. Instead it uses a callback mechanism for the voice calling.

You can connect to Lync conference calls with a single touch, without requiring long numeric passcodes or conference numbers as well as make and receive calls using your Enterprise Voice (Lync ID) number only, enabling you to connect with others using a single, consistent identity.


Win Free Copies of FreeSWITCH Cookbook

June 25, 2012

I have teamed up with Packt Publishing to organize a giveaway of the popular FreeSwitch Cookbook. Five lucky winners stand a chance to win copies of their latest book on FreeSWITCH. Keep reading to find out how you can be one of the Lucky Winners.

Overview of FreeSWITCH Cookbook

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