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Logitech ConferenceCam CC3000e Video Conferencing for SMB Review

March 14, 2014

Logitech, a leader in USB-based computer peripherals is targeting their new Logitech ConferenceCam CC3000e towards the SMB, which cannot afford $50,000+ telepresence video systems, but is looking for something a step up from a webcam for conference room based video conferencing.

The Logitech ConferenceCam CC3000e is easy to setup with everything clearly numbered and labeled so you know how to make all the connections. Since it uses USB you can use your favorite UC or Web conferencing application, including Microsoft Lync, Skype, Vidyo, and Cisco. The CC3000e has a remote control for changing the camera angle including left/right and up/down movements. You can do incremental movements with single presses of a certain direction or you can press and hold for faster movement, which was very smooth.

Logitech ConferenceCam CC3000e Video Conferencing Targets SMB

January 27, 2014

According to Frost and Sullivan in 2013 that said, "We believe that globally there are 60-70 million physical conference rooms. We estimate that about 5% of these are penetrated with video conferencing capabilities." A big part of the reason for such low penetration is the cost of room-based video conferencing systems, which can be hundeds of thousands of dollars for high-end telepresence systems. Many businesses simply get by with traditional audioconferencing "UFO-shaped" phones in board rooms due to the high cost of videoconferencing systems. Logitech, a leader in USB-based computer peripherals aims to change that with the new Logitech ConferenceCam CC3000e, which is launching today.

AT&T TL7910 DECT 6.0 Headset Review

October 30, 2013


The AT&T TL7910 DECT 6.0 headset is one of the best combo PC/phone headsets you can buy with some pretty powerful features. With the AT&T Softphone Call Manager software it supports Skype, and Microsoft Lync, and can even import your Outlook contacts. Back in 2009 I reviewed the AT&T TL7610 DECT headset, which looks almost identical to the TL7910, but looks can be deceiving - the TL7910 hides some pretty cool new features. I decided to take the TL7910 DECT headset for a spin, so enjoy the full review along with a YouTube video demo below...


The first thing of note is the secure magnetic charging cradle, which makes it easy to charge the headset.



Microsoft Lync Session Jam Packed at ITEXPO

August 27, 2013


I just got out of a jam-packed panel discussion on Microsoft Lync - Why You Need to Develop a Migration Strategy Now. I'd share a picture but I was moderating the session, so didn't want to whip out my phone and snap a picture. But I estimated about 36 people attended the session. I even had a surprise panelist, Skip Chilcott from Microsoft making it 5 total panelists that also included Laura Neidel from Sonus, Ramon Felder from Patton Networks, Alan Percy from AudioCodes, and Jeff Dworkin from Sangoma.

As I was leaving the session I ran into a Digium / Asterisk employee who commented that the WebRTC session he attended and this Lync session were the two most well-attended panels.


Logitech H650e Headset Review

June 28, 2013

The Logitech USB Headset 650e "corded" stereo headset is the sister to the H820e "wireless" headset I recently reviewed. Both models target unified communications (UC) with some call control functions like mute and answer call. Like the H820e, the H650e sports a call indicator LED to let co-workers know you're on the phone, as well as wideband audio. Curious how the H650e compared to the H820e I took the H650e for a spin.

One of my observations when testing the H820e was that the bass response - low frequencies was missing from the speakers when playing music.

Logitech Sets Sights on Unified Communications

June 14, 2013

Logitech said in their February corporate report that "Some of our other peripherals product categories are experiencing significant market challenges. As the quality of PC-embedded webcams improves, we expect future sales of our PC-connected webcams in mature consumer markets to continue declining. We intend to address this market decline by enhancing our webcam product line-up to enable experiences that cannot be easily achieved with an embedded webcam and by targeting webcam applications on non-PC platforms."

Indeed standalone webcams have been declining because desktops have been replaced with laptops that usually have an embedded webcam that is "good enough" for the consumers needs. So how does Logitech diversify or differentiate from embedded webcams?

One answer is unified communications (UC) which targets businesses and not consumers.



Logitech Wireless Headset H820e Review

May 9, 2013


The Logitech Wireless Headset H820e targets the UC space nicely, sporting an amazing 300 foot wireless range, call indicator LED to let co-workers know you're on the phone, and wideband audio. The H820e is available in mono and dual versions and I took the dual version for a spin.

After initially charging up the headset I made a test call using Skype. After putting on the headset the first thing I noticed was how well this headset seems to block out ambient noise. They did a good job with the speaker padding and it's also worth mentioning they were kind enough to put padding on the underside of the TOP of the headset so you have some cushion and comfort when the headset is on your head all day. 


SIP Trunking - What You Don't Know Could Cost You!

April 30, 2013

SIP trunking is one of the best ways for businesses to save money on telecom costs, but it's not without its pitfalls, including: not all SIP trunking providers are created equal, latency / QoS issues, SLAs, and more. If you are the decision maker trusting your critical business phone calls it's perhaps easier to choose an expensive PRI over SIP trunks because you know it will work. It's like the old adage "No one ever got fired for buying IBM", which was later adopter by Cisco. The fear of choosing a SIP trunk, even if it saves hundreds of dollars may be too much for a decision maker to put their neck on the line if voice quality issues crop up.



TMC in conjunction with Sonus Networks is putting on one-day "Putting SIP to Work" seminars across the country.



Grandstream GXP2200 Review

April 8, 2013


The Grandstream GXP2200 Gigabit IP phone is another Android-based IP phone in a growing line of Android-based IP phones that includes the Panasonic KX-UT670, CloudTC, and the ESI 250. A couple years ago I espoused the benefits of a tablet-based desktop phone running either iOS or Android, so that this "universal" device becomes your portable tablet/computer and your desktop IP phone. We're not quite there yet, since all the Android desktop IP phones are not battery powered and require either a Power over Ethernet (PoE) or AC adapter for power. Further, as with anything, cost will play a role.

Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs

January 31, 2013


Yesterday, at ITEXPO I met with some representatives from Bressner, a German-based company with some interesting add-ons for Microsoft Lync. Now targeting the U.S. (English website) their Lync add-ons add some powerful features to Microsoft Lync that help make Lync have feature-parity with PBXs, allowing enterprises to use Lync as a PBX replacement with no compromise.

Bressner's Dr. Klaus Zünkler, Principal Solutions Architect and Mitch Friend discussed three of their Lync products. The first was FonComfort, which is designed to fill the feature-gap in Microsoft Lync. One of those feature-gap fillers is "true busy" so the caller doesn't have to pay for the call if you're already on another call. I asked Klaus and Mitch why this was a popular feature since typically a call would drop to voicemail if you were on a call or unavailable and they said this "true busy" feature was more popular in Europe due to a cultural thing.


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